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EDITOR'S DESK

  • What VARs & MSPs Can Learn From The Trump Campaign’s IT Provider
    What VARs & MSPs Can Learn From The Trump Campaign’s IT Provider

    The Wall Street Journal’s homepage on January 17 featured a headline that included the words “IT Firm.” VARs and MSPs take note: a fellow solutions provider is caught up in a nasty, politically-charged debate being litigated on a national scale. Obviously, your clients are not paying you in large sums of cash handed over in plastic Wal-Mart bags. This story is preposterous in so many ways, and it’s far outside the realm of what’s normal for how VARs and MSPs operate. As absurd as the entire situation might be, this story does raise a few legitimate questions about IT service provider business models that are worth rehashing.

VARs: What Is Your Plan B?

Getting to Plan B: Breaking Through to a Better Business Model is a must-read for leaders in the channel who come from a tech background and not from a business background. Here are some of the top takeaways for VARs.

Client Security Training: Partnership Drives The Opportunity

In a sweeping interview for Channel Executive Magazine, seasoned IT executive and SRC Technologies President and CEO BJ Havlik shared the wisdom behind his new-solution onboarding philosophy. In doing so, he zeroed in directly on the relatively new client IT security training opportunity.

4 Prime Examples Of Uncomfortable IT Services Growth

I just returned from the Ingram Micro ONE event in Washington, DC and here’s what I liked most about it. If I’ve heard one vendor or distributor exec implore a crowd of their VAR and MSP customers to do something innovative, something non-traditional, with their clients, I’ve heard a million.

How VARs Can Make Customers Raving Fans

We dedicate a good amount of editorial to encouraging VARs to innovate, to add to their line cards, and to transition their business models. We should spend more time reminding VARs the importance of keeping existing customers happy by ensuring your customer support operation is up to par.

GUEST CONTRIBUTORS

  • 2019 Trends & What To Know About UC This Year
    2019 Trends & What To Know About UC This Year

    Over the last few years, we have seen a remarkable transformation take place in the enterprise communications arena, as businesses have migrated away from traditional phone systems in favor of IP-based communications. Today, the golden standard is unified communications (UC), a technology that combines multiple systems like voice, video, fax, presence, and instant messaging into a centralized, cohesive platform. 

  • The Integration That Makes Procurement Simple
    The Integration That Makes Procurement Simple

    Most technology professionals don’t usually jump for joy when they hear procurement. In reality, it’s a task most struggle with. When the products you use can’t define a solid and efficient procurement process, it can heavily impact your bottom line—and your sanity.

  • 4 Patch Management Practices To Keep Your Clients Secure
    4 Patch Management Practices To Keep Your Clients Secure

    Patch management is one of the biggest concerns of IT service providers and their clients. As more vulnerabilities are discovered, patch management begins to feel like a full-time job—especially in larger environments. Developing a patch management strategy can make the practice of updating your clients’ machines a whole lot easier.

  • How CSPs Can Streamline Efficiencies To Create Healthier Margins

    To ensure business and service profitability, it’s important to have a strong sales strategy in place, as well as an established way to create healthy margins. If you’re considering adding a cloud solutions offering to your existing services, or already offer cloud services and want to increase profitability, here are a few tips for cloud service providers (CSPs) to find success.

  • Remote Monitoring And Management: What Is It And Why Should You Care?

    As a managed service provider (MSP), you want to provide proactive, comprehensive client endpoint management. But with limited resources, that can be nearly impossible. Constantly monitoring each server, laptop, tablet, and other wireless devices may take more resources than your team has available—holding you back from delivering the exceptional service you know you’re capable of.

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VAR WHITE PAPERS

  • Securing DECT Devices

    This paper addresses the security of Sennheiser DECT Contact Center and Office (CC&O) headsets. It describes the DECT security chain comprised of “Pairing”, “Per Call Authentication” and “Encryption”, which are all part of the standard DECT protocol.

  • An Introduction To Bluetooth® Security

    Bluetooth® is a wireless technology standard for exchanging voice and data over short distances between Bluetooth enabled devices. Ericsson introduced Bluetooth to the market in 1994 to overcome the challenges of connecting devices with different types of technology and communication protocols.

  • Show Your Clients That Their Online Presence Can Make Or Break Their Business

    Your client’s online presence matters — and it matters in a big way. Resellers can help clients grow their businesses and simultaneously deepen their relationships by guiding them in the use of digital tools and explaining why they matter.

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FEATURED SUPPLIERS

  • SherWeb
    SherWeb

    SherWeb has been helping businesses around the world work smarter in the cloud since 1998. Our cloud solutions help companies be more agile in today’s competitive market and trim IT costs.

  • Sennheiser
    Sennheiser

    Sennheiser is one of the world’s leading manufacturers of headphones, microphones, and wireless transmission systems. With 20 sales subsidiaries and long-established trading partners, the company is active in more than 50 countries and operates its own production facilities in Germany, Ireland, and the USA.

  • Datto Inc.
    Datto Inc.

    As the world’s leading provider of IT solutions delivered by Managed Service Providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers business continuity and disaster recovery, networking, business management, and file backup and sync solutions, and has created a one-of-a-kind ecosystem of partners that provide Datto solutions to half a million businesses across more than 130 countries. Since its founding in 2007, Datto has earned hundreds of awards for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With global headquarters in Norwalk, Connecticut, Datto has international offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore.

  • APG Cash Drawer, LLC
    APG Cash Drawer, LLC

    For more than 30 years, APG Cash Drawer has been designing and delivering cash drawers with a variety of size, color, interface, and integration options. An APG cash drawer will provide years of smooth, trouble free service with virtually no downtime, no service required, and no headaches. Our cash drawers are so well constructed and so reliable that our customers install them and forget them - even in the most demanding environments.

  • Shift4 Payments
    Shift4 Payments

    Shif4 Payments is a leading national provider of touch-screen point of sale (POS) systems and payment processing services. As pioneers of the "as a service" model, Shif4 Payments offers an unprecedented "free" POS program that allows the company's sales partners to offer a full-featured POS system with no up-front costs.

  • IT Glue
    IT Glue

    IT Glue is an award-winning documentation platform that allows for efficient storage and retrieval of all the documentation you need to help your MSP run better. By integrating PSA and RMM data, we can help increase your efficiency, and reduce onboarding times by even more. By eliminating wasted time from your business, IT Glue gives you more time to focus on what matters - growing your business.

INDUSTRY PARTNERS AND ASSOCIATIONS

ASCII CompTIA HTG Peer Groups Small Biz Thoughts
SMB TechFest 2112 Group RSPA Money 20/20
Shoptalk ASP Drone Dealer Expo Michael E Gerber Companies

 

INDUSTRY INSIGHTS

  • Where To Start Your Documentation Journey
    Where To Start Your Documentation Journey

    You know developing a documentation rhythm will benefit you, but with so much to document, where do you start? We get it. You’re swamped with information and data, and it’s all important for different reasons. That’s why we’ve developed 6 steps to get you started, and mastering, your documentation.

  • Use Templates For Documentation Success
    Use Templates For Documentation Success

    Does documentation ever seem like a daunting task that’s missing a clear starting point? We get it. With so much crucial information to document, it can be difficult to nail down how to do it. However, the key to mastering your documentation is to first master the use of documentation templates. Not only is a documentation template going to increase company-wide consistency and save you a ton of time, but it’s going to help you get started.

  • Looking Beyond PCI Compliance: More Ways To Increase Security
    Looking Beyond PCI Compliance: More Ways To Increase Security

    In the past few years, there has been a significant effort to curb debit and credit card fraud, especially through the integration of mobile and EMV payment processing. However, while these platforms tend to be effective shields against bogus payments, merchants should still seek to do more when it comes to ensuring they and their customers aren’t hit by fraud on a regular basis.

  • Positioning Value-Added Resellers As Trusted Security Advisors
    Positioning Value-Added Resellers As Trusted Security Advisors

    Everyone has skin in the game when it comes to security within the payments ecosystem. Consumers need their account information protected to avoid fraud, merchants need to safeguard all data they collect to avoid liability for breaches, and payment processors need to avoid payouts for fraudulent losses.

  • Tips For Making POS Systems Less Vulnerable To Cyber Attacks
    Tips For Making POS Systems Less Vulnerable To Cyber Attacks

    In just the last few years, the retail and hospitality industries have been prime targets for a multitude of cyberattacks. Point of sale (POS) systems have been particularly vulnerable, with debit and credit card readers being targeted in an effort to steal confidential financial information. While some of the most well-known victims of cyberattacks on POS systems have included Target and Home Depot, restaurant chains Chipotle, Chilis, and Applebees were also affected recently as a result of malware.

  • Preventing Security Breaches: Reducing Merchant Risk
    Preventing Security Breaches: Reducing Merchant Risk

    Data breaches are a continual risk for companies of all sizes that must maintain customer data. The situation has now evolved into a question of not if a business will become the victim of a data breach, but when and how many times it will happen. A data breach is defined as, “the intentional or unintentional release of secure or private/confidential information to an untrusted environment.

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FEATURED PRODUCTS

  • Barracuda Essentials for Office 365 - MSP
    Barracuda Essentials for Office 365 - MSP

    Protect your SMB customers against email-borne attacks, archive emails with policy-based retention and search capabilities, and automate backup and recovery for emails, attachments, and files.

  • Sennheiser Business Solutions
    Sennheiser Business Solutions

    Sounds authentic – feels natural
    We have three things in mind when we develop new devices: The user, the user and the user.

  • Flip-Top Cash Drawer
    Flip-Top Cash Drawer

    APG's Flip-Top Cash Drawer significantly reduces twisting and bending to access the drawer. it saves space, decreases transaction times and improves service, as the cashier need not turn away from the customer.

  • Barracuda CloudGen Firewall - MSP
    Barracuda CloudGen Firewall - MSP

    Our Cloud Generation Firewall provides secure, regulated and optimized access to your customer’s data and applications by protecting against network intrusions, advanced threats, and data exfiltration all from one centralized management console.

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