EDITOR'S DESK

  • How VARs Can Make Customers Raving Fans
    How VARs Can Make Customers Raving Fans

    We dedicate a good amount of editorial to encouraging VARs to innovate, to add to their line cards, and to transition their business models. We should spend more time reminding VARs the importance of keeping existing customers happy by ensuring your customer support operation is up to par.

Geek Squad Founder Robert Stephens On IT Services Marketing, Pricing

If Geek Squad is a nursery school for MSPs, its founder Robert Stephens, is the headmaster. I sat down with Stephens in Phoenix last week at the SolarWinds Empower user conference. Among many interesting points in our conversation were exchanges about IT services marketing and pricing.

Why A VAR Was Unexpectedly Forced To Become An MSP

Back when Channel Executive was named Business Solutions and VARinsights.com was BSMinfo.com, those publications used to host Channel Transitions conferences. The name of those events was quite literal – they were designed to help VARs in the IT channel transition to a managed services business model. Our brand names have changed, but we are still providing content to help break/fix VARs transition to the wonderful world of recurring revenue. I distinctly remember several panelists at Channel Transitions conferences advising audience members to tackle the VAR-to-MSP transition gradually: start with a small handful of customers, and only add more when your cash flow allows it.

A Call For VAR Innovation

There’s a repetitive scene that plays out each month as my team sits down to review and plan our varinsights.com and Channel Executive magazine editorial content. Our modus operandi, in a nutshell, is to feature executives who apply innovative solutions to often complex problems associated with being in the IT services business. With that M.O. in mind, we struggle to strike a balance between our coverage of traditional VARs and that of managed service providers.

Sorensen Named RSPA W2W Leader Of The Year

The work my friend and colleague Abby Sorensen put into the IT Channel is paying dividends even after she shifted her focus to the greater software business community. Last week at its RetailNOW event, the Retail Solutions Providers Association’s Women-to-Women (W2W) Committee named her its 2018 Leader Of The Year. Committee Chair and business owner Kelli Stewart, owner/operations manager at Advanced Data Systems, bestowed the honors from the mainstage.

GUEST CONTRIBUTORS

  • Making The Case For Unified Data Protection
    Making The Case For Unified Data Protection

    The security landscape is changing, and customers need solutions that can protect them against attacks. They also want a more automated approach to data reliability. Cybersecurity and data recovery shouldn’t be addressed separately. A unified data protection solution that combines cybersecurity with data backup and recovery resources working together seamlessly to quickly identify potential threats and safeguard data simultaneously.

  • Now Is The Time To Make The MSP Transition
    Now Is The Time To Make The MSP Transition

    A well-researched, gradual transition to managed services is best – but don’t wait too long. 

  • The Increase In Cloud Platform Cyberattacks Could Be Good News For VARs
    The Increase In Cloud Platform Cyberattacks Could Be Good News For VARs

    As more companies shift their IT infrastructure, data, and applications to the cloud, the need for reliable cloud security has become more acute. Fact is, the cloud has increasingly become a target for cyberattacks, as criminals follow the data from on-premises servers to cloud platforms.

  • Everything You Need To Know About Phishing

    Low-tech security strategies are a vital part of protecting customers from email-borne threats.

  • 9 Proactive Security Best Practices For MSPs

    For MSPs, the traditional approach to cybersecurity focuses on defense and prevention, but as cybercriminals get bolder and more sophisticated, that’s no longer enough. What’s needed is a proactive security posture that MSPs can enforce with their clients using these nine best practices.

More From Guest Contributors

VAR WHITE PAPERS

  • 3 Steps To Selling DNS For MSPs

    Threats are everywhere, and endpoint security simply isn’t enough to keep your clients safe. Pairing domain name system (DNS) protection with endpoint security is a proactive way to prevent costly network attacks. Most clients, however, don’t understand the need for this added layer of security.

  • How Machine Learning And Artificial Intelligence Drive MSP Success

    Change is the one constant in the IT world, and the way companies purchase and consume technology continues to transform and evolve. As customers continue to disrupt the IT value chain, a successful transition to cloud and hybrid models requires managed service providers (MSPs) to evolve their people, operations, and processes and employ advanced technology to secure their customers’ environments. 

  • 2018 Threat Report Update

    The Webroot Threat Research Team has analyzed the data from our customer base during the first half of 2018. This mid-year threat report not only shows the stats, but also tells the story behind the headlines. The bottom line from our observations: it has never been more important to implement a robust, effective, multi-layered and continuously evolving security approach to keep valuable data and systems secure.

More VAR White Papers

FEATURED SUPPLIERS

  • Webroot
    Webroot

    Webroot delivers intelligent cybersecurity for endpoint, mobile and web to channel partners, consumers, businesses, and enterprises worldwide. Powered by its BrightCloud® collective threat intelligence network, Webroot protects the internet of everything. Our cloud-based threat detection, high performance, lightweight agents, and single, web-based point of control have changed the way businesses think about protecting mobile devices, PCs and servers. Named a ‘Visionary’ in Gartner’s Magic Quadrant for Endpoint Protection Platforms, Webroot’s smarter approach to security is why companies including Cisco, F5 Networks, GateProtect, HP, Microsoft, Palo Alto Networks, Proofpoint, RSA and others choose our solutions for advanced threat protection for their security products and services.

  • Shift4 Payments
    Shift4 Payments

    Shif4 Payments is a leading national provider of touch-screen point of sale (POS) systems and payment processing services. As pioneers of the "as a service" model, Shif4 Payments offers an unprecedented "free" POS program that allows the company's sales partners to offer a full-featured POS system with no up-front costs.

  • ConnectWise
    ConnectWise
    ConnectWise is the leading business management solution designed exclusively for technology organizations, such as IT solution providers, MSPs, software companies, hardware/software resellers, and System Integrators.  

     

  • The ASCII Group
    The ASCII Group

    The ASCII Group is a vibrant community of independent MSPs, VARS and solution providers in North America. The organization offers members leveraged purchasing programs, education and training, knowledge sharing among peers, discounts on business services, and more. Founded in 1984 by Alan Weinberger, ASCII is the oldest and largest group of independent IT solution providers, integrators and VARS in the world.

  • Global Technology Systems, Inc.
    Global Technology Systems, Inc.

    Global Technology Systems is the trusted expert in mobile power technology. GTS designs and manufactures high-performance batteries, chargers, and power management technologies for essential mobile devices. Millions of business professionals, public safety, government, and military worldwide rely on GTS to power mission critical communications and mobile computing applications. Founded in 2000, GTS is headquartered in Framingham, MA.

  • APG Cash Drawer, LLC
    APG Cash Drawer, LLC

    For more than 30 years, APG Cash Drawer has been designing and delivering cash drawers with a variety of size, color, interface, and integration options. An APG cash drawer will provide years of smooth, trouble free service with virtually no downtime, no service required, and no headaches. Our cash drawers are so well constructed and so reliable that our customers install them and forget them - even in the most demanding environments.

INDUSTRY PARTNERS AND ASSOCIATIONS

ASCII CompTIA HTG Peer Groups Small Biz Thoughts
SMB TechFest 2112 Group RSPA Money 20/20
Shoptalk ASP Drone Dealer Expo Michael E Gerber Companies

 

INDUSTRY INSIGHTS

More Industry Insights

FEATURED PRODUCTS

  • Barracuda Essentials for Office 365 - MSP
    Barracuda Essentials for Office 365 - MSP

    Protect your SMB customers against email-borne attacks, archive emails with policy-based retention and search capabilities, and automate backup and recovery for emails, attachments, and files.

  • Cash Drawer Caddy™ SPM Organizer
    Cash Drawer Caddy™ SPM Organizer

    Sleek and streamlined, the Caddy™ SPM cleans up your work space cabling and allows positioning of your LCD display for greater productivity. Reposition your LCD to organize your POS workstation with just a touch.

  • GTS Battery Test & Replace
    GTS Battery Test & Replace

    Your client’s organization runs on mobility. Mobility runs on batteries.

  • Barracuda Managed PhishLine
    Barracuda Managed PhishLine

    With our phishing simulation and end user security awareness training service, you can teach your customers’ employees how to spot, avoid, and report real-world attacks, while our team manages the campaign management and reporting.

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