I often hear complaints about Millennials in the workforce. Much of what is said is negative in character and sometimes outright derogatory. Have you heard any of these? Millennials don’t have a work ethic. Millennials care only about themselves. Maybe you’re lucky if they show up for work.
As a tail end baby boomer, I subscribed to some of this thinking as well. They didn’t fit my mold or expectations so obviously they are tough to deal with. I would like to propose something that may not be as obvious…maybe we are the problem.
Gavriella Schuster, VP commercial partnership at Microsoft helped kick off Ingram’s Cloud Summit X in San Diego this week in front of more than 1,500 attendees with an abbreviated history of the IT channel and the rapid change it’s seeing of late. She focused those comments in the context of the cloud’s impact on a channel that’s looked pretty static for the past 40 years.
Arnie Bellini is stepping down from the role he forged back in 1988, when he transitioned ConnectWise—then a managed services practice—into a business management platform for tech service providers. Under Bellini’s guidance as CEO and in the 31 years since, ConnectWise grew into an IT channel powerhouse that serves more than 25,000 partners in 65+ countries.
The Wall Street Journal’s homepage on January 17 featured a headline that included the words “IT Firm.” VARs and MSPs take note: a fellow solutions provider is caught up in a nasty, politically-charged debate being litigated on a national scale. Obviously, your clients are not paying you in large sums of cash handed over in plastic Wal-Mart bags. This story is preposterous in so many ways, and it’s far outside the realm of what’s normal for how VARs and MSPs operate. As absurd as the entire situation might be, this story does raise a few legitimate questions about IT service provider business models that are worth rehashing.
Getting to Plan B: Breaking Through to a Better Business Model is a must-read for leaders in the channel who come from a tech background and not from a business background. Here are some of the top takeaways for VARs.
In a sweeping interview for Channel Executive Magazine, seasoned IT executive and SRC Technologies President and CEO BJ Havlik shared the wisdom behind his new-solution onboarding philosophy. In doing so, he zeroed in directly on the relatively new client IT security training opportunity.
Despite the rise of managed service providers (MSPs), many IT companies still operate on a break/fix model. But the proactive managed services model is far easier and more cost-effective—and helps you provide a much stronger level of service to your clients. If you’re still providing services on a break/fix basis, a remote monitoring and management (RMM) tool can help you make the transition to managed services.
When you evaluate the health and success of your business, there are several KPIs to measure. Are you tracking your tech utilization? Are you evaluating your overhead costs? Are you leveraging automation as much as possible?
In the prehistoric age of computers, when they took up entire rooms in tall buildings, remote support was just a twinkle in the eyes of early engineers. Fast-forward several decades to the 1980s and the advent of the World Wide Web and voila! Remotely servicing machines was no longer a wishful thought, but an actual possibility.
Not all customers are created equal. And as a managed service provider (MSP), it’s important to determine which of your customers are best for business. We’re here to walk you through identifying these customers, what they mean to your success, and how the ‘not-so-great’ customers can cost you in lost revenue.
Looking for a new solution that will help your small business clients protect their data and boost your revenue at the same time? Consider Microsoft 365 for Business.
Ransomware remains a massive threat to small-to-mid-sized businesses (SMBs). From Q2 2016 - Q2 2018, 79% of MSPs report ransomware attacks against customers. In the first 6 months of 2018 alone, 55% report ransomware attacks against clients. 92% of MSPs predict the number of ransomware attacks will continue at current, or worse, rates.
When a system goes down, getting that system back up and running quickly is the goal of every managed service provider (MSP). All too often however, a backup will fail, causing the MSP to lose confidence in the backup and recovery process. Lack of consistency in backup performance means MSPs have to do more work to keep customers in operation. MSPs need to know that their backups are in good standing so they can be the hero for their customers.
| ConnectWise is the leading business management solution designed exclusively for technology organizations, such as IT solution providers, MSPs, software companies, hardware/software resellers, and System Integrators. |
SherWeb has been helping businesses around the world work smarter in the cloud since 1998. Our cloud solutions help companies be more agile in today’s competitive market and trim IT costs.
CompTIA is the voice of the world's information technology (IT) industry.
For more than 30 years, APG Cash Drawer has been designing and delivering cash drawers with a variety of size, color, interface, and integration options. An APG cash drawer will provide years of smooth, trouble free service with virtually no downtime, no service required, and no headaches. Our cash drawers are so well constructed and so reliable that our customers install them and forget them - even in the most demanding environments.
Taylor Business Group is an executive coaching and peer group firm that focuses on IT Solution Providers and Copier Dealers. Founded in 2001, Taylor has brought efficiencies and higher profits to IT Solution Providers through a focused effort in delivering best practices to the Service Provider and Copier Dealer's service, sales and administrative functions.
The ASCII Group is a vibrant community of independent MSPs, VARS and solution providers in North America. The organization offers members leveraged purchasing programs, education and training, knowledge sharing among peers, discounts on business services, and more. Founded in 1984 by Alan Weinberger, ASCII is the oldest and largest group of independent IT solution providers, integrators and VARS in the world.
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I often hear complaints about Millennials in the workforce. Much of what is said is negative in character and sometimes outright derogatory. Have you heard any of these? Millennials don’t have a work ethic. Millennials care only about themselves. Maybe you’re lucky if they show up for work.
As a tail end baby boomer, I subscribed to some of this thinking as well. They didn’t fit my mold or expectations so obviously they are tough to deal with. I would like to propose something that may not be as obvious…maybe we are the problem.
Learn the key differences between "Speaking to Present" and "Speaking to Sell" as well as beginner mistakes to avoid.
You know developing a documentation rhythm will benefit you, but with so much to document, where do you start? We get it. You’re swamped with information and data, and it’s all important for different reasons. That’s why we’ve developed 6 steps to get you started, and mastering, your documentation.
Does documentation ever seem like a daunting task that’s missing a clear starting point? We get it. With so much crucial information to document, it can be difficult to nail down how to do it. However, the key to mastering your documentation is to first master the use of documentation templates. Not only is a documentation template going to increase company-wide consistency and save you a ton of time, but it’s going to help you get started.
In the past few years, there has been a significant effort to curb debit and credit card fraud, especially through the integration of mobile and EMV payment processing. However, while these platforms tend to be effective shields against bogus payments, merchants should still seek to do more when it comes to ensuring they and their customers aren’t hit by fraud on a regular basis.
Everyone has skin in the game when it comes to security within the payments ecosystem. Consumers need their account information protected to avoid fraud, merchants need to safeguard all data they collect to avoid liability for breaches, and payment processors need to avoid payouts for fraudulent losses.
Most of our clients have ambitious plans for their MSP business. They aspire to double their revenue and simultaneously increase their gross margin and NOI dramatically over the next 18 months. Simply put, they aspire to build a scalable business model capable of driving profitable growth for years to come.
Taylor Business Group has successfully coached many of our clients through the acquisition process. Typically, our clients will ask for our assistance when they have an active deal in play (we don’t act as brokers to find the deal).
Sleek and streamlined, the Caddy™ SPM cleans up your work space cabling and allows positioning of your LCD display for greater productivity. Reposition your LCD to organize your POS workstation with just a touch.
BLUETOOTH-ENABLED CASH DRAWERS
Need your POS device to become mobile? The BluePRO® Bluetooth device enables a cash drawer to pair with a mobile device allowing retailers to wirelessly synchronize and create direct relationship. The BluePRO® device requires integration with a trusted POS software.
