EDITOR'S DESK

  • Conversations On The Cloud: A Report From Ingram Cloud Summit X
    Conversations On The Cloud: A Report From Ingram Cloud Summit X

    Gavriella Schuster, VP commercial partnership at Microsoft helped kick off Ingram’s Cloud Summit X in San Diego this week in front of more than 1,500 attendees with an abbreviated history of the IT channel and the rapid change it’s seeing of late. She focused those comments in the context of the cloud’s impact on a channel that’s looked pretty static for the past 40 years.

Thoma Bravo Buys ConnectWise, Bellini Stepping Down

Arnie Bellini is stepping down from the role he forged back in 1988, when he transitioned ConnectWise—then a managed services practice—into a business management platform for tech service providers. Under Bellini’s guidance as CEO and in the 31 years since, ConnectWise grew into an IT channel powerhouse that serves more than 25,000 partners in 65+ countries.

What VARs & MSPs Can Learn From The Trump Campaign’s IT Provider

The Wall Street Journal’s homepage on January 17 featured a headline that included the words “IT Firm.” VARs and MSPs take note: a fellow solutions provider is caught up in a nasty, politically-charged debate being litigated on a national scale. Obviously, your clients are not paying you in large sums of cash handed over in plastic Wal-Mart bags. This story is preposterous in so many ways, and it’s far outside the realm of what’s normal for how VARs and MSPs operate. As absurd as the entire situation might be, this story does raise a few legitimate questions about IT service provider business models that are worth rehashing.

VARs: What Is Your Plan B?

Getting to Plan B: Breaking Through to a Better Business Model is a must-read for leaders in the channel who come from a tech background and not from a business background. Here are some of the top takeaways for VARs.

Client Security Training: Partnership Drives The Opportunity

In a sweeping interview for Channel Executive Magazine, seasoned IT executive and SRC Technologies President and CEO BJ Havlik shared the wisdom behind his new-solution onboarding philosophy. In doing so, he zeroed in directly on the relatively new client IT security training opportunity.

GUEST CONTRIBUTORS

  • What Is A Smart City, And Why Should I Care?
    What Is A Smart City, And Why Should I Care?

    The technology world is full of buzzwords, and our channel is no exception to this rule. As soon as one term becomes demystified, two more spring up in its place. Just when you thought you understood what the Internet of Things is and how it could impact your business, the term ‘smart city’ starts getting kicked around.

  • The Benefits And Challenges Of mPOS
    The Benefits And Challenges Of mPOS

    While few would question that mobile POS is an inevitable future for POS systems in an increasingly wireless and IoT-friendly world, actual adoption of the technology has been behind expectations. A recent study by HP indicates that only three percent of enterprise merchants have fully signed on to mPOS deployment, but 86 percent are planning or piloting the technology. Customers looking for replicated online experiences in brick-and-mortar stores will eventually push retailers to get on board, but not before they grapple with the challenges and embrace the possibilities of mPOS solutions.

  • Telehealth: Top 3 Trends For 2019
    Telehealth: Top 3 Trends For 2019

    Telehealth and telemedicine have brought a lot of opportunity to the table, or better yet, your device screens, in the past year. From enabling clinicians to evaluate, diagnose and treat patients remotely all in convenient time frames, the need for WebMD and waiting in line at germ-infested waiting rooms is no longer prevalent. Expanding on this basis, these solutions are also benefitting those who perhaps don’t have access to their local primary health practice or pediatrician. Looking into the new year, here’s what people can expect to receive in the Telehealth market.

  • Scariest Cyberthreats Within The Payments Industry

    Unfortunately, most hackers inhabit the payment processing industry. Ironically so, as consumers grow more digitally accepting as a community, hackers and viruses evolve as well. Though these cyberthreats can be terrifying, security experts have trademarked dozens of anti-virus packages and sound loopholes to help consumers out of these damaging and perhaps even life-threatening situations.

  • How VARs Can Compete With Free POS Systems

    Today’s POS resellers have had some unexpected hurdles to jump in the past few years, to compete with a multitude of free POS models and peripherals have appeared. These free models have their drawbacks, but end-users are still seizing the opportunity to get their hands on free software or hardware bundles, cutting into your profits as a reseller. How to compete against this model has been a crucial discussion in the channel recently, and being armed with knowledge about these “free” models can be the first step.

More From Guest Contributors

VAR WHITE PAPERS

  • The Complete Guide To Online Backup

    Have you lost your way reselling cloud backup services? This guide is for you. For every MSP, offering Backup as a Service is a guarantee for success. It helps build strong relationships with clients, Increase customer retention and make sustainable revenue. This guide contains marketing, sales and technical information to build a perfect Backup as a Service offer.

  • Online Backup Active Protection: Fighting Back Against Ransomware

    In early 2018, there were 542 identified ransomware families. That number is still growing! Do not wait for ransomware to get in the door, protect your systems and data now. Online Backup Active Protection is the only solution that fights back against ransomware instantly.

  • The Ultimate Guide To Reselling Microsoft 365 Business

    Looking for a new solution that will help your small business clients protect their data and boost your revenue at the same time? According to YouGov and Microsoft, 71% of cyber criminals target small businesses. This eBook will show you why Microsoft 365 Business is your best bet. You will learn what Microsoft 365 Business really is, why you should resell Microsoft 365 and how to pitch the solution to your clients.

More VAR White Papers

FEATURED SUPPLIERS

  • BlueStar, Inc.
    BlueStar, Inc.

    BlueStar is the leading global distributor of solutions-based Digital Identification, Mobility, Point-of-Sale, RFID, Digital Signage, Network Infrastructure, and Security technology. BlueStar works exclusively with value-added resellers, providing them with complete solutions, business development and marketing support. The company brings unequaled expertise to the market, offers award-winning technical support and is an authorized service center for a growing number of manufacturers. BlueStar is the exclusive distributor for the In-a-Box Solutions Series, delivering hardware, software and critical accessories in one bundle with technology solutions across all verticals.

  • IT Glue
    IT Glue

    IT Glue is an award-winning documentation platform that allows for efficient storage and retrieval of all the documentation you need to help your MSP run better. By integrating PSA and RMM data, we can help increase your efficiency, and reduce onboarding times by even more. By eliminating wasted time from your business, IT Glue gives you more time to focus on what matters - growing your business.

  • APG Cash Drawer, LLC
    APG Cash Drawer, LLC

    For more than 30 years, APG Cash Drawer has been designing and delivering cash drawers with a variety of size, color, interface, and integration options. An APG cash drawer will provide years of smooth, trouble free service with virtually no downtime, no service required, and no headaches. Our cash drawers are so well constructed and so reliable that our customers install them and forget them - even in the most demanding environments.

  • Sennheiser
    Sennheiser

    Sennheiser is one of the world’s leading manufacturers of headphones, microphones, and wireless transmission systems. With 20 sales subsidiaries and long-established trading partners, the company is active in more than 50 countries and operates its own production facilities in Germany, Ireland, and the USA.

  • Shift4 Payments
    Shift4 Payments

    Shif4 Payments is a leading national provider of touch-screen point of sale (POS) systems and payment processing services. As pioneers of the "as a service" model, Shif4 Payments offers an unprecedented "free" POS program that allows the company's sales partners to offer a full-featured POS system with no up-front costs.

  • Datto Inc.
    Datto Inc.

    As the world’s leading provider of IT solutions delivered by Managed Service Providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers business continuity and disaster recovery, networking, business management, and file backup and sync solutions, and has created a one-of-a-kind ecosystem of partners that provide Datto solutions to half a million businesses across more than 130 countries. Since its founding in 2007, Datto has earned hundreds of awards for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With global headquarters in Norwalk, Connecticut, Datto has international offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore.

INDUSTRY PARTNERS AND ASSOCIATIONS

ASCII CompTIA HTG Peer Groups Small Biz Thoughts
SMB TechFest 2112 Group RSPA Money 20/20
Shoptalk ASP Drone Dealer Expo Michael E Gerber Companies

 

INDUSTRY INSIGHTS

  • XSLATE R12 Rugged Tablet PC Overview Video

    The XSLATE R12 is a highly adaptable PC platform that accommodates the working styles and aesthetic preferences of your mobile workers in mixed environments. Retire old desktops and oversized notebooks because this rugged tablet defines a new era of rugged mobile computing.

  • Introducing The Zebra MP7000 Multi-Plane Bioptic Imager

    Meet the demands of your highest-volume point-of-sale lanes with Zebra’s MP7000 next generation multi-plane 1D/2D bioptic imager. The MP7000 is loaded with features that take scanning performance and simplicity to the next level for faster-than-ever checkout in cashier-manned and self-checkout lanes, increased cashier productivity and point of sale (POS) throughput — and a better shopping experience. 

  • Epson OmniLink TM-T88V-i Overview Video

    The OmniLink TM-T88V-i intelligent printer features Epson's best-selling TM-T88V thermal printer, retail-hardened PC and built-in web server to enable mobile POS, cloud-based services, web-based POS and information display applications.

  • RMM & Patch Management: The First Line Of Defense Against Cyberthreats
    RMM & Patch Management: The First Line Of Defense Against Cyberthreats

    It’s no secret that cyberthreats have become more common over the past decade, increasing the responsibility of a managed service provider (MSP) to have a multi-faceted security strategy in place for their clients. Check out this eBook to learn how to approach your client security engagements and provide tactical measures to secure your clients’ IT environment.

  • The Best Resellers Are Focusing On Their Customers’ Success
    The Best Resellers Are Focusing On Their Customers’ Success

    While having the latest technology and high-end hardware is important, today’s most successful resellers are looking beyond their expertise and are aiming to align their business model and sales strategy with the success of their customers.

  • How To Manage Millennials In The IT Workforce
    How To Manage Millennials In The IT Workforce

    I often hear complaints about Millennials in the workforce. Much of what is said is negative in character and sometimes outright derogatory. Have you heard any of these? Millennials don’t have a work ethic. Millennials care only about themselves. Maybe you’re lucky if they show up for work.

    As a tail end baby boomer, I subscribed to some of this thinking as well. They didn’t fit my mold or expectations so obviously they are tough to deal with. I would like to propose something that may not be as obvious…maybe we are the problem.

More Industry Insights

FEATURED PRODUCTS

  • Finance And Accounting
    Finance And Accounting

    Using Proven Accounting Principles to Help Resolve Financial Challenges.

  • Roadmap To Profitability Financial Dashboard
    Roadmap To Profitability Financial Dashboard

    Taylor Business Group is pleased to offer the Roadmap to Profitability Financial Dashboard, a revolutionary way of looking at your financials.

  • The Datto Product Family
    The Datto Product Family

    At Datto, we use technology to reinvent the MSP experience, creating the best tools and programs possible to drive you—our partners—to succeed.

  • Cash Drawer Caddy™ SP Organizer
    Cash Drawer Caddy™ SP Organizer

    The Caddy™ SP Organizer is a slim profile POS integration tray that brings easy cable routing and organization to APG heavy duty cash drawers.

More Featured Products