EDITOR'S DESK

  • Bellini Challenges The Channel To Save The World
    Bellini Challenges The Channel To Save The World

    Citing statistics that predict the world population (currently at 7.7 billion) leveling off at around 11 billion by 2100, ConnectWise president Arnie Bellini called on the IT channel to play a lead role in the global challenges associated with overpopulation at his annual IT Nation Connect conference in Orlando last week.

4 Prime Examples Of Uncomfortable IT Services Growth

I just returned from the Ingram Micro ONE event in Washington, DC and here’s what I liked most about it. If I’ve heard one vendor or distributor exec implore a crowd of their VAR and MSP customers to do something innovative, something non-traditional, with their clients, I’ve heard a million.

How VARs Can Make Customers Raving Fans

We dedicate a good amount of editorial to encouraging VARs to innovate, to add to their line cards, and to transition their business models. We should spend more time reminding VARs the importance of keeping existing customers happy by ensuring your customer support operation is up to par.

Geek Squad Founder Robert Stephens On IT Services Marketing, Pricing

If Geek Squad is a nursery school for MSPs, its founder Robert Stephens, is the headmaster. I sat down with Stephens in Phoenix last week at the SolarWinds Empower user conference. Among many interesting points in our conversation were exchanges about IT services marketing and pricing.

Why A VAR Was Unexpectedly Forced To Become An MSP

Back when Channel Executive was named Business Solutions and VARinsights.com was BSMinfo.com, those publications used to host Channel Transitions conferences. The name of those events was quite literal – they were designed to help VARs in the IT channel transition to a managed services business model. Our brand names have changed, but we are still providing content to help break/fix VARs transition to the wonderful world of recurring revenue. I distinctly remember several panelists at Channel Transitions conferences advising audience members to tackle the VAR-to-MSP transition gradually: start with a small handful of customers, and only add more when your cash flow allows it.

GUEST CONTRIBUTORS

  • Seven Retail Trends To Watch In 2019
    Seven Retail Trends To Watch In 2019

    Barring some unforeseen event, retailers have lots of reasons to feel positive as we head into the new year. The economy is good, consumer confidence is high and retail is stronger than might be expected, considering the often-repeated predictions of a retail apocalypse.

  • A Headset Is No Longer Just A Headset!
    A Headset Is No Longer Just A Headset!

    Today, simple headsets are bundled as free accessories to any mobile phone, giving them a perception of “nice to have” gimmicks in the consumer market. But in some areas, such as professional office environments, headsets are so much more than mere accessories, having evolved into complex pieces of IT equipment that can transform the business of communication. Jesper Kock, Director of Research and Development at Sennheiser Communications explains why that is and why the right choice of headsets is crucial for businesses.

  • What’s Next? Webroot’s 2019 Cybersecurity Predictions
    What’s Next? Webroot’s 2019 Cybersecurity Predictions

    At Webroot, we stay ahead of cybersecurity trends in order to keep our customers up-to-date and secure. As the end of the year approaches, our team of experts has gathered their top cybersecurity predictions for 2019. What threats and changes should you brace for?

  • Moving Remote Support Services To Cloud

    There are a variety of reasons moving to the cloud could be right for your business. If you’re hesitant about stepping away from your self-hosted remote support software, here are a few more things you should consider.

  • The Customer Journey Is Truly The Road Less Traveled

    It’s a fact that even companies with the best products and services can struggle to find a winning formula for growth in the marketplace. And with upstarts introducing competitive products of their own every day, it's more critical than ever that your company stand out from the crowd. But are you?

More From Guest Contributors

VAR WHITE PAPERS

  • Securing DECT Devices

    This paper addresses the security of Sennheiser DECT Contact Center and Office (CC&O) headsets. It describes the DECT security chain comprised of “Pairing”, “Per Call Authentication” and “Encryption”, which are all part of the standard DECT protocol.

  • An Introduction To Bluetooth® Security

    Bluetooth® is a wireless technology standard for exchanging voice and data over short distances between Bluetooth enabled devices. Ericsson introduced Bluetooth to the market in 1994 to overcome the challenges of connecting devices with different types of technology and communication protocols.

  • Show Your Clients That Their Online Presence Can Make Or Break Their Business

    Your client’s online presence matters — and it matters in a big way. Resellers can help clients grow their businesses and simultaneously deepen their relationships by guiding them in the use of digital tools and explaining why they matter.

More VAR White Papers

FEATURED SUPPLIERS

  • CompTIA
    CompTIA

    CompTIA is the voice of the world's information technology (IT) industry.

  • ConnectWise
    ConnectWise
    ConnectWise is the leading business management solution designed exclusively for technology organizations, such as IT solution providers, MSPs, software companies, hardware/software resellers, and System Integrators.  

     

  • RSPA
    RSPA
    RSPA stands for Retail Solutions Providers Association. We are the only association dedicated to the retail technology industry.  

     

  • Shift4 Payments
    Shift4 Payments

    Shif4 Payments is a leading national provider of touch-screen point of sale (POS) systems and payment processing services. As pioneers of the "as a service" model, Shif4 Payments offers an unprecedented "free" POS program that allows the company's sales partners to offer a full-featured POS system with no up-front costs.

  • APG Cash Drawer, LLC
    APG Cash Drawer, LLC

    For more than 30 years, APG Cash Drawer has been designing and delivering cash drawers with a variety of size, color, interface, and integration options. An APG cash drawer will provide years of smooth, trouble free service with virtually no downtime, no service required, and no headaches. Our cash drawers are so well constructed and so reliable that our customers install them and forget them - even in the most demanding environments.

  • SherWeb
    SherWeb

    SherWeb has been helping businesses around the world work smarter in the cloud since 1998. Our cloud solutions help companies be more agile in today’s competitive market and trim IT costs.

INDUSTRY PARTNERS AND ASSOCIATIONS

ASCII CompTIA HTG Peer Groups Small Biz Thoughts
SMB TechFest 2112 Group RSPA Money 20/20
Shoptalk ASP Drone Dealer Expo Michael E Gerber Companies

 

INDUSTRY INSIGHTS

  • Does My MSP Need A PSA?
    Does My MSP Need A PSA?

    An IT Professional Services Automation (PSA) solution is the central hub for any MSP. A proper solution integrates with critical applications that an MSP needs to run their business, providing full visibility into customers, internal operations, and profitability. The PSA solution should be purpose-built for MSPs and have a user experience that is optimal for unique workflows and business processes.

  • Making Money With Layered Security

    Building, delivering, and maintaining a cybersecurity service for your clients can be a huge challenge. To be successful, MSPs like you need to establish a defense that is cost-effective, predictable, and easy to understand when you're making the pitch, and you have to deal with the fact that security itself can be tough to sell.

  • Protecting Businesses from Tomorrow’s Attacks With Real Threat Intelligence

    Your security services need to be as adaptive as the shifting attack methods used by today's cybercriminals, so it’s critical to stay up to date on the current threat landscape. In this educational webcast, join industry expert Nick Cavalancia and Tyler Moffitt, Webroot Sr. Threat Research Analyst, as they provide a mid-year update to Webroot's 2018 Threat Report.

  • Knowing Your Value – How To Price Your Security Solutions

    When it comes to IT decision making, the moment of truth can often be determined by a single factor: price. Particularly in the realm of cybersecurity, if service offerings are priced too high, too low, or are just plain confusing, you could lose a customer. So, how do you properly price a security offering for your particular market and business model?

  • Cracking Open The Home Services Vertical
    Cracking Open The Home Services Vertical

    Home services companies have dispatchers who take calls and assign them, techs who service the calls, and support personnel who order parts, keep them stocked, and handle financials. Sounds familiar, right? These companies are also time sensitive and customer loyalty is thin. So, when selling to these businesses, keep in mind they don’t have the stickiness we do with our clients so there are some things you will need to cover with them and come to mutual understandings.

  • Loss Prevention And Other Benefits Of Intelligent Cash Drawers
    Loss Prevention And Other Benefits Of Intelligent Cash Drawers

    The retail cash drawer evolved from a basic wooden box with a bell to a metal box to a secure, intelligent device that keeps track of currency amounts by cashier and transaction and helps retailers improve their operations. One of the biggest benefits of intelligent drawers is loss prevention.

More Industry Insights

FEATURED PRODUCTS

  • Flip-Top Cash Drawer
    Flip-Top Cash Drawer

    APG's Flip-Top Cash Drawer significantly reduces twisting and bending to access the drawer. it saves space, decreases transaction times and improves service, as the cashier need not turn away from the customer.

  • CloudBerry Managed Backup
    CloudBerry Managed Backup

    Cloud backup service with centralized management and monitoring.

  • Service Organization: Toolset And Process Optimization
    Service Organization: Toolset And Process Optimization

    Good processes support your team, not stifle them, enabling them to operate at their highest levels.  This is doubly true for managed service providers, where operational efficiency and effectiveness are critical to client retention, team retention, and profitability.

  • Cash Drawer Caddy™ SP Organizer
    Cash Drawer Caddy™ SP Organizer

    The Caddy™ SP Organizer is a slim profile POS integration tray that brings easy cable routing and organization to APG heavy duty cash drawers.

More Featured Products