EDITOR'S DESK

  • How VARs Can Make Customers Raving Fans
    How VARs Can Make Customers Raving Fans

    We dedicate a good amount of editorial to encouraging VARs to innovate, to add to their line cards, and to transition their business models. We should spend more time reminding VARs the importance of keeping existing customers happy by ensuring your customer support operation is up to par.

Geek Squad Founder Robert Stephens On IT Services Marketing, Pricing

If Geek Squad is a nursery school for MSPs, its founder Robert Stephens, is the headmaster. I sat down with Stephens in Phoenix last week at the SolarWinds Empower user conference. Among many interesting points in our conversation were exchanges about IT services marketing and pricing.

Why A VAR Was Unexpectedly Forced To Become An MSP

Back when Channel Executive was named Business Solutions and VARinsights.com was BSMinfo.com, those publications used to host Channel Transitions conferences. The name of those events was quite literal – they were designed to help VARs in the IT channel transition to a managed services business model. Our brand names have changed, but we are still providing content to help break/fix VARs transition to the wonderful world of recurring revenue. I distinctly remember several panelists at Channel Transitions conferences advising audience members to tackle the VAR-to-MSP transition gradually: start with a small handful of customers, and only add more when your cash flow allows it.

A Call For VAR Innovation

There’s a repetitive scene that plays out each month as my team sits down to review and plan our varinsights.com and Channel Executive magazine editorial content. Our modus operandi, in a nutshell, is to feature executives who apply innovative solutions to often complex problems associated with being in the IT services business. With that M.O. in mind, we struggle to strike a balance between our coverage of traditional VARs and that of managed service providers.

Sorensen Named RSPA W2W Leader Of The Year

The work my friend and colleague Abby Sorensen put into the IT Channel is paying dividends even after she shifted her focus to the greater software business community. Last week at its RetailNOW event, the Retail Solutions Providers Association’s Women-to-Women (W2W) Committee named her its 2018 Leader Of The Year. Committee Chair and business owner Kelli Stewart, owner/operations manager at Advanced Data Systems, bestowed the honors from the mainstage.

GUEST CONTRIBUTORS

  • 9 Proactive Security Best Practices For MSPs

    For MSPs, the traditional approach to cybersecurity focuses on defense and prevention, but as cybercriminals get bolder and more sophisticated, that’s no longer enough. What’s needed is a proactive security posture that MSPs can enforce with their clients using these nine best practices.

  • 8 Tips For Building Stronger, More Profitable Vendor Relationships

    For many resellers, vendor relationships don’t extend much beyond the contract signing and some initial training. That may be fine for some product lines, but if you aren’t fostering a closer working relationship with a vendor, you’re probably leaving money on the table.

More From Guest Contributors

VAR WHITE PAPERS

  • 3 Steps To Selling DNS For MSPs

    Threats are everywhere, and endpoint security simply isn’t enough to keep your clients safe. Pairing domain name system (DNS) protection with endpoint security is a proactive way to prevent costly network attacks. Most clients, however, don’t understand the need for this added layer of security.

  • How Machine Learning And Artificial Intelligence Drive MSP Success

    Change is the one constant in the IT world, and the way companies purchase and consume technology continues to transform and evolve. As customers continue to disrupt the IT value chain, a successful transition to cloud and hybrid models requires managed service providers (MSPs) to evolve their people, operations, and processes and employ advanced technology to secure their customers’ environments. 

  • 2018 Threat Report Update

    The Webroot Threat Research Team has analyzed the data from our customer base during the first half of 2018. This mid-year threat report not only shows the stats, but also tells the story behind the headlines. The bottom line from our observations: it has never been more important to implement a robust, effective, multi-layered and continuously evolving security approach to keep valuable data and systems secure.

More VAR White Papers

FEATURED SUPPLIERS

  • Webroot
    Webroot

    Webroot delivers intelligent cybersecurity for endpoint, mobile and web to channel partners, consumers, businesses, and enterprises worldwide. Powered by its BrightCloud® collective threat intelligence network, Webroot protects the internet of everything. Our cloud-based threat detection, high performance, lightweight agents, and single, web-based point of control have changed the way businesses think about protecting mobile devices, PCs and servers. Named a ‘Visionary’ in Gartner’s Magic Quadrant for Endpoint Protection Platforms, Webroot’s smarter approach to security is why companies including Cisco, F5 Networks, GateProtect, HP, Microsoft, Palo Alto Networks, Proofpoint, RSA and others choose our solutions for advanced threat protection for their security products and services.

  • CloudBerry
    CloudBerry

    CloudBerry Lab™ is a vendor for CloudBerry Backup, a leading cross-platform cloud backup and disaster recovery solution integrated with major public cloud services, such as Amazon Web Services, Microsoft Azure and Google Cloud Platform, and almost every S3-compatible or OpenStack based cloud storage service.

  • RSPA
    RSPA
    RSPA stands for Retail Solutions Providers Association. We are the only association dedicated to the retail technology industry.  

     

  • Taylor Business Group
    Taylor Business Group

    Taylor Business Group is an executive coaching and peer group firm that focuses on IT Solution Providers and Copier Dealers. Founded in 2001, Taylor has brought efficiencies and higher profits to IT Solution Providers through a focused effort in delivering best practices to the Service Provider and Copier Dealer's service, sales and administrative functions.

  • Barracuda MSP
    Barracuda MSP

    At Barracuda MSP, our mission is to drive the success of our IT service provider partners, delivering industry-leading security and data protection via a purpose-built MSP platform, steadfast commitment to partner success, and a wealth of channel expertise.

  • Shift4 Payments
    Shift4 Payments

    Shif4 Payments is a leading national provider of touch-screen point of sale (POS) systems and payment processing services. As pioneers of the "as a service" model, Shif4 Payments offers an unprecedented "free" POS program that allows the company's sales partners to offer a full-featured POS system with no up-front costs.

INDUSTRY PARTNERS AND ASSOCIATIONS

ASCII CompTIA HTG Peer Groups Small Biz Thoughts
SMB TechFest 2112 Group RSPA Money 20/20
Shoptalk ASP Drone Dealer Expo Michael E Gerber Companies

 

INDUSTRY INSIGHTS

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FEATURED PRODUCTS

  • Cash Drawer Caddy™ SPM Organizer
    Cash Drawer Caddy™ SPM Organizer

    Sleek and streamlined, the Caddy™ SPM cleans up your work space cabling and allows positioning of your LCD display for greater productivity. Reposition your LCD to organize your POS workstation with just a touch.

  • Barracuda Intronis Backup - MSP
    Barracuda Intronis Backup - MSP

    Offer value to your customers by protecting what matters most, while creating new opportunities to expand your margins and grow your business.

  • Executive Coaching
    Executive Coaching

    Owner/Executive Coaching is a one-on-one engagement with the principal(s) of the business.  These typically are focused on one or two areas of the business where the principal does not have experience or is struggling with implementing a solution.  Executive Coaching is also used to help accelerate the company’s growth and ensure your growth objectives are met.

  • Barracuda Sentinel – MSP
    Barracuda Sentinel – MSP

    Barracuda Sentinel – MSP combines three powerful email protection tools: an artificial intelligence engine, domain fraud visibility, and training simulations. Together, these layers guard against spear phishing, impersonation attempts, business email compromise, and cyber attacks. Barracuda Sentinel – MSP integrates directly with Microsoft Office 365 to help MSPs protect their customers from these personalized attacks in real time, with zero impact on network performance.

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