The COVID-19 pandemic caused a sudden 8.5% decline in adoption of mobile POS systems, but implementation will accelerate in the next four years. By 2025, the mPOS installed base will grow by 20%, according to an IHL Group projection.
Retailers are investing in mPOS solutions to differentiate themselves form competitors, ease of checkout, data security and integration with digital platforms. “Mobile POS technology enhances in-store sales teams’ ability to provide a seamless, personalized shopping experience with tablet-based access to inventory lookups, customer profile information, and checkout functionality from anywhere in the store,” said Chris Fair, a product manager for POSIM software, in a blog.
Retailers increasingly are taking a mobile-first approach by linking web and cloud-based solutions to fixed hardware, such as cash drawers and printers. IHL predicts nearly half of retailers (45%) will deploy mPOS solutions this year, and another 21% in 2022.