Managed Services

FEATURED ARTICLES

  • Building A Documentation Culture – How To Get Your Staff To Start Documenting

    Organizations don’t always respond to changes in the same way. Just because a fellow MSP managed to seamlessly build a documentation culture doesn’t necessarily mean you will be able to as well. What matters, however, is that you don’t drop the plan altogether at the first sign of resistance. After all, no one ever succeeded at anything by throwing in the towel when the going got tough.

MSP WHITE PAPERS & CASE STUDIES

  • International Sales Team Takes Carbonite® Endpoint On The Road

    Martin Polaszewski’s IT team at Viskase supports sales reps across five time zones on any given day. To combat travel-related endpoint issues and avoid troubleshooting over remote sessions, his team deployed Carbonite Endpoint to keep new orders coming in and sales reps productive, no matter where they work. What IT challenges do you face with your remote sales team?

  • Confidence In Carbonite For The Entire Enterprise

    By the end of March 2020, 98% of OpenText’s global workforce had pivoted to remote work as COVID-19 shook the world. Like many companies, OpenText had to adapt to the new normal and find a way to protect its endpoints from potential disruptions.

  • IT Industry Outlook 2021: Rebuilding For The Future

    It didn’t take long for the optimism of a new decade to wear off. By the end of Q1 2020, companies everywhere were reeling as they reckoned with the effects of the COVID-19 pandemic. Sadly, the impact of the virus was too much for many firms, leaving millions of workers unemployed and driving thousands of businesses to close their doors. Those companies that stayed afloat had to act quickly in order to enable their remote workforce and maintain operations.

  • Security Tips For Protecting Your Backup Servers

    The rapid rise of malware attacks in the past few years has brought to the attention of administrators and C-level roles alike the increased risk businesses face today regarding data loss, crippling production delays, and harmful reputation hits. Not only is the frequency of malware on the rise, but the ever-changing complexity or polymorphic characteristics of malware creates a huge hurdle for detection to find and isolate.

  • How Secure Is Your Cloud Data?

    With employees working remotely at higher rates, business data is increasingly at risk.

  • Germany-based MSP Offers Reliable “Bring Your Own VM” Migration With Super-Fast Cutover

    Over the years, BORDONARO IT has supported many clients who had been using Hyper-V servers. As more clients pursued migrations to the cloud, many chose to migrate from Hyper-V servers to the hybrid platform, Microsoft Azure Stack Hub. Although Bordonaro’s teams successfully completed numerous migrations, they encountered some issues when moving data.

MSP PRODUCTS

  • Good processes support your team, not stifle them, enabling them to operate at their highest levels.  This is doubly true for managed service providers, where operational efficiency and effectiveness are critical to client retention, team retention, and profitability.

  • Taylor Business Group is pleased to offer the Roadmap to Profitability Financial Dashboard, a revolutionary way of looking at your financials.

  • One of the essential services you deliver to your customers is patch management. From fixing security vulnerabilities to improving performance – keeping your customer’s systems current and secure can be time-consuming and costly.

  • Taylor Business Group has successfully coached many of our clients through the acquisition process. Typically, our clients will ask for our assistance when they have an active deal in play (we don’t act as brokers to find the deal).

ABOUT MANAGED SERVICES

Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).

A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.

Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.