Managed Services

FEATURED ARTICLES

  • Transitioning From Break-Fix To Managed Services: Shifting The Mindset
    Transitioning From Break-Fix To Managed Services: Shifting The Mindset

    Gone are the days of simply fixing your clients’ tech and waiting for the next frantic phone call. With the state of technology today, your clients can’t afford even a hint of downtime. For many businesses, this means that the break-fix model is no longer a viable solution for providing the necessary level of consistency and reliability customers need. Managed service providers (MSPs), on the other hand, are all about that consistency.

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MSP WHITE PAPERS & CASE STUDIES

  • The Ultimate Guide To Reselling Microsoft 365 Business
    The Ultimate Guide To Reselling Microsoft 365 Business

    Looking for a new solution that will help your small business clients protect their data and boost your revenue at the same time? According to YouGov and Microsoft, 71% of cyber criminals target small businesses. This eBook will show you why Microsoft 365 Business is your best bet. You will learn what Microsoft 365 Business really is, why you should resell Microsoft 365 and how to pitch the solution to your clients.

  • State Of The Channel Ransomware Report
    State Of The Channel Ransomware Report

    Ransomware remains a massive threat to small-to-mid-sized businesses (SMBs). From Q2 2016 - Q2 2018, 79% of MSPs report ransomware attacks against customers. In the first 6 months of 2018 alone, 55% report ransomware attacks against clients. 92% of MSPs predict the number of ransomware attacks will continue at current, or worse, rates.

  • RMM Made MSPeasy
    RMM Made MSPeasy

    As a managed service provider, being able to proactively address issues as they emerge, rather than after they happen, is essential to deliver exceptional service. Investing in remote monitoring and management (RMM) software is the best way to address this need. In this eBook, industry leading MSPs are offering up their best advice for fellow IT pros who are evaluating RMM software.

  • The Ultimate IT PSA Buyer's Guide
    The Ultimate IT PSA Buyer's Guide

    What every IT pro needs to know before buying a business management platform. This IT PSA Buyer's Guide helps you identify the key features that your IT Professional Services Automation (PSA) solution needs to have, including enhanced automation, the ability to unify your essential business processes to help your business grow.

  • A Layman’s Guide To AI, Machine Learning And Its Importance To Endpoint Security
    A Layman’s Guide To AI, Machine Learning And Its Importance To Endpoint Security

    Beginning around 2007, traditional endpoint security was becoming ineffective. Stopping infections was based around finding a user with an infection (patient zero), creating a detection signature (inoculation) and then updating every device to stop any further infections (eradication). The ineffectiveness was a direct result of the volume, variety, and velocity of infections. These factors completely overwhelmed the ‘patient zero’ approach. There were simply too many patients and not enough inoculations.

  • Security Services Fueling Growth For MSPs
    Security Services Fueling Growth For MSPs

    As the threat landscape continues to grow, regulatory requirements multiply, and CEOs and executive boards become more aware of the business impact of security incidents, most organizations are feeling an urgency to strengthen their cybersecurity efforts. This increased awareness is especially visible in small and midsized businesses (SMBs) that have traditionally underestimated the impact of cybersecurity threats to their organizations. Even so, SMBs are still failing to fully recognize and appreciate the risks, threats and vulnerabilities that are targeting their organizations.

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MSP PRODUCTS

  • OKI Healthcare Solutions
    OKI Healthcare Solutions Unquestionably, the business of delivering healthcare is becoming increasingly complex. Providers are being asked to deliver quality care, ensure patient safety and improve operations in an environment where costs are soaring and reimbursements are dwindling.
  • Virtualization Practice
    Virtualization Practice

    NetEnrich Enterprise services for Virtual Host management delivers 24/7 monitoring, management and administration by experienced, certified administrators. Enterprise Services for Virtual hosts help IT Administrators maintain performance and reliability while adding on-going compliance reporting.

  • Managed Workplace 2012
    Managed Workplace 2012

    Level Platforms Managed Workplace 2012 delivers the most comprehensive monitoring, management and automation capabilities in the industry, allowing service providers to see and manage the entire customer IT environment while generating new recurring revenues, increasing product and services sales, and significantly lowering operating costs.

  • StorageCraft® ShadowProtect® Virtual™
    StorageCraft® ShadowProtect® Virtual™ ShadowProtect Virtual is the tool you need to manage today's hybrid computing environments.
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ABOUT MANAGED SERVICES

Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).

A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.

Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.