Managed Services

FEATURED ARTICLES

  • For MSPs Guiding Clients Through Trying Times

    It’s not all bad being an MSP right now. With many employees migrating to remote work, IT services are in high demand. For many MSPs, this meant a glut of work during the March and April months. But now, many of their clients are struggling.

MSP WHITE PAPERS & CASE STUDIES

  • Carbonite Endpoint Encryption: An In-Depth Look At The Encryption Technology Behind Our Premium Endpoint Backup Solution

    As one of our core pillars, addressing the end-to-end security and privacy of data is a primary requirement of Carbonite Endpoint. By utilizing our automated key management and encryption technology in conjunction with our unique data deduplication, both efficiency of data deduplication and security of data can be accomplished. This document describes the end-to-end encryption process and encryption key life cycle management.

  • Growing Managed Services Profitably By Doing More With Less

    The market for managed services has grown fiercely competitive, forcing Managed Service Providers (MSPs) to seek ways to remain competitive while becoming more profitable. The hype surrounding the simplicity hyperconvergence, the integration of the compute, storage and virtualization layers of infrastructure into a single solution architecture, makes the architecture seem promising, but what more do MSPs need to know to guarantee success?

  • 5iron Implements An Automated, Multi-Tenant Security System To Expand Services

    5iron is an advanced managed security service provider focused on serving financial institutions. Based in Nashville, Tennessee, the company serves banks and credit unions throughout the United States with a variety of services, including secure e-mail protection, intrusion detection (IDS), security information and event management (SIEM), firewall, as well as advanced endpoint, all managed around the clock from the 5iron security operations center (SOC).

  • 2019 Webroot Threat Report - Mid-Year Update

    The act of prediction, itself, is the application of probability to determine what might happen. For example, if a person takes an action once, you might expect them to do it again. However, if that action caused a poor or negative result, you’d most likely expect the person not to do it again. Now, let’s make it more complex. Say that the person has taken the action in some situations, but not in others. By analyzing the details of each situation, determining the differences and factors in each one, you could begin to predict the likelihood of the person’s actions in a given context. Thus, to make a reasonable prediction for the future, you must have clear insight into past events, complete with context.

  • inSOC Builds A SOC With New Open-XDR Platform

    Solution exposes the entire kill chain; combines all key security technologies under a single pane of glass to boost analyst productivity.

  • inSOC's MSSP Accelerator Program

    You know you are going to have to expand your cybersecurity offering, but where and how do you start?

MSP PRODUCTS

  • Managed Workplace 2012: Network Audits

    Running a Network Audit lets you rapidly identify and address critical — and potentially costly — issues for your clients.

  • StorageCraft® ShadowProtect® Desktop™ Protecting personal computers is a business-critical priority for today's corporations. ShadowProtect Desktop provides fast and reliable disaster recovery, data protection and system migration to get desktops and laptops online as quickly as possible.
  • OKI Healthcare Solutions Unquestionably, the business of delivering healthcare is becoming increasingly complex. Providers are being asked to deliver quality care, ensure patient safety and improve operations in an environment where costs are soaring and reimbursements are dwindling.
  • Mid-Market Services (MMS)

    MMS services are designed around a larger, more complex IT infrastructure typically used by small and mid-sized businesses with up of up to 250 employees/users and a minimum of four (4) and a maximum of 100 servers or network devices.

ABOUT MANAGED SERVICES

Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).

A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.

Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.