When IT service providers become MSPs, the transition isn’t always easy. It requires a fundamental change in the way business is done. What you sell—and what you shouldn’t sell—needs to be clearly considered if success is part of your plan.
Selling business technology products (e.g., POS, security, or inventory control systems) for many years allows you to develop deep expertise of your products. But, to break into your customer’s world, requires deep expertise of their operations and their needs. Discover how to change your approach with customers to uncover the needs that your products can solve.
Every year, millions of people fall victim to cybercrime. Hackers and criminals prey on their victims using a wide variety of elaborate techniques such as phishing emails, ransomware attacks, and phony web pages, among others. In fact, scams that have plagued society for centuries only continue to grow in size, sophistication, and complexity. For instance, the well-known Nigerian email hoax has roots from a common “Spanish Prisoner” scam that dates back more than 100 years. In this type of primitive “advanced fee scam,” the fraudster requests cash in return for a large commission which, of course, is never delivered.
Put yourself in the client's shoes. Why would he buy an Office 365 plan from you if he can just as easily buy it from someone else, or directly from Microsoft? If you want to make more money selling Office 365, you have to add real value to your portfolio. This guide will help you identify Office 365 selling opportunities, position the right product benefits to overcome the client’s top pain points and address security and compliance concerns with Office 365.
You must have heard about it by now. But what exactly is Microsoft 365 Business? It's the latest unified solution launched by Microsoft. It includes the best features from some of their most popular products, and promises its users total control of their environment. With this free guide you'll soon have a clearer understanding of why Microsoft 365 is a great addition to your portfolio, in terms of profit and future growth.
Who wouldn’t want the ability to see what will happen in the future? Nowhere is this yearning greater than in the world of cybersecurity, where even a small glimpse of future threats could prevent a disastrous and costly breach. The security industry is looking to move beyond reactive mode and be proactive, automating the response to threats and preventing attacks before they happen.
A high-level look at the state of managed services in North America.
Become a one-stop shop for all your customers’ IT-as-a-service needs.
Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).
A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.
Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.