ARRRGH!\ o, this is not me living my fantasy as a swashbuckler, though as a fencing instructor (a healthy and fun diversion of mine), it would not be too far from reality. Rather, it is an expression of angst when I hear Enterprise Resource Planning (ERP) systems reduced to being called “accounting” or “financial” systems. I let the rather defamatory term slide when it comes from the chief financial officer or vice president of finance at a client of mine: hey, I am pretty picky about most things but even I have my limitations. But I cringe when I hear it from the reseller, because I know that this is a reseller with a myopic focus.
Simply put, the bad guys are constantly searching for any possible point of entry that can be exploited by viruses and malware.
If you’re in IT services, you can’t ignore security. Just ask James Edwards and Abe Varughese, founders of MSP Merit Technologies in Greenville, South Carolina, who started their company as a software provider. It didn’t take long after they launched the software business before customers started asking for other services, including networking, server maintenance and of course, security.
The first three installments of the Cyberthreat Defense Report (CDR) began the process of looking beyond major breaches and the never-ending evolution of cyberthreats to better understand what IT security teams are doing to defend against them.
In this 2017 security survey, the overall responses strongly suggest that executive boards of enterprises and small to medium-size businesses (SMBs) are confident of their cyberthreat preparedness, low vulnerability, and data protection. The data reflects that their CIOs, heads of IT, and even their CISOs are all equally clear: we are secure.
For My IT, customization for each client is king. The firm’s philosophy is to eliminate the IT burden for customers, leaving them free to focus on driving bottom-line success. At the forefront of the MSP’s technology stack is remote monitoring and management (RMM). When My IT began experiencing technical constraints with its existing RMM platform, Vice President Patrick Leonard decided the time was right to switch to SolarWinds® MSP, the global leader in RMM and service automation software.
When Daniel Cohn formed Cohn Consulting Corp., he was able to make use of familiar technologies to get his IT practice off the ground. In 1996, he joined forces with Jon Czerwinski, Vice President of Operations, to hone in on automating their IT services to meet their clients’ needs. In 2006, they came across SolarWinds® MSP and found they were able to take their IT automation skills up a notch to better serve their small-to-midsize (SMB) businesses.
Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).
A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.
Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.