Managed Services

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MSP WHITE PAPERS & CASE STUDIES

  • Security Services Fueling Growth For MSPs
    Security Services Fueling Growth For MSPs

    As the threat landscape continues to grow, regulatory requirements multiply, and CEOs and executive boards become more aware of the business impact of security incidents, most organizations are feeling an urgency to strengthen their cybersecurity efforts. This increased awareness is especially visible in small and midsized businesses (SMBs) that have traditionally underestimated the impact of cybersecurity threats to their organizations. Even so, SMBs are still failing to fully recognize and appreciate the risks, threats and vulnerabilities that are targeting their organizations. 

  • 2019 Webroot Threat Report
    2019 Webroot Threat Report

    Agile isn’t just a watchword for software development. It has also found its way into the world of cybercrime. In 2018, we saw numerous instances of agility and innovation as bad actors evolved their approaches, combined attack vectors, and incorporated more artificial intelligence to wreak havoc. While traditional attack approaches are still going strong, new threats emerge every day, and new vectors are being tried and tested.

  • The Ultimate Guide To The World's Best MSPs
    The Ultimate Guide To The World's Best MSPs

    You can’t read three sentences about the channel nowadays without encountering “fast-changing,” “rapid evolution” or some other such term referring to the whirlwind pace of change happening in the sector. As oft-used as these phrases are, they aren’t over-used. The indirect IT sales channel is, in fact, growing, changing and evolving at a rapid clip, and there’s no point in sight when it might slow down.

  • How ConnectWise Manage™ Revolutionized The Way We Work
    How ConnectWise Manage™ Revolutionized The Way We Work

    Connections for Business, a South Florida IT service provider, was spending unnecessary money on labor and overhead. Without a business management platform to assist in developing their systems and processes, that job fell on the team, and the team only. Billing was inaccurate and taking 40-50 hours a month to complete.

  • How Data Is Driving 30% Growth For Simpatico Systems
    How Data Is Driving 30% Growth For Simpatico Systems

    Simpatico Systems began with a mission to help business owners work more efficiently, without getting tied up in complicated billing and solution options. To make it easier to run the show, President Greg Bazar chose a managed services model for his offices in California and Texas. It wasn’t long before Greg saw the need to make a change. After installing an open-source ticketing system to get things going, it took about three months before data was spread all over the place. “I knew there had to be something better,” Greg explained.

  • IT Service Excellence Toolkit: How To Meet And Exceed Customer Expectations To Ensure Customer Retention
    IT Service Excellence Toolkit: How To Meet And Exceed Customer Expectations To Ensure Customer Retention

    Customer service is key to ensuring success in your managed services business, but where should you start? This tool kit covers it all! With 150 pages of service excellence information, you can be sure this tool kit has everything you need to help improve the quality of your customer service.

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MSP PRODUCTS

  • IT As A Service
    IT As A Service

    The new Dell PartnerDirect Services Provider program offers access to heterogeneous management solutions that go both deep and wide. The Program addresses your customers’ IT service delivery quality, compliance, security, availability, and performance expectations – all from a single vendor – through subscription-based licensing, billing in arrears, as well as management and technical resources.

  • StorageCraft ShadowProtect Small Business Server
    StorageCraft ShadowProtect Small Business Server Fast and Reliable Disaster Recovery, Data Protection and System Migration for Windows Servers. Maximize Business Continuity and Minimize Your Recovery Time Objective with ShadowProtect® Server™ and ShadowProtect® Small Business Server™.
  • Help Desk
    Help Desk When you sign up for the Virtual Service Desk you’ll experience the benefit of a live, U.S.-based technical support team on software and hardware products from certified frontline-support technicians. Our friendly customer-service team will use industry-leading internal processes to expertly troubleshoot your technical issues.
  • Email And Applications: Sharepoint
    Email And Applications: Sharepoint SharePoint combines a centralized document repository with collaboration, project tracking, and content management tools.
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ABOUT MANAGED SERVICES

Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).

A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.

Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.