Managed Services

FEATURED ARTICLES

  • IT Glue GlueX Recap
    IT Glue GlueX Recap

    The last day of the GlueX conference was overflowing with amazing content. I’ll try and give you a recap that captures everything, but to really understand what a success GlueX was, you just had to be there.

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MSP WHITE PAPERS & CASE STUDIES

  • 2019 Webroot Threat Report - Mid-Year Update
    2019 Webroot Threat Report - Mid-Year Update

    The act of prediction, itself, is the application of probability to determine what might happen. For example, if a person takes an action once, you might expect them to do it again. However, if that action caused a poor or negative result, you’d most likely expect the person not to do it again. Now, let’s make it more complex. Say that the person has taken the action in some situations, but not in others. By analyzing the details of each situation, determining the differences and factors in each one, you could begin to predict the likelihood of the person’s actions in a given context. Thus, to make a reasonable prediction for the future, you must have clear insight into past events, complete with context.

  • inSOC Builds A SOC With New Open-XDR Platform
    inSOC Builds A SOC With New Open-XDR Platform

    Solution exposes the entire kill chain; combines all key security technologies under a single pane of glass to boost analyst productivity.

  • Hook, Line, and Sinker: Why Phishing Attacks Work
    Hook, Line, and Sinker: Why Phishing Attacks Work

    When we talk about phishing, it might conjure up memories of scam emails from foreign princes, chock-full of terrible typos, grammar mistakes, and other easy-to-spot signs that the message might not be legitimate. If you’re thinking in those terms, it might shock you to find out how many people actually fall for such attacks.

  • 3 Tips To Selling DNS For MSPs
    3 Tips To Selling DNS For MSPs

    Threats are everywhere, and endpoint security simply isn’t enough to keep your clients safe. Pairing domain name system (DNS) protection with endpoint security is a proactive way to prevent costly network attacks. Most clients, however, don’t understand the need for this added layer of security.

  • POS Company Boosts Protection, Customer Retention With Endpoint Protection Solution
    POS Company Boosts Protection, Customer Retention With Endpoint Protection Solution

    AHT takes pride in offering its clients current and relevant solutions that help them run their businesses more effectively and cost-efficiently. In this vein, AHT realized it needed to upgrade and modernize the antivirus (AV) protection it provided to customers. A significant number of AHT’s clients were still running Windows XP, which made the AV product (ESET) they relied on increasingly ineffective at protecting them from malware. 

  • MSP Saves Time, Management Overhead With A Tailored Antivirus Solution
    MSP Saves Time, Management Overhead With A Tailored Antivirus Solution

    Mirus IT was plagued by all the same problems that had aggravated the IT community for years. Heavy endpoint agents were causing major performance problems, upsetting clients and frustrating technicians. Kaspersky, their former antivirus solution, was becoming a major source of support tickets in its own right. With customers and employees alike, their existing antivirus was causing major headaches.

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MSP PRODUCTS

  • Zenith Infotech CPR (Certified Partner Reseller) Program
    Zenith Infotech CPR (Certified Partner Reseller) Program Zenith Infotech invites you to breathe life into your already successful business by enrolling in our Gold or Platinum CPR program to receive added benefits that will help you to grow your business and put money back into your pocket. These programs include a free BDR and SmartStyle unit (*programs vary), cash back incentives, as well as reimbursement on marketing funds. Gold or Platinum members can take advantage of our exclusive Zenith University which provides online learning and product certifications.
  • SmartStyle Computing Featuring Smart Style Office
    SmartStyle Computing Featuring Smart Style Office Zenith Infotech's SmartStyle Computing helps IT service providers profit from the cloud.
  • IT As A Service
    IT As A Service

    The new Dell PartnerDirect Services Provider program offers access to heterogeneous management solutions that go both deep and wide. The Program addresses your customers’ IT service delivery quality, compliance, security, availability, and performance expectations – all from a single vendor – through subscription-based licensing, billing in arrears, as well as management and technical resources.

  • N-central® All-In-One Managed Services Platform
    N-central® All-In-One Managed Services Platform

    We’ve provided all of the tools and support that MSPs need to efficiently manage customers’ environments and provide fast support without interrupting end users.

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ABOUT MANAGED SERVICES

Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).

A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.

Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.