Managed Services

FEATURED ARTICLES

  • MDR-as-a-Service – Is It The Holy Grail As Some Say?
    MDR-as-a-Service – Is It The Holy Grail As Some Say?

    Every few months it seems there is another wave of new ideas, and with it the need to sift out which are worth taking a closer look at versus those that are just hype. Security leaders must be careful in all ways, first and foremost as they listen to their teams, who will always be challenging them with new ideas and the latest cool ‘tool.’ And on the other side of the coin, they need to protect their business from technology that is not matched to the company’s risk factors. Either way, finding balance is key and is the right answer.

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MSP WHITE PAPERS & CASE STUDIES

  • 5iron Implements An Automated, Multi-Tenant Security System To Expand Services
    5iron Implements An Automated, Multi-Tenant Security System To Expand Services

    5iron is an advanced managed security service provider focused on serving financial institutions. Based in Nashville, Tennessee, the company serves banks and credit unions throughout the United States with a variety of services, including secure e-mail protection, intrusion detection (IDS), security information and event management (SIEM), firewall, as well as advanced endpoint, all managed around the clock from the 5iron security operations center (SOC).

  • 2019 Webroot Threat Report - Mid-Year Update
    2019 Webroot Threat Report - Mid-Year Update

    The act of prediction, itself, is the application of probability to determine what might happen. For example, if a person takes an action once, you might expect them to do it again. However, if that action caused a poor or negative result, you’d most likely expect the person not to do it again. Now, let’s make it more complex. Say that the person has taken the action in some situations, but not in others. By analyzing the details of each situation, determining the differences and factors in each one, you could begin to predict the likelihood of the person’s actions in a given context. Thus, to make a reasonable prediction for the future, you must have clear insight into past events, complete with context.

  • inSOC Builds A SOC With New Open-XDR Platform
    inSOC Builds A SOC With New Open-XDR Platform

    Solution exposes the entire kill chain; combines all key security technologies under a single pane of glass to boost analyst productivity.

  • Hook, Line, and Sinker: Why Phishing Attacks Work
    Hook, Line, and Sinker: Why Phishing Attacks Work

    When we talk about phishing, it might conjure up memories of scam emails from foreign princes, chock-full of terrible typos, grammar mistakes, and other easy-to-spot signs that the message might not be legitimate. If you’re thinking in those terms, it might shock you to find out how many people actually fall for such attacks.

  • 3 Tips To Selling DNS For MSPs
    3 Tips To Selling DNS For MSPs

    Threats are everywhere, and endpoint security simply isn’t enough to keep your clients safe. Pairing domain name system (DNS) protection with endpoint security is a proactive way to prevent costly network attacks. Most clients, however, don’t understand the need for this added layer of security.

  • POS Company Boosts Protection, Customer Retention With Endpoint Protection Solution
    POS Company Boosts Protection, Customer Retention With Endpoint Protection Solution

    AHT takes pride in offering its clients current and relevant solutions that help them run their businesses more effectively and cost-efficiently. In this vein, AHT realized it needed to upgrade and modernize the antivirus (AV) protection it provided to customers. A significant number of AHT’s clients were still running Windows XP, which made the AV product (ESET) they relied on increasingly ineffective at protecting them from malware. 

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MSP PRODUCTS

  • Webroot Business Endpoint Protection
    Webroot Business Endpoint Protection

    Advanced Detection and Protection Against Malware, Ransomware, Phishing, and More.

  • OKI Retail Solutions
    OKI Retail Solutions

    When you partner with OKI Printing Solutions, you get more than a print supplier. You get a printing solutions partner with a passion for retail. It's our 35 years of dedicated experience that enables us to understand the fast-moving business, the management of many locations and markets and the current retail environment and need to control or cut costs.

  • LabTech Ignite ®
    LabTech Ignite ®

    Implementing new remote monitoring and management (RMM) software can take a significant amount of time and usually has a substantial learning curve. In response to partner feedback concerning these issues, LabTech has developed LabTech Ignite which provides faster implementation and a reduced learning curve.

  • Patch Manager - Built With Technicians In Mind
    Patch Manager - Built With Technicians In Mind

    One of the essential services you deliver to your customers is patch management. From fixing security vulnerabilities to improving performance – keeping your customer’s systems current and secure can be time-consuming and costly.

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ABOUT MANAGED SERVICES

Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).

A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.

Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.