Managed Services

FEATURED ARTICLES

  • 2021 Emerging Technology Top 10 List

    New technologies continue to emerge at an unprecedented rate, fueled, in part, by the global pandemic. But adoption often lags behind invention. CompTIA’s Emerging Technology Community recognizes the gap between the promise and profit of emerging technologies and has shifted the focus its of annual list of emerging technologies to uncover the top use cases for artificial intelligence (AI) and internet of things (IoT).

MSP WHITE PAPERS & CASE STUDIES

  • State Of The Channel 2021

    CompTIA’s State of the Channel 2021 provides an in-depth review of the trends shaping the technology ecosystems of US, Canada, UK, Benelux and ANZ.

  • The Cloud Applications Playbook: Success Strategies For SaaS Vendors And Solution Providers

    The world is changing, and technology is leading the charge. Digital transformation, long a buzzword, is now in full effect. As a result of the pandemic in, many more companies support a distributed workforce and rapidly transitioning to cloud applications, also known as Software as a Service (SaaS), to provide anywhere access at any time.

  • International Sales Team Takes Carbonite® Endpoint On The Road

    Martin Polaszewski’s IT team at Viskase supports sales reps across five time zones on any given day. To combat travel-related endpoint issues and avoid troubleshooting over remote sessions, his team deployed Carbonite Endpoint to keep new orders coming in and sales reps productive, no matter where they work. What IT challenges do you face with your remote sales team?

  • Confidence In Carbonite For The Entire Enterprise

    By the end of March 2020, 98% of OpenText’s global workforce had pivoted to remote work as COVID-19 shook the world. Like many companies, OpenText had to adapt to the new normal and find a way to protect its endpoints from potential disruptions.

  • IT Industry Outlook 2021: Rebuilding For The Future

    It didn’t take long for the optimism of a new decade to wear off. By the end of Q1 2020, companies everywhere were reeling as they reckoned with the effects of the COVID-19 pandemic. Sadly, the impact of the virus was too much for many firms, leaving millions of workers unemployed and driving thousands of businesses to close their doors. Those companies that stayed afloat had to act quickly in order to enable their remote workforce and maintain operations.

  • Security Tips For Protecting Your Backup Servers

    The rapid rise of malware attacks in the past few years has brought to the attention of administrators and C-level roles alike the increased risk businesses face today regarding data loss, crippling production delays, and harmful reputation hits. Not only is the frequency of malware on the rise, but the ever-changing complexity or polymorphic characteristics of malware creates a huge hurdle for detection to find and isolate.

MSP PRODUCTS

  • At its most fundamental level, networking is about delivering services to users consistently and reliably. Whether your applications are hosted internally or in the cloud, understanding the critical network paths that deliver these services is paramount to ensuring your users will have the services they need.

  • Total Managed Print, the most comprehensive managed print services offering in the industry, is a dynamic business decision-making tool that gives you the ability to transform your print operation into one of the most fine-tuned and efficient aspects of your business.
  • Running a Network Audit lets you rapidly identify and address critical — and potentially costly — issues for your clients.

  • Networking practice services are targeted for our mid market and enterprise clients who have fairly complex network infrastructure environments. Networking Practice Services deliver 24/7 monitoring, maintenance and management by experienced administrators of all network devices such as switches, firewalls, routers, WAP and VoIP devices.

ABOUT MANAGED SERVICES

Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).

A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.

Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.