The Technology Buyer’s Journey: A Roadmap To Customer Success
It’s critically important to recognize each step that customers take along their respective buying journeys—and to react accordingly and appropriately in order to best support them.
MSP WHITE PAPERS & CASE STUDIES
The Cloud Applications Playbook: Success Strategies For SaaS Vendors And Solution Providers
The world is changing, and technology is leading the charge. Digital transformation, long a buzzword, is now in full effect. As a result of the pandemic in, many more companies support a distributed workforce and rapidly transitioning to cloud applications, also known as Software as a Service (SaaS), to provide anywhere access at any time.
International Sales Team Takes Carbonite® Endpoint On The Road
Martin Polaszewski’s IT team at Viskase supports sales reps across five time zones on any given day. To combat travel-related endpoint issues and avoid troubleshooting over remote sessions, his team deployed Carbonite Endpoint to keep new orders coming in and sales reps productive, no matter where they work. What IT challenges do you face with your remote sales team?
Confidence In Carbonite For The Entire Enterprise
By the end of March 2020, 98% of OpenText’s global workforce had pivoted to remote work as COVID-19 shook the world. Like many companies, OpenText had to adapt to the new normal and find a way to protect its endpoints from potential disruptions.
IT Industry Outlook 2021: Rebuilding For The Future
It didn’t take long for the optimism of a new decade to wear off. By the end of Q1 2020, companies everywhere were reeling as they reckoned with the effects of the COVID-19 pandemic. Sadly, the impact of the virus was too much for many firms, leaving millions of workers unemployed and driving thousands of businesses to close their doors. Those companies that stayed afloat had to act quickly in order to enable their remote workforce and maintain operations.
Security Tips For Protecting Your Backup Servers
The rapid rise of malware attacks in the past few years has brought to the attention of administrators and C-level roles alike the increased risk businesses face today regarding data loss, crippling production delays, and harmful reputation hits. Not only is the frequency of malware on the rise, but the ever-changing complexity or polymorphic characteristics of malware creates a huge hurdle for detection to find and isolate.
How Secure Is Your Cloud Data?
With employees working remotely at higher rates, business data is increasingly at risk.
Accurate, next-generation, real-time protection against phishing attacks.
An increasing challenge for today’s IT solutions providers is delivering and managing effective protection against online threats and malicious software attacks to clients with different antivirus products. Onboarding new client locations with or without an existing antivirus solution, administrative difficulties with separate antivirus consoles and a lack of automated best practices for security updates further complicates IT threat prevention, detection and management.
Autotask is the all-in-one web-based software that helps VARs, MSPs and IT Service Providers to sell, implement, deliver and bill their services.
NetEnrich Enterprise Elite Services EES are designed to provide solution providers with a comprehensive suite of remote infrastructure and desktop managed services for enterprise clients with a large IT footprint or sophisticated technology solutions.
ABOUT MANAGED SERVICES
Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).
A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.
Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.