Managed Services

MSP WHITE PAPERS & CASE STUDIES

  • Security Awareness Training: The ROI For End User Education
    Security Awareness Training: The ROI For End User Education

    While any business that wants to stay afloat must regularly balance monetary costs against benefits, it is especially important for smaller businesses with more limited budgets to thoroughly vet their return on investment (ROI) before purchasing a new product or service. And, depending on budget constraints, many decisions must be made with potential risk in mind. For example, if the likelihood that a business would need a very specific type of costly insurance is extremely low, then there’s no point in wasting time or resources on that insurance, right?

  • Datto’s 2018 State Of The MSP Report
    Datto’s 2018 State Of The MSP Report

    Datto surveyed roughly 2,300 managed service providers (MSPs) worldwide about their day-to-day lives. The result: a wealth of statistics about the state of today’s MSPs, including everything from basic demographics and media consumption preferences to business goals and challenges.

  • HATech Helps Companies Achieve Deployment Agility And Cost Savings Through Monitoring Automation
    HATech Helps Companies Achieve Deployment Agility And Cost Savings Through Monitoring Automation

    HATech specializes in transforming their customers’ operations, product, and development practices into one integrated, agile process that is focused on achieving the customers’ business goals. With a full suite of professional services covering consultancy, architecture, implementation, and staff augmentation plus managed support services, HAtech brings BizDevOps best practices and tooling expertise to customers across the leading public and private cloud platforms. Their customers benefit from reducing software release cycles from months to minutes.

  • The MSP’s Technical Guide To Providing Backup-as-a-Service
    The MSP’s Technical Guide To Providing Backup-as-a-Service

    Every MSP should be looking for additional services that are easy to setup, simple to manage, achieve predictable results, and generate consistent revenue. Backup-as-a-Service is one of the logical “next steps” for every MSP that is already responsible for the care of their customer’s most critical systems. Some simply haven’t made the jump yet (e.g. the customer is still managing their own backups), while others just haven’t moved their management of backups to a recurring service model.

  • 10 Steps To Proactive Security
    10 Steps To Proactive Security

    It has become commonplace to say that the state of cybersecurity has changed. It’s true—cybercriminals continue evolving their methods of attack. It’s not just malicious actors you have to worry about either—with the world growing more interconnected, it’s more likely than ever that insiders will accidentally cause a data breach.

  • The 2017 Cyberattack Storm Aftermath
    The 2017 Cyberattack Storm Aftermath

    A Survey of IT Leaders’ Thoughts on WannaCry, Petya, and Vault 7.

More White Papers & Case Studies

MSP PRODUCTS

  • MAX RemoteManagement
    MAX RemoteManagement

    In 10 minutes. For just a few pennies per day. MAX RemoteManagement™ delivers an easy, affordable solution for IT support and Managed Service Providers (MSPs) who are looking to take better care of their clients at less cost.

  • CloudRunner And Essential IT-as-a-Service Solutions For SMBs
    CloudRunner And Essential IT-as-a-Service Solutions For SMBs

    Become a one-stop shop for all your customers’ IT-as-a-service needs.

  • Help Desk
    Help Desk When you sign up for the Virtual Service Desk you’ll experience the benefit of a live, U.S.-based technical support team on software and hardware products from certified frontline-support technicians. Our friendly customer-service team will use industry-leading internal processes to expertly troubleshoot your technical issues.
  • Label Printers
    Label Printers

    For entry level to the most advanced label and receipt printing requirements, OKI offers a complete line of portable, desktop, and enterprise label printers to improve business performance with fast, high-resolution, and easy-to-read output.

More Products

ABOUT MANAGED SERVICES

Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).

A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.

Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.