In today’s fast-paced market, MSPs need to anticipate customer demands and stay ahead of, or at least in line with, new technology and trends. One way to ensure this happens is by adding new managed services and keeping existing ones, such as managed security, current. Yet with so many new technologies and business services to choose from, the challenge is less about whether to add new services and more about which services to adopt. If you’re not sure where to start, here are a few pointers to get you going.
One of the hottest debates in IT service management at the moment is whether or not to pursue “Managed Security Service Provider” (MSSP) status. This is largely caused by a lack of clarity over what the name means, whether it is beneficial to use it, or whether customers are even concerned about the distinction between MSPs and MSSPs. This report defines exactly what an MSSP is and identifies the existing opportunity for those who reach this standard. It also highlights the shortcomings of current service providers and how to overcome them.
The last several years have seen a dramatic evolution in the sophistication of phishing attacks. While antiquated phishing tactics consisted of crudely constructed mass emails trying to snare as many victims as possible, today’s attacks are highly targeted, difficult to detect, and just as difficult to evade. Even more important, they’re pervasive.
The market is undeniably moving faster than ever. Driven by customer demand and enabled by innovative technology, the accelerating pace at which businesses are operating is exhilarating. At the heart of this is mobility. Wireless connectivity is delivering cost efficiencies and productivity increases while enabling enhanced customer experiences and insights. With the rapid expansion of the Internet of Things (IoT) and 5G on the horizon, the competitive advantages of mobility will only flourish more.
New research by VIPRE Security reveals some serious gaps in the ability of organizations to defend against and respond to cyberattacks. The gaps threaten their survival in some cases, causing most IT managers (66%) to live in fear that a cyberattack would cause their business to shut down temporarily (44%) or even permanently (22%).
Whether you’re moving from on-demand support to managed services or starting a new company focused on managed services, one of the most important decisions you need to make is how to set your pricing. If you look at online forums you see people quoting everything from $5 to $250 per desktop, or $10 to $150 per user. Pricing is all over the map and so are the services offered.
In the super fast-paced world of technology, it can be hard to be in “the right place at the right time” to catch a trend and capitalize on it. Well, if you’re an IT service provider today, this is the right place and the right time! The hottest trend today is Big Data. And the people best placed to make use of that data are service providers who monitor and manage resources.
Smarter malware prevention that solves the performance, dwell time visibility and management issues of your endpoint security.
Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).
A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.
Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.