Managed Services

FEATURED ARTICLES

  • Cybersecurity Predictions For 2020: What Our Experts Have To Say

    As the year draws to a close, the cybersecurity analysts at Webroot and Carbonite pull out their crystal balls to make their predictions for the year ahead.  Our experts predict many of the trends they’ve been tracking throughout the year—well-researched attacks, RDP compromise, and the importance of user education—will continue into the New Year. But they’ll be affected by new industry developments such as impending privacy regulations, AI-enabled attacks, and attacks targeting developing nations. 

MSP WHITE PAPERS & CASE STUDIES

  • 5iron Implements An Automated, Multi-Tenant Security System To Expand Services

    5iron is an advanced managed security service provider focused on serving financial institutions. Based in Nashville, Tennessee, the company serves banks and credit unions throughout the United States with a variety of services, including secure e-mail protection, intrusion detection (IDS), security information and event management (SIEM), firewall, as well as advanced endpoint, all managed around the clock from the 5iron security operations center (SOC).

  • 2019 Webroot Threat Report - Mid-Year Update

    The act of prediction, itself, is the application of probability to determine what might happen. For example, if a person takes an action once, you might expect them to do it again. However, if that action caused a poor or negative result, you’d most likely expect the person not to do it again. Now, let’s make it more complex. Say that the person has taken the action in some situations, but not in others. By analyzing the details of each situation, determining the differences and factors in each one, you could begin to predict the likelihood of the person’s actions in a given context. Thus, to make a reasonable prediction for the future, you must have clear insight into past events, complete with context.

  • inSOC Builds A SOC With New Open-XDR Platform

    Solution exposes the entire kill chain; combines all key security technologies under a single pane of glass to boost analyst productivity.

  • Hook, Line, and Sinker: Why Phishing Attacks Work

    When we talk about phishing, it might conjure up memories of scam emails from foreign princes, chock-full of terrible typos, grammar mistakes, and other easy-to-spot signs that the message might not be legitimate. If you’re thinking in those terms, it might shock you to find out how many people actually fall for such attacks.

  • 3 Tips To Selling DNS For MSPs

    Threats are everywhere, and endpoint security simply isn’t enough to keep your clients safe. Pairing domain name system (DNS) protection with endpoint security is a proactive way to prevent costly network attacks. Most clients, however, don’t understand the need for this added layer of security.

  • POS Company Boosts Protection, Customer Retention With Endpoint Protection Solution

    AHT takes pride in offering its clients current and relevant solutions that help them run their businesses more effectively and cost-efficiently. In this vein, AHT realized it needed to upgrade and modernize the antivirus (AV) protection it provided to customers. A significant number of AHT’s clients were still running Windows XP, which made the AV product (ESET) they relied on increasingly ineffective at protecting them from malware. 

MSP PRODUCTS

  • Zenith Infotech Total Desktop Care Plus

    Managing servers is one thing, but desktops? No harm, no foul. Zenith Infotech feeds you an easy layup with Total Desktop Care+! Simply choose the service package that best fit your clients’ needs to deliver proactive, preventative IT maintenance at the desktop, as well as server level — easily and profitably—and under your own brand!

    In fact, adding managed services to your portfolio of offerings has never been simpler. Zenith Infotech’s Total Desktop Care+ service includes:

    • Anti-virus and spyware management
    • Hardware and software asset tracking
    • Patch management
    • 24/7 monitoring of customer networks … and more!
    Enable your clients’ individual users to remain productive, all while you earn recurring monthly revenue! With easily manageable IT services from Zenith Infotech, profitability is a slam dunk!
  • StorageCraft ShadowProtect Small Business Server Fast and Reliable Disaster Recovery, Data Protection and System Migration for Windows Servers. Maximize Business Continuity and Minimize Your Recovery Time Objective with ShadowProtect® Server™ and ShadowProtect® Small Business Server™.
  • Mergers & Acquistions

    Taylor Business Group has successfully coached many of our clients through the acquisition process. Typically, our clients will ask for our assistance when they have an active deal in play (we don’t act as brokers to find the deal).

  • CloudBerry Managed Backup

    Cloud backup service with centralized management and monitoring.

ABOUT MANAGED SERVICES

Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).

A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.

Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.