Bernadette Wilson

Bernadette Wilson

ARTICLES BY BERNADETTE WILSON

Per Device, Per User, User-Centric MSP Offerings
Per Device, Per User, User-Centric: How Successful MSPs Price Their Offerings
Is it best to price your managed services offerings per device, per user — or using a different model? At Channel Transitions VAR/MSP Executive Conference, powered by Business Solutions, members of the managed services provider (MSP) panel Greg Zolkos, CEO of Atlas Professional Services, Jason Etheridge, president and CEO of Logic Speak, and Tom Clancy, co-founder of Valiant Technology, told which pricing models their companies use and why.  Continue Reading..
Will EMV Slow Down Holiday Shoppers
Q&A With Harbortouch CEO: Will EMV Slow Down Holiday Shoppers?
With holiday shopping in full swing, Business Solutions asked Jared Isaacman, founder and CEO of Harbortouch, what impact the U.S. EMV migration will have on the customer experience this season. Isaacman also shared findings from a Harbortouch survey on EMV and his insights into how mobile payments could impact EMV adoption.  Continue Reading..
Cloud-Based Applications
How Cloud-Based Applications And Services Can Grow — And Protect — Your Business
In this exclusive interview with Business Solutions, David Byrd, CMO and VP of Operations for CloudRoute, lists benefits of delivering cloud-based applications and services, and also explains why this may be necessary to protect your IT solutions provider business.  Continue Reading..
Arrayworks Launches Low-Code Business Management Platform
Business management solutions company Arrayworks held its public unveiling today. Combining customer relationship management (CRM), business process management (BPM) and project management features, the platform provides solutions tailored to each organization’s brand and culture — without requiring a custom application. It can be deployed on premises or in the cloud with no limits on bandwidth and accessed from any device.   Continue Reading..
Makings Of A Great MSP Product
Channel Transitions: The Makings Of A Great MSP Product
To successfully design managed services offerings, your products should reflect what makes you unique as a managed services provider (MSP) — your technical expertise, the capabilities you have that your competitors don’t, and vertical specializations. David Wilkeson, CEO of MSP Advisor, stressed the importance of differentiating your MSP during his keynote “Successful MSP Product Design” at Channel Transitions VAR/MSP...  Continue Reading..
Semi-Integrated Payments
Semi-Integrated Payment: How Is It Different And How Does It Benefit VARS, ISVs?
When you advise your merchant clients about transitioning to EMV-compliant solutions, one of their options is using a semi-integrated solution, which can have benefits for them as well as for you as a VAR or ISV.  Continue Reading..
Tigerpaw PSA Value
How Tigerpaw Users Get The Most From Their PSA — And Are Planning To Use Tigerpaw One
Ann Johnson, CFO of Premiere, a Tigerpaw Software user, can tell you what every job costs down to the penny. With locations in Chicago and Naples, FL, Premiere, an audio, video, and automation integrator, often has jobs that last four or five years and from design to completion can total $1 million. Tigerpaw professional services automation (PSA) helps Premiere track equipment, materials, and labor hours, detailing the type of labor (e.g.,...  Continue Reading..
Managed Services Business Model
Podcast: Insights On The Managed Services Business Model
To open the Channel Transitions VAR/MSP Executive Conference, powered by Business Solutions, on November 5 at the DoubleTree Orlando Airport, Jim Roddy, president of Business Solutions, asked editor in chief Mike Monocello to share his insights on the managed services business model. Monocello, who has more than 12 years of channel experience, discussed trends, common mistakes he sees managed services providers (MSPs) make, and benefits of the...  Continue Reading..
AVG Business Wants To Create The Most Successful MSPs In The World
Since AVG Business launched in the spring, its goal has been to focus on supporting the channel. Marco La Vecchia, VP, Americas, for AVG Business explains, “Security has definitely evolved beyond antivirus. Data, devices, people, all play a role.” In addition, SMBs, one of the fastest growing IT markets, are realizing they aren’t immune to cyberattack and are looking for solutions providers — preferring one solutions...  Continue Reading..
All-Inclusive “Tigerpaw One” Offered Via SaaS Model
Tigerpaw Software unveiled “Tigerpaw One,” which packages the professional services automation’s (PSA’s) modules into one product for delivery via the SaaS model. CEO James Foxall made the announcement during the Tigerpaw user conference, held Oct. 27 to 30 in Omaha, NE.  Continue Reading..

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