Managed Services Articles

  1. 6 Ways To Differentiate Your MSP
    9/5/2019

    Based on the IT Glue Global 2019 Benchmark Survey, increased competition and downward price pressure are two major issues currently faced by MSPs. When you think about it, these are to be expected in a rapidly growing market with relatively low barriers to entry. More service providers enter the market, and prospective clients compare their many options. Since the suite of services offered between MSPs are generally undifferentiated (commoditized), the most salient variable when choosing a service provider becomes price.

  2. SMBs And Cybersecurity In 2019: The Shift From Complacent To Critical
    8/19/2019

    As more SMBs realize they are no longer able to fly under the proverbial cyberattack radar, there’s a big opportunity for managed service providers (MSPs) at several levels to get in on offering security services.

  3. How To Ensure Success Of An MRR Model In Your VAR Business
    8/13/2019

    According to a recent Aria research study, only 11% of businesses are planning to rely on one-off sales as a major point of revenue moving into the future. Adding a recurring revenue model is the key to staying ahead of technology and moving your business forward.

  4. To The Reseller: Make The Right Changes Today For A More Profitable Tomorrow
    8/13/2019

    Reselling is your comfort zone—it’s what you know inside and out. But it’s not providing the returns it once did. Increasing competition in hardware and software means you’re relying on margins that get thinner every day to keep your business profitable. Gartner has predicted that 40% of VARs will go out of business if they do not adopt a recurring revenue model. It’s time to evolve to save your business.

  5. 6 Steps To Build An Incident Response Plan
    7/29/2019

    According to the Identity Theft Research Center, 2017 saw 1,579 data breaches—a record high, and an almost 45 percent increase from the previous year. Like many IT service providers, you’re probably getting desensitized to statistics like this. But you still have to face facts: organizations will experience a security incident sooner or later. What’s important is that you are prepared so that the impact doesn’t harm your customers or disrupt their business.

  6. Why Simplified Security Awareness Training Matters For MSPs And SMBs
    7/29/2019

    In a recent report by the firm 451 Research, 62 percent of SMBs reported having a security awareness training program in place for their employees, with half being “homegrown” training courses. The report also found that most complained their programs were difficult to implement, track, and manage.

  7. 5 Tips For Moving From Break-Fix To MSP
    5/21/2019

    Moving from break-fix to managed services can seem overwhelming at first. However, once you dig in, you’ll find the work is well worth it. Managed service provider (MSPs) build steadier recurring revenue from clients than their break-fix counterparts.

  8. How MSPs Can Build Recurring Revenue
    5/21/2019

    MSP leaders often spent a good part of their careers working as a VAR and in the systems integration business, where revenue often comes in large but sporadic doses. Transitioning to a recurring-revenue MSP model can be tough for these people since monthly services income can feel more like a trickle than a fire hose—and it can create pretty painful cash-flow challenges.

  9. Transitioning From Break-Fix To Managed Services: Shifting The Mindset
    3/27/2019

    Gone are the days of simply fixing your clients’ tech and waiting for the next frantic phone call. With the state of technology today, your clients can’t afford even a hint of downtime. For many businesses, this means that the break-fix model is no longer a viable solution for providing the necessary level of consistency and reliability customers need. Managed service providers (MSPs), on the other hand, are all about that consistency.

  10. Transitioning From Break-Fix To Managed Services: Sales & Marketing
    3/27/2019

    Transitioning from the break-fix business model to managed services might feel like an entirely different ball game. That’s because it likely is. But now that you have the right MSP mindset in place, it’s time to address the sales and marketing components. For managed service providers (MSPs), having a sales and marketing strategy isn’t optional. It’s critical. Both your sales and marketing help build brand awareness, facilitate long-term customer relationships, and drive growth in your business. Let’s take a deeper look.