ASCII Insight: MSPs Share Their Thoughts On Expanding Their Client Base

In our ongoing quest to provide you with the best business advice possible, we’ve partnered with The ASCII Group and their members who are going to share their thoughts on timely topics or best business practices. In this article, the following ASCII member answered our questions about servicing clients outside of their geographic area:

• Mark Barton, President, Your Cloud Pro's LLC
• Mat Kordell, VP of Operations, CyberStreams
• Stanley Louissaint, Principal and Founder, Fluid Designs
• Sean Jennings, Sales Manager, C.I.M. Solutions Inc.
• Chad Kempt, Owner, Fast Computers
• David Stinner, President, US itek, Incorporated

Q: Are you currently servicing any clients outside of your geographic area?

Barton: I am a one-man MSP. But thanks to cloud-based services and help from various contacts in the industry I have clients spread from Georgia to California.

Kordell: We only market into regions where we have a local presence. We prefer to have a local presence so that we can provide personalized service and build relationships with our clients when we do send staff on-site. This minimizes the need to use contractors to deliver on-site service who may be unfamiliar with the environment and/or not represent our business or our values well and who aren’t in a position to establish and build relationships with our clients.

Louissaint: In the past 24 months I have performed services for approximately 40 clients outside of our local geographic area.

Jennings: Yes, we have some clients that are fully remote and outside of the province of Ontario. I try to have clients with their head office within 2 hours of our office though, but many have offices all across Canada and into the USA.

Kempt: We currently service clients around the world.

Stinner: Yes, we are servicing customers in three other states, and across our state, all of which are hundreds or more miles away from our offices.