Managed Services Articles

41. Building Partnerships In Challenging Times 9/3/2020

    As an MSP, your success depends on the success of the industries and clients you serve. Simply put, you win together.

42. For MSPs Guiding Clients Through Trying Times 8/28/2020

    It’s not all bad being an MSP right now. With many employees migrating to remote work, IT services are in high demand. For many MSPs, this meant a glut of work during the March and April months. But now, many of their clients are struggling.

43. Cyber News Rundown: Twitter Hack Arrests 8/28/2020

    Three people were charged with last month’s Twitter hack, which generated over $100,000 in bitcoin by hijacking high-profile accounts. Of the 130 accounts used to spread the Bitcoin scam, major names included Elon Musk and Bill Gates, who have been portrayed in similar past scams. The FBI was apparently able to identify the perpetrators through a known hacking forum offering Twitter account hacking services for a fee.

44. Making Co-Managed IT Work 8/10/2020

    An increasing number of MSPs are finding themselves getting into the co-managed space. The economic rationale is fairly straightforward – the opportunity is growing. Consider this: technology is increasingly complex, good tech talent is hard to find, and businesses are becoming more and more dependent on technology. Put those three trends together and the demand for IT is increasing, and to the point where even larger SMBs – more on the medium end of that – are finding it difficult to handle everything in house. Enter the managed service provider.

45. How MDM And Remote Access Can Revolutionize Remote Management And Customer Service Strategies 8/3/2020

    The recent and rapid emergence of COVID-19 has seen many changes across all aspects of both society and business, with people staying home and only leaving the house for groceries and medical assistance, food businesses switching to contactless curbside pickup and delivery, and non-essential businesses shifting their entire workforce to remote work in less than a week.

46. 5 Cyber Fixes For 5 Risky Online Behaviors 7/15/2020

    When we looked at the results from our latest state-by-state comparison of the riskiest online security habits, a few things surprised us. Like techies scoring lower than average Americans. But what jumped out the most was how over-confident Americans in general are about their online security behavior. With that in mind, here are five ways to fix some of the riskiest behaviors we found in our latest survey.

47. DoH Is Here To Stay: Why Businesses Should Embrace It 7/15/2020

    While the proliferation of encrypted DNS is being driven by consumer privacy, businesses will want to take notice. Encrypted DNS – also known as DNS over HTTPS, or DoH – obscures internet traffic from bad actors. But it also has the potential to decrease visibility for IT admins whose responsibility it is to manage DNS requests for their organizations. So, what’s the solution? Strangely, DoH.

48. Evasive Scripts: What They Are, And What We're Doing About Them 7/15/2020

    “What’s an evasive attack? At a very basic level, it’s exactly what it sounds like; it’s a cyberattack that’s designed to hide from you,” says Grayson Milbourne, Security Intelligence Director at Webroot, an OpenText company.

49. Work From Home May Mean Working From Personal Devices; Don't Forget Backup And Security 7/1/2020

    Nestled within Webroot’s chapter on malware in its 2020 threat report is a comparison of infection rates between business and personal devices. The finding that personal devices are about twice as likely as business devices to become infected was always significant, if not surprising.

50. Hackers Set Their Sights On (Small) Businesses 6/24/2020

    The Verizon Data Breach Investigations Report indicates that more than 70% of cyberattacks target small businesses. Hackers are also targeting MSPs more frequently because it gives them access to even more systems with the potential to collect bigger payouts.