isv software development insights

  1. Jay McBain: The Top 10 Channel Trends Coming in 2020 3/9/2020

    We're seeing the surge of influencer channels, they go by the names of affinity partners, referral agents, affiliates, advocates, ambassadors, alliances, all of those people. This is the Kim Kardashian of the channel. — Jay McBain

  2. What ISVs Need To Know About Changing Payment Processors 3/2/2020

    If an ISV is considering changing payment providers, there are up-front actions that can be taken to alleviate the stress of the process and ensure a seamless transition for your software’s customers. Dan Viscount recently spoke with The Business Solutions Network about this and more.

  3. Payment Processing 101 For ISVs In Non-Traditional Markets 3/2/2020

    ISVs often associate payment processing with the retail and hospitality verticals, but there are opportunities beyond these markets for software companies to make money from payment residuals. Dan Viscount — SVP and Co-General Manager, IPOS Division at EVO — recently spoke with The Business Solutions Network this and more.

  4. ISV Third-Party Integration Best Practices 3/2/2020

    Integration with vendors and third-party applications is crucial to an ISV’s success and scalability. Every sales and development team wants these integrations to be fast and efficient, and hardware providers can help ensure that is the case. Dan Viscount — SVP and Co-General Manager, IPOS Division at EVO — recently spoke with The Business Solutions Network this and more.

  5. ISV Sales Advice In A Competitive Payment Landscape 3/2/2020

    ISVs are viewed as trusted providers by their customers and are therefore in a prime position to sell payment processing. In a competitive landscape where merchants face endless options for payment providers, ISV sales teams are looking for ways to expedite sales cycles and offer differentiated solutions to customers. Dan Viscount — SVP and Co-General Manager, IPOS Division at EVO — recently spoke with The Business Solutions Network this and more.

  6. Customer Success And The Added Value Of Payments 3/2/2020

    Payment processing offers value beyond recurring revenue, it also can help ISVs build stickier relationships with their customers. Dan Viscount — SVP and Co-General Manager, IPOS Division at EVO — recently spoke with The Business Solutions Network this and more.

  7. Balancing ISV And Vendor Customer Support 3/2/2020

    A positive support experience is crucial for any ISVs customer retention rate. This can be tricky when an ISV has a wide range of integration partners. Dan Viscount — SVP and Co-General Manager, IPOS Division at EVO — recently spoke with The Business Solutions Network this and more.

  8. Advice For Working With Resellers 3/2/2020

    Working with resellers can be an effective way for ISVs to scale the distribution of their software. The vendors that play a role in the channel ecosystem can help ISVs build more sustainable and profitable relationships with resellers. Dan Viscount — SVP and Co-General Manager, IPOS Division at EVO — recently spoke with The Business Solutions Network this and more.

  9. 5 Must Have's For Channel Success 2/24/2020

    What does it take to be successful in the channel in 2020? I recently presented my top five must-haves in my Channel Journeys podcast, starting with the foundation of a channel strategy. These critical requirements for success are based on my own work as a channel chief and over 40 podcasts with other channel leaders. 

  10. Your Annual Customer Health Checkup Is Overdue. You Just Don’t Know It. 2/24/2020

    How satisfied are your merchants with your customer service? The answer is … you only know what they’ve told you directly. And because they’re polite like most of us, you likely have a blind spot to their actual feelings and could be at risk of losing them to a competitor. I’ve been working with VAR and ISV executives who have been surprised by what their merchants have told them through the RSPA’s Customer Health Checkup survey.