isv software development insights

  1. Advice For Working With Resellers 3/2/2020

    Working with resellers can be an effective way for ISVs to scale the distribution of their software. The vendors that play a role in the channel ecosystem can help ISVs build more sustainable and profitable relationships with resellers. Dan Viscount — SVP and Co-General Manager, IPOS Division at EVO — recently spoke with The Business Solutions Network this and more.

  2. Your Annual Customer Health Checkup Is Overdue. You Just Don’t Know It. 2/24/2020

    How satisfied are your merchants with your customer service? The answer is … you only know what they’ve told you directly. And because they’re polite like most of us, you likely have a blind spot to their actual feelings and could be at risk of losing them to a competitor. I’ve been working with VAR and ISV executives who have been surprised by what their merchants have told them through the RSPA’s Customer Health Checkup survey. 

  3. 5 Must Have's For Channel Success 2/24/2020

    What does it take to be successful in the channel in 2020? I recently presented my top five must-haves in my Channel Journeys podcast, starting with the foundation of a channel strategy. These critical requirements for success are based on my own work as a channel chief and over 40 podcasts with other channel leaders. 

  4. How To Build A Shadow Channel Program 2/10/2020

    When building a channel strategy, SaaS vendors should be looking at both traditional and non-traditional partners. Non-traditional partners include influencers who aren’t involved in the actual transaction. These influencers are often referred to as the shadow channel.

  5. Tips For A Painless Field Service Management Transition 2/6/2020

    For most businesses, rolling out new technology can not only be a daunting task, but one met with considerable resistance. One technology that often brings opposition is field service management (FSM) software. Specifically, FSM that uses global positioning systems (GPS) to confirm the location and activity of sales and other field representatives.

  6. Why B2B Support Needs A Dedicated Software Solution 2/5/2020

    B2B and B2C customer support may look similar on the surface, but each industry has its own unique set of challenges. After all, both exist for the same reason: to respond to and resolve customer issues as effectively and efficiently as possible. But, when different types of customers (business and consumer) request support, teams should be armed with a solution that uniquely meets their needs. When a B2B support team uses a software solution that isn’t built for interactions with a business customer, it is unlikely it will be able to deliver the highest quality of support possible.

  7. Edge Computing Vs. Computing At The Edge. Why It Really Matters! 1/29/2020

    Edge computing and computing at the Edge: identical words in a different order that deliver starkly opposite outcomes. Computing at the edge replicates your data centers. Companies adopt this strategy in order to process closer to the customer and reduce network latency. While these ‘edge’ data centers may be physically smaller than centralized data centers, they rely on the same complex and expensive software infrastructure as large data centers.

  8. The Fast Path From Direct Sales To 100% Channel 1/27/2020

    What compels a company to go all-in on the channel? In the case of 8x8, it was the vision of the CEO who recognized the channel as the path to taking the company to the next level.

  9. How To Hire Top-Notch Tech Talent 1/16/2020

    When it comes to attracting top-notch tech talent it can feel like an uphill battle if you’re not one of the world’s most admired tech companies. It’s tough to stand out from the crowd when you’re not Google.

  10. 5 Tips For Launching New App Features 1/15/2020

    While you’re still in the planning phase for a new feature, it’s a good idea to also think about how you will release it. This is something often done within the design process.