For MSPs Guiding Clients Through Trying Times

By Kyle Fiehler, Carbonite

It’s not all bad being an MSP right now. With many employees migrating to remote work, IT services are in high demand. For many MSPs, this meant a glut of work during the March and April months. But now, many of their clients are struggling.

And if an MSP’s clients fail to survive, they cease to be clients. Luckily offering exceptional customer service, MSPs can hope to stand out in an industry with typically tight margins.

So, what can MSPs do to help their clients navigate our current economic straits?

What follows are a few pieces of advice, but’s important to remember that there’s no stock solution for bouncing back as a business. Every client is unique and so are the pressures applied by the coronavirus and subsequent economic slowdown. But here are some generic tips for being your client's go-to adviser for weathering the storm.