eBooks

61. The Smarter MSP's Guide To Ransomware 1/17/2018

    Ransomware has become a serious epidemic affecting businesses of all sizes, and protecting your customers is more essential than ever before as the number of ransomware attacks continues to rise. A recent U.S. Government interagency report indicates that, on average, there have been 4,000 daily ransomware attacks since early 2016 — a 300-percent increase over the 1,000 daily ransomware attacks reported in 2015.

62. Mastering The Art Of Selling Security-as-a-Service 1/8/2018

    For the longest of time, demand for managed security services has been stubbornly limited. A recent survey conducted by Spiceworks finds that only 12 percent of IT budgets are allocated to managed services. The primary reason for this is that security and compliance are all too often viewed as a tactical investment limited to deploying a firewall and installing anti-virus software on a desktop or notebook PC running Windows. IT security and compliance are always going to be a means to a larger end. These days, however, managed service providers that want to stay relevant to their customers in the age of digital business will need to provide access to extensive IT security and compliance expertise one way or another.

63. Proven Plays To Win And Grow Your Business 10/11/2017

    The golden rule “happy associates, happy customers” rings true— especially in the IT services industry. Hiring the right technical and business talent is a success factor no one contests, but many forget that your associates’ soft skills – the personable attributes – are often what make or break a culture and differentiate the customer experience.

64. Choosing The Right Disaster Recovery Solution 9/29/2017

    It’s an all too familiar occurrence for businesses today: something goes wrong – from the simple accidental deletion, to the loss of an entire building’s worth of data – and IT is supposed to make it all better. Right now. (Is it done yet?) This is not always the easiest task to accomplish. Why? It may be worth considering that you are using the wrong backup and recovery solution or you are simply using the one you have incorrectly.

65. Three Ways You Can Sell More Backup To Your Customers 9/29/2017

    These days, all businesses—from colossal enterprises to the smallest home-based ventures—depend on data. This means that protecting data is vital. That’s why backup and recovery solutions are increasingly recognized as essential safeguards against data loss. Businesses large enough to have a dedicated  IT team or department tend to be well set on this front. Small and mid-size businesses (SMBs), on the other hand, are often lacking in this crucial area. They frequently have in place unreliable, cobbled-together data protection systems—or none at all.

66. Four Reasons To Choose Hybrid Cloud For Backup And Recovery 9/18/2017

    These days, most small and mid-sized businesses (SMBs) are driven by data—from email and digital documents to productivity apps and point-of-sale systems. Protecting that data is critical. If you’re responsible for client data protection, you already know this. And you also know that one major data loss could cost you a customer for good.

67. Cloud Archiving 101 9/18/2017

    As the basis for so much daily business communication, email is a mission-critical service for many business people. Managed services providers must steward it carefully, with a close eye on performance. In the fight for effective email management, there is one weapon that service providers frequently overlook: archiving.

68. IT Security 101: Think Like A Cybercriminal 8/31/2017

    Many of the best fictional detectives employ a strikingly similar method when it comes to tracking down the perpetrator; they get inside the head of the bad guy. Understanding how the threat landscape is maturing, is equally important when it comes to the very real world of IT security. Only by thinking the same as the bad guys can the good guys ensure that systems and data are adequately protected.

69. 5 Ways IT Pros Automate Business 8/31/2017

    When we talk to IT professionals today, the question of automation often comes up. They all want to run their departments efficiently, and automation frees up time spent on repetitive tasks, so they can focus on responding to the changing needs of the businesses they support.

70. A Tale Of Two Wallets 7/31/2017

    Look at the traditional check-out lane and you’ll find consumer after consumer digging through a stuffed wallet looking for the credit card or cash they’ll need to make their purchase. With the introduction of retail loyalty cards, and those same wallets are nearly bursting at the seams. Could a change be on the horizon?