eBooks
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How To Price Managed Cloud Services
7/3/2017
With the cloud transforming IT and big companies looking for a piece of the managed services market — often at low, hard-to- beat rates — the MSP business is changing. Yet all that change is spawning valuable new services and fresh revenue streams. The challenge is coming up with the right pricing strategy to seize these emerging opportunities.
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Common Marketing Missteps (And How To Avoid Them)
7/3/2017
Whether it’s a big or small business, leading with pricing is an immediate turn off and a huge mistake for MSPs. Think about the message it sends to someone you’re trying to wow out of the gate. Where’s the value? Lower pricing isn’t a value-add. What more do you offer?
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Turning Data Protection Into A Game Changer For MSPs
6/26/2017
Many Customers Don't Understand The Risk To Their Data. In an increasingly regulated and hostile Internet environment, Managed Service Providers (MSPs) are forced to move at the pace dictated by cybercriminals. In the face of this, protecting customer’s confidential or regulated data, managing their vulnerabilities and demonstrating the value of these activities is a major challenge for MSPs. This is compounded by the fact that many customers don’t understand the risks to their data, or even realise that they have a problem in the first place.
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Losing A Star Player: How MSPs Can Build A Game Plan To Handle The Loss Of A Key Technician
6/26/2017
Employee Turnover Is A Fact Of Life For Any Business Owner. But for Managed Service Providers (MSPs), losing a highly experienced technician can have significant consequences. When a senior staffer walks out the door, they take with them not only critical technical skills but also the carefully cultivated customer relationships that drive profitability and sustainability. In managed services, success comes from being proactive, not reactive — and that applies to your HR practices just as much as your IT offerings. To keep your team running at 110% when a technician leaves the company, you need a gameplan focusing on teamwork, defense, skills and communication.
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Wanted: Top Technical Talent - How To Hire The Right People For Your Team
6/26/2017
“Hire slow, fire fast” is a common phrase describing how organizations find the uncommon hire and retain great talent. In nearly every industry, associates serve as a core differentiator for the company and the IT industry is no exception. Where many MSPs find challenge is in identifying and hiring the right individual – especially for a technical position that requires specific specializations, service and support capabilities.
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How To Calculate The Total Cost Of Ownership Of A POS System: A Real-Life Comparison
6/19/2017
At Bematech, we understand how hard it is for businesses to determine exactly what a new Point of Sale (POS) system will cost. They usually don’t have any trouble calculating the upfront “sticker” price, but businesses sometimes have a more difficult time determining the total cost of ownership (TCO) of the system. TCO looks beyond initial costs and takes all costs associated with the system into account over the time it is used by the company.
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6 Principles To Take Your MSP Business From Good 2 Great
4/24/2017
Every MSP wants to be great. You can imagine the type: the MSP that has every customer configured identically, technicians working productively using a central, multi- tenant management solution, and customers happy to pay their bill each month. Maybe this is you already. Or maybe you’re “good” and have happy customers, but know you could improve your efficiency.
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The Key To Creating Synergy With Channel Partners: How To Maximize Opportunities With CO-OP/MDF
4/24/2017
Each year, manufacturers spend billions of dollars into creating Co-op/MDF opportunities for channel partners. Disturbingly, however, nearly half of incentive fund opportunities go unused. This is a significant amount of money.
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The Education Vertical's Billion Dollar Opportunity For VARs and MSPs
4/11/2017
The FCC’s landmark decision to provide funding for school connectivity will dedicate $1 billion per year to internal and Wi-Fi connections into the classroom. This isn't just a win for students and schools, it also presents an enormous opportunity for IT service providers.
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Indications Of Compromise: A Guide To Spotting And Preventing Malware Infection
3/16/2017
Defending networks from attack is no easy task for IT professionals. Attacks range in capability and threat; and over- reacting or implementing the wrong technology can be costly and make it easier for the bad guys.