After years of suffering through high-stress, break-fix sales, a VAR transitions into managed services and is now projecting double-digit revenue growth this year.
The Business Solutions ASCII Group Special Edition, Keys To MSP Success From The ASCII Group, made possible through the partnership of Business Solutions and The ASCII Group, includes articles from ASCII members on topics such as transitioning to the managed services business model, entering new vertical markets, and expanding your business to offer new solutions.
How many of these traits does your managed services practice emulate?
An MSP sees a huge uptick in monthly billable hours with a large mortgage company after replacing the client’s image backup software with a business continuity solution.
Just prior to 2016 I spoke with a bunch of experts in the field of data collection and learned that many felt the Internet of Things (IoT) was the most over-hyped trend of last year. Understand, this is coming mostly from vendors who always have high hopes that a trend is going to take off and become a boon for business.
This MSP doesn’t just tell prospects that they need new IT solutions and managed services — it proves it.
Nothing new in this category as far as winners are concerned. Both Autotask and ConnectWise have been repeat winners since we launched this special report. The consistency shown from these two vendors, despite new automation tools popping up in 2014, is impressive.
We added a category of managed services tools to include other vendors and products that didn’t fit into the two previously mentioned categories. In this new category, RapidFire Tools (used for network assessments) and QuoteWerks (used for generating proposals and quotes) took home the honors.
This MSP saw new sales grow 11.5 percent and profitability improve dramatically in 2014, after improving its operational efficiency.
Here are the lessons learned as a managed IT security provider updated the antivirus software for a 130-endpoint customer.