Managed Services Magazine
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VARs, MSPs Fail To Listen To Customers
6/15/2015
How well are you addressing the needs of your customers? If you interact with an IT department, you might be doing a poor job. LogicNow, a provider of MSP support tools, recently published a “Global IT Service Providers Harmony Report,” based on results from a survey of 1,300 IT departments and nearly 700 MSPs across eight geographies. The US-specific data is very interesting.
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Give SMB Customers An Enterprise Experience
5/16/2015
Providing certified engineers, 24/7 NOC (network operations center) support, and service level agreements (SLAs) are ways this IT solutions provider meets SMBs’ business needs and achieves year-over-year 30 percent revenue growth.
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Solving The Enterprise Vs. SMB BDR Sales Dilemma
5/16/2015
Four BDR (backup and disaster recovery) experts weigh in on where IT solutions providers should be focusing their sales efforts.
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The Smart Way To Land A $100,000 Managed Services Sale
5/16/2015
Conducting a network assessment and providing RMM (remote monitoring and management) services were keys to this MSP’s (managed services provider) big IT project win, which included monthly recurring revenue and ongoing upsell opportunities.
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Product Comparison: Endpoint Security Solutions
4/16/2015
Five business-class endpoint security solutions are compared. Which is right for you and your customers?
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Why RMM Is Right For Retail
4/15/2015
While it requires a different mindset for retail VARs who aren’t used to selling annuity services, remote monitoring and management (RMM) is a service that retail customers need.
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3 Pillars Of Managed Services Success
4/15/2015
Homing in on developing its employees, business processes, and business tools is the secret to this MSP’s consistent double-digit revenue growth.
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4 Mistakes To Avoid When Selling Healthcare IT
3/19/2015
Healthcare IT solutions providers need to educate themselves — and maybe their clients, as well — on health IT-related regulations and on the solutions that meet their needs while keeping them in compliance.
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SMBs In 2015: IT Budget For Cloud Solutions, Staying Connected
3/19/2015
Solutions providers that understand SMBs’ needs for security, cost savings, and increased efficiency can grow their businesses — as well as customer loyalty.
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The Education IT Market Could Offer More Opportunity Than You Think
3/19/2015
Schools are buying solutions that help them control operational costs, comply with regulations, and evolve with the ways students consume information.