Featured Articles
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40 Years Of ASCII – Here's To 40 More!
11/27/2023
To help celebrate ASCII as the ‘original’ IT community for North American MSPs, we spoke with 11 members of the organization’s leadership team, asking each one question about ASCII and their time there. Here’s what they had to say.
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ASCII Insight: MSPs Share Their Thoughts On Client Relationships
10/2/2023
In our ongoing quest to provide you with the best business advice possible, we’ve partnered with The ASCII Group and their members who are going to share their thoughts on timely topics or best business practices. In this article, ASCII members answered our questions about what an MSP needs to do to ensure strong, fruitful client relationships.
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ASCII Insight: MSPs Share Their Thoughts On What's In A Name
7/25/2023
In our ongoing quest to provide you with the best business advice possible, we’ve partnered with The ASCII Group and their members who are going to share their thoughts on timely topics or best business practices. In this article, ASCII members answered our questions about how they refer to themselves and why., as well as what that means for their business.
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The Single Best Security Feature To Offer And Why
6/27/2023
The truth of the matter is that many good MSPs provide the same network-level and hardware-level security. We’re all reading from the same book. To provide security above and beyond, we need to consider factors that may seem out of our control.
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What You Need To Know About Service Level Agreements
6/12/2023
In today's fast-paced business environment, service level agreements (SLAs) have become an essential tool for companies across various industries.
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ASCII Insight: MSPs Share Their Thoughts On Quiet Quitting
3/23/2023
In our ongoing quest to provide you with the best business advice possible, we’ve partnered with The ASCII Group and their members who are going to share their thoughts on timely topics or best business practices. In this article, six ASCII members answered our questions about quiet quitting.
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Filling The Void Left By Disappearing Products And Profit Opportunities
3/22/2023
A VAR's job isn't easy. Between decreasing margins, mergers & acquisitions, and difficulty finding and retaining talent- it seems sometimes you can't win. Then, unexpectedly, one more overwhelming problem appears making all the other problems seem small by comparison such as; Solutions providers sunsetting products, then forcing VARs to offer cloud solutions they themselves can no longer service and support (snatching away future opportunities).
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Practical Advice About Helping Your Clients Choose The Right Solutions
3/22/2023
We discussed the problems VARs face when their solutions provider sunsets a product, leaving them with no choice but to offer solutions they don't want to because of a lack of support, the inability to service and support their clients, or any other reasons. We discussed alternative solutions then and, in this Q&A with nightclub/restaurant owner Tino Roncone, we explored what your clients are looking for when they are vetting you.
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Why Sell Self-Service Solutions In A Tough Economy
2/28/2023
You’ve seen the headlines. The economy’s teetering on the edge of what very well could slide into a recession. Inflation’s making everything a little more expensive. Paychecks can’t seem to keep up with what gas stations and grocery stores are charging. But for small business owners, those paychecks pose a new problem with new measures aimed at raising minimum wages from one side of the country to the other.
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VARs 'Backup' Their Business Model By Transitioning To Managed Services
2/21/2023
The demand for cloud resources continues to grow at a rapid rate. VARs are capitalizing on this by switching to managed services to adopt new business models and capture recurring revenue. Brian Dutton, Director, U.S. Sales and Client Services at Assured Data Protection, explains why many are taking the white label route to becoming MSPs.