ARTICLES BY JOHN ONCEA

  • Membership Has Its Privileges
    Membership Has Its Privileges

    Lynn Souza, President and CEO of Connect Computer, has been an ASCII member for six years. Ask her why and she’ll tell you it’s because ASCII is a caring group that wants to help the industry. Furthermore, ASCII members helping each other ultimately results in individuals learning to help themselves. How is this possible? Souza answered this question and more when she took time to speak with me at the ASCII Success Summit held in October in Providence, RI.

  • Leadership Is Recognizing You Serve The People You Lead
    Leadership Is Recognizing You Serve The People You Lead

    Alan Weinberger founded The ASCII Group, a community of technical companies that install IT networks and full IT solutions in the business, government, and educational verticals, in 1984. At the time, there were 40 members, but ASCII now claims members in every U.S. state and throughout Canada. You no doubt already know the story of ASCII’s rise to nearly 1,500 members over the past 32 years. What you may not know, as Paul Harvey would say, is the rest of the story.

  • ASCII Success Summit Choosing The Right VoIP Provider
    ASCII Success Summit Choosing The Right VoIP Provider

    Knowing what to look for when choosing a VoIP provider to bring to the table with your customers is something Roland Technology Group President and CEO Tim Conkle knows something about. So much so, it was the subject of Three Pitfalls Of Partnering With The Wrong VoIP Provider, his talk on the second day of The ASCII Success Summit — Rhode Island held October 13 — 14 at the Hyatt Regency Newport.

  • CompTIA’s Vision Of The Future
    CompTIA’s Vision Of The Future

    What does CompTIA CEO and president Todd Thibodeaux think needs to happen to make sure the future of the industry remains bright? Hint —you may not be able to get a certain Whitney Houston song out of your head when you find out.

  • Channel Transitions Remote Monitoring And Management Is A Must For MSPs
    Channel Transitions Remote Monitoring And Management Is A Must For MSPs

    Jessica Schroder, community manager for MAXfocus and Chris Soutar, director of managed services for Entre Computer Solutions, explained the benefits of remote monitoring and management (RMM) at BSM’s Channel Transitions VAR/MSP Executive Conference held September 24 at the DoubleTree Chicago Downers Grove.

  • Payment Data Security Lessons Learned From The Front Lines
    Payment Data Security Lessons Learned From The Front Lines

    According to a Business Solutions’ EMV and payment security survey, VARs take a hands-off approach to security despite increasing threats. These solutions providers need to change their thinking or risk being the partner of a customer with a front-page breach.

  • ConnectWise Partners Share Thoughts On The Cloud And More At ASCII Milwaukee
    ConnectWise Partners Share Thoughts On The Cloud And More At ASCII Milwaukee

    Scott Dickinson, Community Specialist at ConnectWise, was joined by Jason Guinn, IT Director at WIZ Tech and Dave Stamm of Stamm Technologies for the ConnectWise Partner Panel at the ASCII Success Summit in Milwaukee, WI.

  • Surefire MSP Strategies For Pricing Bundling And More
    Surefire MSP Strategies For Pricing Bundling And More

    Switching from the break/fix model to managed services isn’t easy, but it certainly is worth the effort. That was the message delivered by participants of the Surefire MSP Strategies For Pricing, Bundling, & More panel held as part of the Channel Transitions VAR/MSP Executive Conference held June 2 in Philadelphia.

  • Payment Innovation Sorting Through The Hype
    Payment Innovation Sorting Through The Hype

    In the payments industry, there’s real innovation and there’s hype. Three industry leaders gathered to discuss what is truly worthy of your interest.

  • VARCOM 101 For ISVs
    VARCOM 101 For ISVs

    The following is an edited transcript of Business Solutions’ Editor in Chief Mike Monocello’ s Q&A with Jason Firment, Director of Point of Sale and Director of VARCOM for BlueStar which took place at ISV IQ Live! held October 6 in Philadelphia.

  • Datto At The ASCII Success Summit No More Back Up
    Datto At The ASCII Success Summit No More Back Up

    Datto’s VP of Business Development Rob Rae presented The Most Important Lessons We've Learned From Our Only Customer, The Channel during the second day of the ASCII Success Summit — Rhode Island held October 13-14 at the Hyatt Regency Newport.

  • Feinberg Closes ASCII Success Summit With Thought-Provoking Talk
    Feinberg Closes ASCII Success Summit With Thought-Provoking Talk

    Alan Weinberger, the founder, chairman, and CEO of The ASCII Group called on his friend Ken Feinberg to close The ASCII Success Summit – Rhode Island held October 13 — 14 at the Hyatt Regency Newport, and Feinberg didn’t disappoint.

  • Essential MSP Tools Cloud Highlight First Day Of ASCII Success Summit - Rhode Island
    Essential MSP Tools Cloud Highlight First Day Of ASCII Success Summit - Rhode Island

    The year’s final ASCII Success Summit kicked off October 13 at the Hyatt Regency Newport in Newport, RI with ASCII President Jerry Koutavas presenting Opportunity Hacking: Finding New Business Online Through Set Processes. Koutavas spoke about how most companies fail to discover opportunities beyond their normal sales activities and offered advice on how to increase the chance of finding and closing new business through a variety of creative, insightful methods and processes shared by fellow ASCII Group IT provider community members.

  • Do You Know Your Customer’s Internal Trigger
    Do You Know Your Customer’s Internal Trigger

    Using the Hook Model, you can create customer habits which could lead to supercharged growth, higher customer lifetime value, and increased defensibility against competitors who prey on your customers.

  • Recruit Hire And Compensate With The Best
    Recruit Hire And Compensate With The Best

    Established managed services providers walk you through the hiring process: from finding candidates, to selecting the right one, to properly compensating them.

John Oncea

John Oncea

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John Oncea is an Digital Editorial Director for The Retail Solutions Network.