Winter Park Police use StarTraq Assurance to detect anomalies and verify violations. By Christine Kern, contributing writer
FIELD SERVICE MAGAZINE ARTICLES
Win Big In Field Service
An integrator moves a pest control company away from pen and paper with an 800-unit mobile computer and printer install.
Stand Apart With Custom Software
This integrator developed a simple software app that speeds up data entry, leading to opportunities in law enforcement, healthcare, education, fitness clubs, and more.
Don’t Miss Out On Law Enforcement Sales
Experts explain where the IT opportunities in law enforcement lie and how solutions providers can capitalize.
PREMIUM FIELD SERVICE CONTENT
TSP Sales Growth Starts With Ownership
Douglass Miller is the CEO of Straightedge Technologies. Like many MSPs, he was frustrated with his sales results. He had very few net new clients and sales to existing clients was uneven. In two-three years, he has doubled the size of his MSP; attracting one net new MRR client a month and growing his sales to existing clients by 3-4X. What changed? Douglass did.
Enhancing The Customer Experience: Connected Devices For Field Service Workflows
WE LIVE AND DO BUSINESS in a highly connected world. That brings clear benefits, such as being able to use real-time data capture and mobile access to applications to create efficiencies, but it also brings potential challenges. The connected customer demands more from retailers, logistics providers and services companies. One bad experience and the customer may leave forever.
Human SCADA: The Future Of Enterprise Mobility
New data capture capabilities can create a complete view of the health and activity status of a field worker and, when coupled with a dispatch function, a chance to improve that field worker’s condition or a situation as a whole and to provide the foundation of a supervisory control and data acquisition (SCADA) system.
Utilities: Winning With Mobile And Cloud Strategies
One of the ways utilities are increasing their own competitiveness is by enhancing their service offerings (such as recommending smart meters), provide better customer service, become more responsive and, of course, optimize their operations to become more productive. Helping some of these business objectives become a reality are mobile and cloud strategies.
How You Can Help Your Field Services Clients Add A Preventive Maintenance Program
Thanks to advancing technology, machines are increasingly complex, which emphasizes even greater need for a mobile management system and strong customer service.
FIELD SERVICE HEADLINES
Unitech Partners With Verizon For New PA700V
Rugged Android is now available for businesses everywhere on the Verizon 4G network. Introducing the PA700V–an affordable, powerful, data collection tool now officially certified for use outside the “four-walls.”
FEATURED FIELD SERVICE PRODUCTS
Glacier Canvas Glacier Computer offers Canvas to easily create data collection applications for any of Glacier’s rugged mobile computing devices and also for your Android, BlackBerry, Windows Phone or Netbook. With Canvas you can quickly and affordably create mobile forms or select from any of the ready to go apps in our store. Glacier has pre-built mobile forms for almost every vertical application and you can easily add or delete fields to any of our existing apps.
Dolphin 7800 Mobile Computer
For demanding mobile workforce applications that require multiple tasks be completed in a limited amount of time, Honeywell’s Dolphin® 7800 rugged enterprise digital assistant (EDA) delivers multi-purpose computing, communication, and data collection at desktop-like speed, empowering workers to get the job done, regardless of location.
Dolphin 99GX Mobile Computer
Purpose built for transportation and logistics applications, Honeywell’s Dolphin® 99GX mobile computer with an integrated handle provides user- friendly ergonomics, cutting-edge wireless technology, multi-functional data capture and extreme durability for front-line workers operating in a variety of locations ranging from loading docks to front line retail.
8700 Series Industrial Mobile Computer
The new CipherLab 8700 series is built to perform at optimum under harsh conditions with its rugged design, low power consumption, and versatile software tools.
FIELD SERVICE MULTIMEDIA
The Advantages Of Mobility Podcast
In this Podcast segment of In The News from Global Talk Radio, James Foxall, President of Tigerpaw Software discusses the advantages of mobility and mobile applications in business today. James provides insight into the value of mobility and mobile software, particularly in the field service industry.
CipherLab 9600 Asset Management Video
Empower service technicians and support staff by giving them instant access to the information they need. With the help of CipherLab 9600 mobile computers, field workers can get directions to the location of an asset.
Glacier Showcases Rugged Handhelds At NA 2010 In this video (shot at the NA 2010 trade show in Cleveland, Ohio), Glacier Computer CEO Ron D'Ambrosio demonstrates the features and benefits of the company's M350 rugged handheld computer designed specifically for the healthcare industry.
Honeywell’s Mobile Computing Portfolio: Addressing The Changing Industry Landscape This video, shot by editor in chief Sarah Howland at Honeywell’s Fort Mill, SC, facility, provides an overview of two very different Honeywell mobile computing devices that address the needs of different types of mobile workers. Mika Majapuro, senior product manager for Honeywell, gives a demo of the rugged Dolphin 99EX mobile computer and the Dolphin 6000 scanphone.