BSM-Field Service BSM-Field Service

FIELD SERVICE MAGAZINE ARTICLES

  • Win Big In Field Service

    An integrator moves a pest control company away from pen and paper with an 800-unit mobile computer and printer install.

PREMIUM FIELD SERVICE CONTENT

  • TSP Sales Growth Starts With Ownership

    Douglass Miller is the CEO of Straightedge Technologies. Like many MSPs, he was frustrated with his sales results. He had very few net new clients and sales to existing clients was uneven. In two-three years, he has doubled the size of his MSP; attracting one net new MRR client a month and growing his sales to existing clients by 3-4X. What changed? Douglass did.

  • Enhancing The Customer Experience: Connected Devices For Field Service Workflows

    WE LIVE AND DO BUSINESS in a highly connected world. That brings clear benefits, such as being able to use real-time data capture and mobile access to applications to create efficiencies, but it also brings potential challenges. The connected customer demands more from retailers, logistics providers and services companies. One bad experience and the customer may leave forever.

  • Human SCADA: The Future Of Enterprise Mobility

    New data capture capabilities can create a complete view of the health and activity status of a field worker and, when coupled with a dispatch function, a chance to improve that field worker’s condition or a situation as a whole and to provide the foundation of a supervisory control and data acquisition (SCADA) system.

  • Utilities: Winning With Mobile And Cloud Strategies

    One of the ways utilities are increasing their own competitiveness is by enhancing their service offerings (such as recommending smart meters), provide better customer service, become more responsive and, of course, optimize their operations to become more productive. Helping some of these business objectives become a reality are mobile and cloud strategies.

  • How You Can Help Your Field Services Clients Add A Preventive Maintenance Program

    Thanks to advancing technology, machines are increasingly complex, which emphasizes even greater need for a mobile management system and strong customer service.

FEATURED FIELD SERVICE PRODUCTS

  • Designed for the demanding retail business and built compact with friendly programmable software support, the CipherLab CP30 puts more flexibility and capability in your palm to make the work simpler and faster.

  • Unique from typical RFID readers, the CipherLab 1861 handheld RFID reader gives you extended RFID reading and writing capabilities via most Bluetooth® mobile devices.

  • The rugged CipherLab CP60 series is an industrial mobile computer designed to fully assist your staff in the field with the most cutting edge specifications. Crafted for the harsh environments of transportation & logistics, warehousing, manufacturing and field service, this tough mobile computer will allow your workers to maximize productivity with the most up-to-date technologies.

  • A shift in a cold environment is demanding – make it more productive with a hand-held purpose-built to get more done in the cold.

FIELD SERVICE MULTIMEDIA

  • In this Podcast segment of In The News from Global Talk Radio, James Foxall, President of Tigerpaw Software discusses the advantages of mobility and mobile applications in business today. James provides insight into the value of mobility and mobile software, particularly in the field service industry.

  • Empower service technicians and support staff by giving them instant access to the information they need. With the help of CipherLab 9600 mobile computers, field workers can get directions to the location of an asset.

  • In this video (shot at the NA 2010 trade show in Cleveland, Ohio), Glacier Computer CEO Ron D'Ambrosio demonstrates the features and benefits of the company's M350 rugged handheld computer designed specifically for the healthcare industry.
  • This video, shot by editor in chief Sarah Howland at Honeywell’s Fort Mill, SC, facility, provides an overview of two very different Honeywell mobile computing devices that address the needs of different types of mobile workers. Mika Majapuro, senior product manager for Honeywell, gives a demo of the rugged Dolphin 99EX mobile computer and the Dolphin 6000 scanphone.