Premium Retail Content

  1. Multichannel, Omnichannel, What's The Difference? Hint: It's About Customer Experience And Retention 7/15/2016

    It’s not unusual to hear the terms used interchangeably. But when it comes to guiding and perfecting the online customer journey, multichannel and omni-channel solutions are anything but interchangeable. By Jessica Foreman

  2. Warning: What You Need To Know About Malware 7/14/2016

    Most people think if they have a firewall and some kind of anti-virus program they are good, thumbs up, no need to worry about all that cyber stuff. Unfortunately, it is this kind of thinking that makes cyber criminals so wealthy and the rate of cybercrime go up. By David Nathans, director of security, SOCSoter

  3. Channel Partners Chasing Profitability Due To Lack Of Product Support 7/14/2016

    Cloud sales have skyrocketed in recent years, but if the Software-as-a-Service (SaaS) industry expects to hit Forbes’ projected $67 billion by 2018, someone needs to address a very significant user abandonment problem. By Dave Hauser, General Manager, Cloud and Managed Services, PlumChoice

  4. 10 Ways To Create And Retain Engagement With Process Improvement 7/13/2016

    Is your business struggling to get staff involved in process improvement initiatives? If so, you can take solace in knowing you’re not alone. By Ivan Seselj, CEO, Promapp

  5. How VARs Can Help Merchants Overcome Tokenization Confusion 7/12/2016

    Even though tokenization was introduced to the payments industry more than a decade ago and has since become an industry mainstay, there is no agreed-upon protocol about how tokenization should be deployed or even what defines a token. By J.D. Oder II, CTO and SVP R&D, Shift4

  6. 5 Habits Of The Most Successful VARs 7/7/2016

    Habits — they either make you or break you, especially in the world of Value Added Resellers (VARs). In this article, we’ve outlined five habits of the most successful VARs as they have these down to a science. And to prove it, we’ve asked our top TouchBistro POS reseller, Wendell Au, to weigh in on how living and breathing these habits has helped pave his way to success.

  7. The Best Management Advice I Ever Received 7/7/2016

    When I first started managing, I thought a lot about myself: how I was doing with my team, how I didn’t want to be a terrible manager, things I could do to become a great manager. Yet when I first started out, the advice I got was “it’s not about you anymore.”

  8. Strategies Bosses Use To Avoid Apologizing 7/6/2016

    Where in the world is the school where managers study apology avoidance. It always surprises me when perpetrator-like managers have already built an impressive array of personal apology avoidance habits and language. They don’t get this from their mothers, I know that. I also know those who ignore their mom’s advice deserve what they get.

  9. Mobile Coupon Return On Investment: Real Results From Real Retailers 6/29/2016

    Mobile coupon popularity is growing rapidly in the retail sector. One analyst firm, solely focused on mobile, predicts that mobile coupons redeemed will almost double between 2014 and 2019 to more than 31 billion.

  10. Cyber-threats In 2016: Evolution, Potential, And Overcoming Them 6/29/2016

    The contemporary business environment is essentially a small subsystem in the larger cyber world. Every enterprise, no matter how technically progressive or apprehensive about technology, is connected to and handles different streams of data. The current IT landscape is highly disruptive, but it does promise better business outcomes for those who are Internet of Things (IoT) ready and prepared to embrace Big Data. However, there are some apprehensions about this more connected, omnipresent, and easily accessible data — it opens many doors to hackers, creating room for Cyber threats to seep in.