A key part of any successful business that scales well is an ability to differentiate that enterprise from its competition. This is simple to do if you happen to be an early mover in a particular field. As the market matures, this becomes more difficult. Simply doing what everyone else is doing leads to competition based on price which is not optimal.
The old adage most IT businesses were started by techies, not business people still rings true. But when it comes time to sell, potential buyers will be savvy individuals who grasp the details of business valuation. So let’s focus on maximizing your business valuation by developing and documenting processes and procedures, building client relationships, learning your tools, and living by your numbers.
As more IT companies switch from a break/fix model to MSP model, it’s vital for MSPs to separate themselves from the competition in order to make this transition successfully. Selecting the right Remote Management and Monitoring (RMM) software is key to making that transition. RMMs will increase efficiency, time to fix, and visibility in a computer network, but you need to make sure your RMM tool has the right tools.
There are four little words that strike terror in my heart; four words that even years of seasoning as an IT professional can't calm away. Even as I type them, I find myself unconsciously recoiling. They are: “Bring Your Own Device.”
When companies move to the cloud, do they still need a managed service provider? The short answer is yes. The longer answer explains why MSPs will play a slightly different role in complementing a company's cloud strategy. In fact, 80 percent of businesses incorporating cloud deployment plans state they will still depend on MSPs for a variety of reasons, none of which can be fulfilled solely by transitioning to the cloud.
IT providers have a responsibility to do everything feasible to assure the success of their customers. Hard drives do fail and tornados do occur; however, with surprising frequency, more threats are occurring as a result of fellow human beings.
Windows 10 appears to be a winner that should restore Microsoft’s reputation with client operating systems. With an updated, more user-friendly interface and a more secure environment, Windows 10 will benefit any home and enterprise user.
Most of us want to be pure-play managed services providers, providing flat-rate services for every client as well as to be able to service the full spectrum of customers that find their way into our arms. Sometimes, however, clients are reluctant to embrace a full managed services solution. What we need is a “gateway drug” to get clients hooked on these proactive services and, based on our experience, we would recommend that every solution provider consider offering such an on ramp to their business.
If your clients deal with healthcare records of any kind for Health Insurance Portability and Accountability Act (HIPAA) purposes, their business is considered either a covered entity or a business associate, and they should be preparing in earnest for Office of Civil Rights (OCR) HIPAA audits in 2015 and 2016.
Partnering as an IT solutions provider with the small and medium business client is the sole focus of many integrators and MSPs (managed services providers). Though SMBs have many of the same needs as bigger firms, they are usually less tech savvy, have fewer resources and a less strategic view of their IT. So they are looking to you for three things.