POS Executive Commentary

71. Books Services Providers Can Reference Again And Again 12/23/2014

    As we wrap up 2014, I wanted to give my Service Manager Brethren a few of the books that have helped me in an operational or managerial capacity over the last 15 years. Some of the books are pricey and are more like text books than typical business book fare.

72. Ask Coach: How Do I Develop My Staff To Believe In Themselves? 12/18/2014

    How do I develop my staff to believe in themselves? I am going to answer this question with some lessons I learned from my father and a swamped canoe. Before I tell my story, I want to remind you of the challenge you face.

73. 6 New Concerns Merchants Have About EMV 12/16/2014

    As the United States makes the transition toward accepting chip cards, the merchant has plenty to be concerned about.  Since the liability is shifting to the merchant, it is they that have to adopt and implement the chip-capable hardware and software. Your merchant clients feel the burden of having to become the expert in EMV adoption and all the other things that go with it. Some concerns are easy to identify, such as costs and training.

74. Why You Should Stop Using Unpaid Interns 12/16/2014

    Interns have been used in many companies across almost all industries for dozens, if not hundreds of years. Many SMBs find the use of interns invaluable, as they can ease the burden of operations from both a staffing and financial perspective. Additionally, many interns gain valuable skills and connections as a result of their exposure to their chosen profession, and these are the “perks” many employers hang their hats on. 

75. Ask The Consultant: How Accountable Executives Turn Learning At Industry Events Into Action 11/12/2014

    Why do you attend industry conferences? How do you turn the knowledge, contacts and experience into actionable value? Who is accountable for making sure this happens? These are the types of questions I hear business owners and executives ask themselves before, during, and after the events and meetings.

76. What IT Solutions Providers Need To Know About The Canadian “Zapper” Law 11/11/2014

    The March 21, 2013 Federal Budget in Canada announced new administrative monetary penalties (AMPs) and criminal offenses under the Excise Tax Act (Canada).

77. Are You Drifting? The Danger Of Settling For “Good Enough” 11/7/2014

    One of the mantras at HTG is the persistent pursuit of excellence rather than attempting to attain the ever elusive state of perfection. We prefer action and movement rather than the paralysis that naturally results from constant analysis.

78. The Impact On VARs From Major Changes To Payment 11/3/2014

    Because mobile payment is a highly fragmented industry (a June 2014 Business News Daily article lists 26 different options),  it’s best for resellers to actively monitor what’s going on in the market rather than aligning with any one solution at this time. While there is a lot of change in mobile payments, one thing is for sure — a few leaders will emerge. Plus with Apple Pay’s launch last month and MCX CurrentC expected for some time in 2015, it’s too early to predict consumer acceptance and usage.

79. Ask Coach: How To Get The Most From Attending A Professional Conference 10/23/2014

    How can I ensure an ROI on investments such as professional conferences?

80. The Best Way To Grow Your Business 10/7/2014

    The best way to grow your business is to grow your leaders. All of you choose every day what you will spend your time on in your business. Tactical issues, sales, service tickets, and projects all come to mind. These types of activities are the basic blocking and tackling that have to be done well for a business to succeed. Functional growth, however, takes more than just executing tasks. It takes leadership beyond just you.