isv software development insights

  1. Deep Customer Collaboration: The New Frontier 8/16/2021

    In part one of this two-part series, we introduced the concept of deep customer collaboration as an extension of deep collaboration — software that combines productivity and collaboration functionality in one place to get a specific job done. Deep customer collaboration is the confluence of information, data, and assets that are used to productively manage a customer relationship alongside the strategies, activities, and conversations that create effective alignment between a company and its customers. There is an opportunity to refine the development of a technology stack with more consideration for the role of customer collaboration in the overall customer experience.

  2. Capitalizing On Untapped Opportunities To Prescribe, Deliver, And Measure Value With Customers 8/9/2021

    “Software is eating the world.” This famous statement made by Marc Andreessen in 2011 set the tone for the proliferation of software that has since engulfed almost every aspect of business across all industries and ecosystems.

  3. Software As A Medical Device: Development Tips 7/28/2021

    The rise of the medical internet of things has propelled the appearance of software as a medical device, or SaMD. The tools are gaining prominence and, according to Business Insights, the market will exceed $86 billion in 2027. As for the specific types of software involved, Business Insights’ researchers name solutions for PCs and laptops, smartphones, tablets, and diverse wearable devices.

  4. How SaaS Providers Can Optimize Their Marketing Campaigns For A Post-Pandemic World 6/25/2021

    SaaS makes software and programs available on-demand. This is why many businesses favor it. As most industries evolve and move into the digital space, the competition between SaaS providers intensifies. In the post-pandemic world, they need to re-strategize marketing campaigns to stay ahead of the curve.

  5. 5 Simple Steps To Alleviate Your Customers' Phone Frustrations 5/21/2021

    A philosophy professor of mine (many, many years ago) would occasionally walk into our classroom, drop his briefcase on the front table, lean on the podium, and bluntly announce, “I’m angry.” He would then take three to five minutes to emote what was gnawing at him.

  6. Alleviate Hiring Headaches With This One Simple Step 5/21/2021

    An IT executive friend of mine recently shared this hiring dilemma on LinkedIn: "So a funny thing happened just now. During an interview, the candidate asked me if I was going to give him an “assignment” to complete. I told him I had not planned on it … and then I saw confusion cover his face. Apparently all his prior interviews had requested him to complete some sort of assignment during the interview process. I’m not sure what I would even “assign” someone for a Customer Success role. How do other people feel about interview assignments? Is this something I should consider adding to my interview process? Where can I find some good resources on this? Thanks in advance."

  7. RSPA Recommended Read: Turning The Flywheel 3/25/2021

    Do you want to know the silver-bullet system Amazon, Intel, and Nike use to expand into new markets? Unfortunately, just like in most every other aspect of life, there is no silver bullet. But there is an underlying system these three high-growth companies utilize – it’s called the Flywheel, and you can build one for your organization...

  8. 2021 RSPA POS Channel KPI Study 3/25/2021

    Last year’s POS Channel KPI Study, published in early March 2020, began with this statement: Change is the norm and dizziness is a de facto condition for solution providers in the retail IT channel. New technologies, business models, competitors, and consolidations continue to morph our channel, plus we’re seeing the emergence of dozens of niche software developers and a growing influence of ISV/VAR hybrids, resellers investing in their own intellectual property through proprietary software.

  9. Setting Priorities Right In Software Product Development 3/22/2021

    ‘What’s next?’ Sadly, many software product managers don’t know. Preoccupied with other challenges, they often underestimate the significance of effective prioritization. Whereas without a well-defined engineering process in place, the entire product development project runs the risk of falling apart.

  10. ISV Benefits From Purchasing Hardware + Accessories From One Vendor 2/22/2021

    Many ISVs are caught in an exhausting loop; hardware integration, support, and management can quickly become a herculean task. However, with the right partner, it can be nearly effortless. With the right partnership, you can purchase all your hardware and accessories from a single vendor for integration with your software and reap several business benefits. Keep reading to discover what they are.