Adoption of EMV within the United States has met many challenges. One of which is in the restaurant industry, where the pre-authorization and tip process conflicts with the way EMV chip cards are processed. However, OSS Data, a VAR servicing the Miami region has been moving its restaurant customers over to EMV with little problem.
Renewed focus on IT in brick-and-mortar retail stores was one of the major themes emerging from NRF 2016, the National Retail Federation’s Retail BIG Show. Other trends that continue to create buzz across the industry are mobile POS, omnichannel retailing, and a strong focus on the customer experience as a competitive differentiator.
Data sovereignty has garnered a lot of press and discussion over the last few months. But ask data owners, data creators, and those who process data what data sovereignty truly means and you will probably get many unique answers.
At least, it is to me. Astonishing, that is. You see I’ve been in the business of transforming small business for 40-plus years. I’ve walked inside of every imaginable kind of company, from one person to 10,000 person companies.
IT providers have a responsibility to do everything feasible to assure the success of their customers. Hard drives do fail and tornados do occur; however, with surprising frequency, more threats are occurring as a result of fellow human beings.
Give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime. What can vendors do to develop mutually profitable channel relationships with their partners? Teach them to fish? Well, something like that.
Will 2016 be the year consumers ditch their card-carrying wallets for the digital variety? Will it usher in a trend of merchants adopting NFC (near field communication) technology to process mobile wallet payment transactions? It’s a payment solution several years in the making, but many indicators point to 2016 as the year mobile wallets finally turn that corner in the payments integration landscape.
Industry statistics confirm that state-of-the-art technology is a company’s only formidable defense against data attacks. Unfortunately, most attacks target small and mid-sized businesses, which are often targeted due to assumed lower security.
With greater use of mobile payments comes better loyalty programs, more order-ahead apps and sustainable security.
Predictive analytics eliminate the guesswork from staff scheduling.