Premium Hospitality Content

  1. 10 Ways To Create And Retain Engagement With Process Improvement 7/13/2016

    Is your business struggling to get staff involved in process improvement initiatives? If so, you can take solace in knowing you’re not alone. By Ivan Seselj, CEO, Promapp

  2. How VARs Can Help Merchants Overcome Tokenization Confusion 7/12/2016

    Even though tokenization was introduced to the payments industry more than a decade ago and has since become an industry mainstay, there is no agreed-upon protocol about how tokenization should be deployed or even what defines a token. By J.D. Oder II, CTO and SVP R&D, Shift4

  3. Strategies Bosses Use To Avoid Apologizing 7/6/2016

    Where in the world is the school where managers study apology avoidance. It always surprises me when perpetrator-like managers have already built an impressive array of personal apology avoidance habits and language. They don’t get this from their mothers, I know that. I also know those who ignore their mom’s advice deserve what they get.

  4. Understanding How Technology Deployment Impacts The POS System 5/13/2016

    Despite the Cloud’s obvious advantages, retailers should remember how much technology still needs thoughtful deployment and ongoing support in the store.

  5. Breaking Into New Space, Out Of The Old 4/19/2016

    Dear IT’ers, Everything I’ve done over the past 40 years with folks like you – business guys – had to do with the huge discomfort that comes from being asked to think differently than my audience is used to think.

  6. 4 Reasons Your IT Sales Team Is Losing Customers 4/11/2016

    In B2B markets, personal relationships are critical. Companies invest significant time and resources into their sales teams which should use that effort to turn daily users into loyal advocates. After all, sales teams are a driving force when it comes to company growth, retention, and most importantly, keeping clients happy. Yet even the most powerful IT sales functions are often blindsided when a client decides to move on.

  7. 5 Reasons You Can't Afford Not To Charge More For Your Services 4/6/2016

    Pricing is a touchy subject for many, including your prospects. People tend to shy away from discussing money for one reason or another. Unfortunately, in business, this is not the right attitude and pricing should be at the forefront of your mind with all of your engagements.

  8. 4 Reasons Retail VARs Need To Focus On In-Store Mobility 3/22/2016

    Renewed focus on IT in brick-and-mortar retail stores was one of the major themes emerging from NRF 2016, the National Retail Federation’s Retail BIG Show. Other trends that continue to create buzz across the industry are mobile POS, omnichannel retailing, and a strong focus on the customer experience as a competitive differentiator.

  9. Data Protection Without Borders 3/18/2016

    Data sovereignty has garnered a lot of press and discussion over the last few months. But ask data owners, data creators, and those who process data what data sovereignty truly means and you will probably get many unique answers.

  10. It's Astonishing How Problematic Business Can Be 3/10/2016

    At least, it is to me. Astonishing, that is. You see I’ve been in the business of transforming small business for 40-plus years. I’ve walked inside of every imaginable kind of company, from one person to 10,000 person companies.