Whether you need to improve operational efficiency, increase accountability, or cut costs, deploying the right mobile solution is critical to achieving these goals. With so many choices, IT decision makers need to not only identify a solution with exacting standards that is available at an attractive price point, but also select a product with the precise features needed to help field service workers deliver a higher level of efficiency.
The field services industry has undergone massive change as companies move their workforces to mobile software solutions. Now, wearable electronic devices are poised to disrupt the industry yet again.
Service organizations realize benefits of equipping remote workers with mobile apps to improve customer service, while increasing technician utilization and profitability
Field service operations don’t look like they used to. Advanced technology has driven significant change and operational efficiencies. Field personnel are empowered to bring more value to customer engagements, solve problems, and grow sales.
Today’s enterprise world is fast becoming based on a service economy. With ever advancing technologies and more options and resources to choose from, customers no longer want to buy just a product … they want an experience. That means businesses need to provide quality service encounters that make customers feel like they’re valued and in good hands.
Service work out in the field can be rough. Equip technicians with mobile devices tough enough to get the job done without interruption.
To remain competitive in the fast-moving mobile enterprise market, VARs, ISVs, distributors and other channel partners who resell and support IT solutions for business need to stay ahead of the curve on how mobile business and applications are evolving. Following are three emerging trends that will likely affect how mobility-based businesses and government agencies evaluate, purchase, and deploy mobile systems and components.
SaaS-based GPS tracking services offer VARs and MSPs tasty new recurring revenue opportunities, but what is the current state of the art?
According to a report from VDC Research, mobile workers account for nearly one-third of today’s workforce, surpassing over one billion in 2013. For these workers, mobile solutions are vital tools to stay connected to data, to each other, and to customers.
Technology advancements for the Direct Store Delivery (DSD) environment have outpaced both the industry’s need for those advancements and its ability to quickly adopt these new technologies. Today’s DSD environment is well past its fourth generation of technology, and the original return on investment (ROI) for automation occurred in the 1970s. While times have changed, the DSD use case still requires the customer be served in the same manner they were more than 40 years ago — consequently, the ROI for new technology investments may not be obvious.