Featured HTG Peer Group Content

61. Ask Coach: How Do I Empower My Team To Solve Problems? (Part 2) 9/22/2014

    How do I empower my team to make decisions on their own, look at the whole picture of the problem, and bring it to resolution?

62. Ask Coach: How Do I Empower My Team To Solve Problems? (Part 1) 9/18/2014

    How do I empower my team to make decisions on their own, to look at the whole picture of the problem, and bring it to resolution?

63. When It Comes To HR, You Don't Know What You Don't Know 9/4/2014

    Most small businesses out there are “building the engine while flying the plane” with regard to their operations, and human resources is no exception. In many cases the HR process isn’t even considered until after employees have been hired, and even then not so much. 

64. Leading Your Service Team Through A Merger Or Acquisition 8/28/2014

    I can remember the day I had to go into my team’s normal meeting room and deliver the news that we had been acquired.  I had a prepared statement that we division leaders had prepared with the acquiring company which made the first seven minutes easy to get through.

65. Ask Coach: How Do I Establish Credibility As A Leader? 8/27/2014

    How do I establish my credibility as a leader to execute on the change that folks want to see happen?

66. From Peer Power: M&A As A Growth Strategy 8/22/2014

    Without a doubt, one of the hottest growth tactics in the IT market right now is the use of  mergers and acquisitions (M&A) as a strategy. Having done seven of these transactions during the time I owned an MSP, there is no doubt that I’m a believer in the tactic as a great approach to growth. 

67. Advice After The Joplin Tornado: Put A Disaster Recovery In Place Now 8/19/2014

    Late in the afternoon on May 22, 2011, an EF5 tornado tore a mile-wide swath through the southern part of Joplin, Missouri. It was the deadliest tornado in the U.S. since 1947 and has proven to be the costliest single tornado in U.S. history with more than $2.2 billion in insurance payouts.

68. Ask The Consultant: How Do I Manage My Energy To Sustain A High Level Of Productivity? 8/14/2014

    My short answer is this: improve your focus, habits, exercise, nutrition, and sleep in ways that help you.

69. You Never Get A Second Chance: Onboarding Your New Employees 7/30/2014

    You’ve hired a new employee: congratulations!  It took hours of work and lots of expense to make that happen, and your team is relieved to know help is on the way. The new employee is excited too. They show up on day one, ready and eager to begin the next chapter of their working lives. But there’s just one problem: nothing was prepared. The receptionist doesn’t know who they are; their manager isn’t at that location; and they have no desk, computer or phone. At this point they are beginning to think they may have made a bad choice. 

70. 7 Reasons Why PSA Platforms Are Better Than Homegrown Tools 7/14/2014

    The year was 2006, and our three-year-old company was going through a tremendous growth cycle. Our small team knew that the organic tools we had used early on [mostly spreadsheets, a quickly thrown together Access database, and an SaaS (Software-as-a-Service) accounting package] might be able to carry us through the current growth cycle but more than likely wouldn’t carry us through future cycles.