7 Reasons Why PSA Platforms Are Better Than Homegrown Tools

By Israel Lang, Executive Consultant, HTG Peer Groups

The year was 2006, and our three-year-old company was going through a tremendous growth cycle. Our small team knew that the organic tools we had used early on [mostly spreadsheets, a quickly thrown together Access database, and an SaaS (Software-as-a-Service) accounting package] might be able to carry us through the current growth cycle but more than likely wouldn’t carry us through future cycles.

We set out to choose one of the emerging professional service automation (PSA) tools that had become prevalent among our peers and in the industry publications at the time. After reviewing the tools, we knew we had to adopt and invest in one of the platforms to keep our business growing.

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