eBooks
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How To Hire The Right People For Your Team
2/8/2017
“Hire slow, fire fast” is a common phrase describing how organizations find the uncommon hire and retain great talent. In nearly every industry, associates serve as a core differentiator for the company and the IT industry is no exception. Where many MSPs find challenge is in identifying and hiring the right individual – especially for a technical position that requires specific specializations, service and support capabilities.
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Making The Transition From VAR To MSP
2/8/2017
If you’re a value-added reseller (VAR), you know that times are tough. Your core services are becoming increasingly commoditized. You face fierce price competition in a crowded marketplace. And although demand for hardware and software is growing, profit margins have become razor-thin — and are steadily declining. To break free from these challenges, you need a way to diversify your value proposition and service offerings, generate new sources of recurring revenue, and increase the value you deliver to both new and existing customers.
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4 Ways To Create Greater Business Value In The Eyes Of Customers
2/8/2017
Be a strategist, as well as a solutions expert. Assess the business needs and recommend ideas, best practices and technical solutions that will address a client’s short and long-term business goals. Here are a few ways to get started.
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3 Areas Where Healthcare Providers Need Your MSP Expertise
2/8/2017
The healthcare market represents a huge opportunity for managed services providers (MSPs), and analysts predict this trend will continue to expand for years to come. According to the latest research from Research and Markets , the North American HIT (healthcare information technology) market is estimated to reach $104.3 billion by 2020, growing at a compound annual growth rate (CAGR) of 13.5 percent.
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From MFD To MSP: Finding The Right Staff For Your Managed Services Business
2/8/2017
As competition increases and margins decline, many multi-function device (MFD) dealers want to diversify their offerings by transitioning to managed network services. But becoming a successful managed services provider (MSP) requires the right kind of in-house expertise — and if you’re just starting your journey as an MSP, there are two key positions that need to be put in place before all others.
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Five Pricing Mistakes MSPs Make And How To Avoid Them
2/8/2017
For many MSPs, deciding what technology to deliver as part of a managed services offering is the easy part of their business. After all, if you have a good handle on your customers’ IT service needs, it doesn’t take a leap of faith to plan your product mix accordingly. What’s difficult – especially for those MSPs just transitioning from a break-fix model – are the decisions surrounding pricing. How you price your services can have a huge impact on the success of your business.
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How To Sell Disaster Recovery
2/8/2017
Think of selling disaster recovery like selling insurance. You are trying to get a customer to give you money just in case something goes wrong. It’s just like car insurance, no one says to themselves, “I sure am glad I give hundreds of dollars a month to my insurance company!” That is until they get into an accident. Likewise your customers know it’s possible that data, applications, and systems can corrupt or fail, leaving their business partially or completely inoperative. They realize the need for disaster recovery.
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The CSP Bible: Your Ultimate Handbook To The Cloud Solution Provider (CSP) Program
2/3/2017
Are you struggling to get your head around Microsoft’s Cloud Solution Provider program? You’re not alone. Ever since Microsoft introduced the CSP in 2014, resellers have been trying to navigate their way through this program to develop better relationships with their customers and increase profits. Our free eBook should answer your questions.
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5 Managed Service Mistakes You Could Be Making Right Now
1/30/2017
There’s an awful lot to keep on top of when you run an MSP business, and complacency can land your company in some very unpleasant situations.
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Secure Your Merchants, Secure Your Business
1/20/2017
A bewildering payment security landscape sets up security-minded dealers for success.