In the news, IHS research reveals cloud-based spending is expected to triple from 2011 to 2017. Also, social media is a driver for e-commerce — but another report concludes businesses want more from technology for e-commerce.
In the news, one survey shows more than half of consumers have used mobile payments — and would likely do so again, and a second survey reveals loyalty programs influence increased restaurant visits. Also, smaller pizza chains and independents might suffer from lack of online ordering capabilities, and restaurants’ websites are evolving into online storefronts.
In the news, industry associations form a new partnership to focus on payment card security. Also, the NACS Leadership Forum provides insights on technologies retailers use — and will use — in the future, how Big Data can benefit retail, and why innovation should mean opportunity, not risk.
CRM technology investments are expected to reach $24 billion this year. Also in the news, the lack of data or data spread across too many silos is hindering CMOs omni-channel marketing efforts, and more retailers are looking to labor management software to get in-store fulfillment operations in line with distribution centers.
In the news this week, experts say the EMV transition will provide for both chip and PIN and NFC technology. Also, research shows the retail industry is behind in cybersecurity spending, and half of all restaurants are seeking customer-facing technology.
News this week includes a number of reports from the NGA Show: topics include how grocers can expand e-commerce and how stores can build “a sense of community” through digital media. Another panel topic was how grocers could use Google Glass to provide store maps or self-checkout on sight or to provide sales associates with customer profiles.
In the news, retailers are facing pressures to invest in cybersecurity, and a report reveals “payment friction” could have cost retailers billions this holiday season as frustrated mobile shoppers abandoned the purchase process.
In the news, hospitality industry websites lead in mobile-friendliness. Also, luxury hotel chains are considering free Wi-Fi for guests, and not all loyalty programs are paying off for restaurants.
Trends dominate the news roundup this week, with analysts noting growth in the demand for mobile coupons, digital sales circulars, digit gift cards, mobile payment, and bringing the online experience into brick-and-mortar stores.
In the news, the demand for digital gift cards is growing, mobile payments account for about 20 percent of transactions worldwide, and an Accenture study shows more consumers plan to shop in brick-and-mortar stores in 2014.