Managed Services Articles

81. Top 10 Ways A Cloud Service Partner Will Help You Drive Your Own Success In The Cloud 9/23/2019

    As a Managed Service Provider (MSP), the opportunities arising from your customer’s move to cloud services are huge. Your customers know the business and economic benefits of the cloud and are ready to switch their spending from legacy, on-premises systems to cloud services. Yet, while the cloud appears simple at a surface level, marketing, selling, designing, deploying, and supporting new cloud apps often demands skills that might be outside of your current capabilities.

82. 5 Ways SIP Trunking Benefits Both MSPs And Their Customers 9/23/2019

    Legacy phone infrastructure is known for being temperamental and complex. Unfortunately, many MSPs have had to learn this the hard way. And it’s also the reason many customers are hesitant to make major changes to their telecom setup. That’s why migrating them to a SIP trunk is a relatively painless way to give them some of the benefits of a full-fledged VoIP or UCaaS suite, without the headaches that come with a full infrastructure migration.

83. Beware The Insider Threat: Experts Provide Insight This Insider Threat Awareness Month 9/23/2019

    September marks the annual celebration of Insider Threat Awareness month, but this year is a particularly special. For the first time, the Department of Defense is officially recognizing September as Insider Threat Awareness Month.

84. Hook, Line, and Sinker: Why Phishing Attacks Work 9/18/2019

    When we talk about phishing, it might conjure up memories of scam emails from foreign princes, chock-full of terrible typos, grammar mistakes, and other easy-to-spot signs that the message might not be legitimate. If you’re thinking in those terms, it might shock you to find out how many people actually fall for such attacks.

85. 3 Tips To Selling DNS For MSPs 9/18/2019

    Threats are everywhere, and endpoint security simply isn’t enough to keep your clients safe. Pairing domain name system (DNS) protection with endpoint security is a proactive way to prevent costly network attacks. Most clients, however, don’t understand the need for this added layer of security.

86. POS Company Boosts Protection, Customer Retention With Endpoint Protection Solution 9/18/2019

    AHT takes pride in offering its clients current and relevant solutions that help them run their businesses more effectively and cost-efficiently. In this vein, AHT realized it needed to upgrade and modernize the antivirus (AV) protection it provided to customers. A significant number of AHT’s clients were still running Windows XP, which made the AV product (ESET) they relied on increasingly ineffective at protecting them from malware. 

87. MSP Saves Time, Management Overhead With A Tailored Antivirus Solution 9/18/2019

    Mirus IT was plagued by all the same problems that had aggravated the IT community for years. Heavy endpoint agents were causing major performance problems, upsetting clients and frustrating technicians. Kaspersky, their former antivirus solution, was becoming a major source of support tickets in its own right. With customers and employees alike, their existing antivirus was causing major headaches.

88. UK's Cambridge Helpdesk Adds Layer Of Client Security With Secure DNS Solution 9/18/2019

    Like many MSPs around the world, Cambridge Helpdesk was becoming more concerned about the rapid proliferation of ransomware threats in today’s security landscape. This concern was growing even more acute because Cambridge Helpdesk’s endpoint security solutions at the time (ESET and Bitdefender) were providing little or no protection against the current ransomware onslaught.

89. 8 Ways Your Content Marketing Is Failing 9/18/2019

    Creating and executing effective content can help your customers better understand the issues they face. Done right, it’s also a significant value-add to your marketing efforts — and a proven way to convert prospects into customers.

90. 5 Key Takeaways From RetailNOW 2019 9/13/2019

    The RSPA's (Retail Solutions Providers Association's) annual RetailNOW event took place recently in San Antonio, TX at the Henry B. Gonzalez Convention Center. If you didn’t make it to this year’s event — or perhaps you’re not familiar with the RSPA — here are five key takeaways.