Managed Services Articles

91. What's Driving The UC Market? 9/9/2019

    We're more than halfway through the year, and 2019 has been an incredibly exciting year for unified communications. With even more innovation on the horizon in the form of things like natural language processing, AR and VR, and even Edge computing, it's safe to say that 2020 is sure to have a lot of incredible opportunities to offer too.

92. 6 Ways To Differentiate Your MSP 9/5/2019

    Based on the IT Glue Global 2019 Benchmark Survey, increased competition and downward price pressure are two major issues currently faced by MSPs. When you think about it, these are to be expected in a rapidly growing market with relatively low barriers to entry. More service providers enter the market, and prospective clients compare their many options. Since the suite of services offered between MSPs are generally undifferentiated (commoditized), the most salient variable when choosing a service provider becomes price.

93. Black Hat 2019 — A Value Added Reseller's Playground 9/3/2019

    Forget for a moment the chatter about Black Hat becoming commercialized or selling out to the security market and venture capitalists. Instead, let us take an inside view of the benefits that Black Hat provides for VARs that focus on security solutions.

94. 5 Automation Trends Impacting The FinTech Industry Right Now 8/20/2019

    Automation helps with repetitive procedures and simplifies complicated tasks. It increases accuracy and safety measures, while minimizing human error. Expectations indicate that the FinTech industry will extend its tech integration significantly over the next four years.

95. Breaking Into New Markets Through Acquisitions 8/12/2019

    To address the needs of our customer and achieve our industry leadership goals, Logically is selectively acquiring regional MSPs across the US.

96. What The ISV Connect Summit Taught Me 8/1/2019

    Let me start with this: I believe every success story has a rough beginning. You had to start at the bottom to work your way up, right? Here at Actsoft we did just that!

97. 7 Steps For Dealing With SaaS Outages 7/30/2019

    As an IT manager, what are we supposed to do when the unthinkable happens? Don’t feel helpless, don’t just throw up your hands — instead, take it on head-first and do the following.

98. 6 Steps To Build An Incident Response Plan 7/29/2019

    According to the Identity Theft Research Center, 2017 saw 1,579 data breaches—a record high, and an almost 45 percent increase from the previous year. Like many IT service providers, you’re probably getting desensitized to statistics like this. But you still have to face facts: organizations will experience a security incident sooner or later. What’s important is that you are prepared so that the impact doesn’t harm your customers or disrupt their business.

99. Why Simplified Security Awareness Training Matters For MSPs And SMBs 7/29/2019

    In a recent report by the firm 451 Research, 62 percent of SMBs reported having a security awareness training program in place for their employees, with half being “homegrown” training courses. The report also found that most complained their programs were difficult to implement, track, and manage.

100. 4 Technological Advances I'm Excited About (And 4 I'm Not) 7/26/2019

     My general rule with new tech is unless a customer needs — that is cannot run their business without it — a new piece of tech, I wait a year so other people's clients can do the beta testing as nothing seems to be released as a final product anymore. With this, I keep an eye on new products and this is a list of POS tech I am excited to bring to my clients in 2019-20, and some I'm telling them to avoid.