White Papers & Case Studies
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Closing The Door On Cybercriminals Best: Practices For Patch Management
7/20/2017
The sheer quantity and frequency of new threats that confront IT professionals is daunting, as cybercriminals relentlessly probe for weaknesses and vulnerabilities. These three patch management best practices will help deny criminals a point of entry to your clients' networks.
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MSP Embraces Advanced Security Solution For Small Footprint, Ease Of Management
7/10/2017
If you’re in IT services, you can’t ignore security. Just ask James Edwards and Abe Varughese, founders of MSP Merit Technologies in Greenville, South Carolina, who started their company as a software provider. It didn’t take long after they launched the software business before customers started asking for other services, including networking, server maintenance and of course, security.
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Cybersecurity: Can Overconfidence Lead To An Extinction Event?
7/3/2017
In this 2017 security survey, the overall responses strongly suggest that executive boards of enterprises and small to medium-size businesses (SMBs) are confident of their cyberthreat preparedness, low vulnerability, and data protection. The data reflects that their CIOs, heads of IT, and even their CISOs are all equally clear: we are secure.
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Top-Tier MSP Achieves 30% Business Growth With RMM Solution
6/26/2017
For My IT, customization for each client is king. The firm’s philosophy is to eliminate the IT burden for customers, leaving them free to focus on driving bottom-line success. At the forefront of the MSP’s technology stack is remote monitoring and management (RMM). When My IT began experiencing technical constraints with its existing RMM platform, Vice President Patrick Leonard decided the time was right to switch to SolarWinds® MSP, the global leader in RMM and service automation software.
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MSP Increases Recurring Revenue By 40% With Remote Support Solution
6/26/2017
When Daniel Cohn formed Cohn Consulting Corp., he was able to make use of familiar technologies to get his IT practice off the ground. In 1996, he joined forces with Jon Czerwinski, Vice President of Operations, to hone in on automating their IT services to meet their clients’ needs. In 2006, they came across SolarWinds® MSP and found they were able to take their IT automation skills up a notch to better serve their small-to-midsize (SMB) businesses.
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Why IP? The Benefits Of Deploying An Open Platform IP System
2/17/2017
Chris Kossifos, Managing Member of CK Technology Group, took time recently to speak with Business Solutions Magazine about the benefits of deploying an open platform IP system.
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MSP Saves 15 Years Of Client Data Thanks To BDR Solution
1/30/2017
Launched in 1999, Computer Troubleshooters has over 400 locations. Every office is dedicated to providing the industry’s best technology solutions and the highest level of customer service. They offer a wide variety of products and services designed specifically for the small business that needs help managing their IT environment so their business can run smoothly. Businesses around the world rely on the technology professionals at Computer Troubleshooters to seamlessly manage their IT environments.
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Managing Technicians In An MSP Business For Profitability - Part 2
1/30/2017
Should You Do Billable Work First? This section is not a “policy” as such, but a discussion of a proposed policy. Every managed service provider (MSP) has three big categories of work that need to be performed: billable work, work covered by managed service agreement (MSA) and internal work.
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Managing Technicians In An MSP Business For Profitability - Part 1
1/30/2017
One of the most important roles in any service business is the service manager. This is the person who connects your company to your customers. This is the person who keeps your technicians on task, focused on the most important priorities and constantly improving. The service manager is a lot like a conscientious parent who keeps everything going. In this first section we talk about roles and responsibilities. These are based on a managed service business, not a break/fix shop. You can modify these to fit your business model and also ensure they fit comfortably in your own organization.
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New Opportunities, Shifting Business Models And The Open Platform Community
10/19/2016
The security industry is once again on the edge of significant market shifts. This is a familiar position for an industry that, within just a few decades, already weathered substantial core technology and business moves. The growing-pain-laden steps from analog and closed circuit to digital and network-based technology have moved the industry forward in countless ways. The migration has been remarkable and is continuing to accelerate.