Hiring

  1. Strategies Bosses Use To Avoid Apologizing 7/6/2016

    Where in the world is the school where managers study apology avoidance. It always surprises me when perpetrator-like managers have already built an impressive array of personal apology avoidance habits and language. They don’t get this from their mothers, I know that. I also know those who ignore their mom’s advice deserve what they get.

  2. VAR's Customer Service Secret: “You Can't Train Nice” 3/10/2016

    A common mistake made by business managers, including solutions providers, is hiring a tech based solely on the candidate’s résumé. This is probably why you’ve crossed paths with so many high-skilled technicians who offend customers with their gruff demeanor.

  3. Finding A Better Way 2/16/2016

    You’re an IT Pro and your client is a small to medium-sized business, or a large corporation, or a government installation, or a retail conglomerate, or a call center, or a restaurant chain, or a university, or a hospital. Your clients are anywhere there is a computer on someone’s desk: at a POS station or in a digital sign. You get the idea — your responsibilities, “your” computers, are everywhere and do everything.

  4. Best Practices For Hiring Technical Talent 2/2/2016

    Advancing technologies, increasing service requirements, and a high demand for engineering talent are making it harder for managed services providers (MSPs) and IT solutions providers to fill open positions within their organizations. Regardless of how you go about hiring and attracting the right talent, MSPs and IT solutions providers should put a formal vetting process in place and ensure you are among the “best places” to work.

  5. IT Solutions Providers Techs: To Certify Or Not To Certify? That Is The Question. 1/28/2016

    The decision to obtain IT certification can be a controversial topic, begging the question “Why even become certified?” A blog post from Global Knowledge says, the better question is, “Can I afford not to be certified?”

  6. Talent Retention Challenge Will Be An Emerging Channel Threat In 2016 1/20/2016

    As technology becomes increasingly complex, there will be stiffer competition to attract and retain skilled cybersecurity and IT talent in the workplace. Channelnomics has identified talent retention as one of the top emerging threats for 2016, with cybercrime as a key driver.

  7. Why Most Small Companies Simply Refuse to Grow And What To Do About Yours 12/17/2015

    You started your own company to provide IT solutions and services, and the technician in you got right to work. According to Michael Gerber, author of the business best-seller The E-Myth Revisited and other books on the topic of small business and entrepreneurship, that was a mistake.

  8. CompTIA: Younger Workers' Tech Preferences Could Impact Workforce Dynamics 11/19/2015

    Among the trends shaping the workplace of the future are increasingly blurred lines between personal and work lives, a greater emphasis on social media engagement, and stronger views on technology, according to new research from CompTIA, the IT industry association.

  9. Don't Get Frustrated When Looking At New IT Hires, Get MAD (Make A Difference) 11/5/2015

    What do lions, camels, turtles, and monkeys have to do with your employees? They are descriptive types in the Make a Difference (MAD) system, based on the book, Make A Difference, by Dr. Larry Little, that helps you visualize your employees’ personality types and recognize why they may respond the way they do.

  10. Global Human Capital Trends Survey Emphasizes Need New Employee Engagement, Retention Strategies 10/5/2015

    According to Deloitte’s 2015 Global Human Capital Trends survey, employee engagement and culture issues have risen to become the No. 1 challenge companies face around the world.