When acquisitions occur in the point of sale channel, we read the vendor press releases and hear the aspirational statements promising a better tomorrow. But often left without a public voice is the POS reseller who is also significantly impacted by the deal. To remedy that, in November 2017 Vantiv’s PaymentsEdge Advisory Services surveyed resellers who resold or still resell Digital Dining, Dinerware, and PC America – three ISVs who were acquired by Heartland in 2015. We believed their experiences over the past two-plus years would be more insightful than extrapolating possible scenarios for more recent ISV acquisitions.
The recent rise of PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) software in the point of sale channel has generated some interesting conversations. Unfortunately, most of those discussions happened off the record — until now.
Innovative Retail Technologies magazine has published its annual Retail Tech Spending Report for 2017 and it’s must-read content for anyone in the retail IT industry — especially retail resellers who want to see what’s around the corner in their vertical. This special issue arrived on my desk just hours ago and I’ve already underlined several key passages.
When an article is headlined 5 Interview Questions Every Recruiter Should Ask, it’s pretty much a guarantee I’m setting aside the next several minutes to read it. But before you click on this link to read the article I’m referencing, I implore you to not ask these five questions. Do not accept this article as a best practice — unless you want candidates to recreate the scene in the photo that accompanied the article. The candidate looks like she’s thinking, “Are you people kidding me?”
LavuCon 2016, the annual partner conference for iPad POS vendor Lavu, included a few surprises for me. Most notably, of the several dozen VARs who attended, about half were under 40 years of age – a much younger group than the typical point of sale show. Vendors such as Lavu have attracted a younger, iEverything generation to our channel.
The Retail Solutions Providers Association (RSPA) INSPIRE Conference 2017 will feature the three authors of the business book Roadside MBA. Whether you’re attending or not, you’ll want to read the book in advance of the event.
It’s easy to focus on the fun aspects of VARTECH 2016, BlueStar’s annual conference for its partners, held Sept. 12-13 at the Atlantis Resort in the Bahamas. For example, I bet that just now the word in the previous sentence that jumped out to you was either “Bahamas” or “Resort,” right?
I spent nearly six full days in Dallas attending RetailNOW 2016, but it went by like a blur. Let me try to share with you some highlights from what I saw and heard July 29-Aug. 3.
Do you really know each of your employees' greatest needs? Their biggest frustrations? What would cause them to leave? What would increase their engagement at work?
The “Mobility Metamorphosis” breakout session May 18 at the Retail IT VAR Of The Future Conference in Chicago featured insights from two veteranl channel executives: Luis Artiz, Group Product Manager, Epson America Inc. and Jason R. Firment, Director of POS and VARCOM, BlueStar.