Storage Executive Commentary

  1. The Best Way To Grow Your Business 10/7/2014

    The best way to grow your business is to grow your leaders. All of you choose every day what you will spend your time on in your business. Tactical issues, sales, service tickets, and projects all come to mind. These types of activities are the basic blocking and tackling that have to be done well for a business to succeed. Functional growth, however, takes more than just executing tasks. It takes leadership beyond just you.   

  2. Your Small Business Is Compliant, Right? Probably Not. 10/6/2014

    I can hear you saying, “Why yes, of course it is!  We’ve crossed all our T’s, dotted all our I’s, paid a lot of money to get it right, WE’VE GOT THIS!”  And I’m sure you do...when it comes to the IRS, OSHA, and whatever other agency we can think of with regard to your operational structure.  But what about your HR processes?  Can you honestly say you’ve got this?  I’m betting you can’t. 

  3. The Quest For The Holy Grail: The 5 Best Metrics For Your Team (Part 2) 10/3/2014

    I was asked this month to provide you with the 5 Best Metrics for Service Delivery Management. In my last post I wrote about the fact that my own search for the holy grail of metrics has served fruitless. I proposed that many of you, like me, have at times suffered from “Metric Envy” (measuring the same metrics as someone you deem successful) or “Metric Overload” (measuring too many things and managing none).

  4. Ask Coach: How Do I Empower My Team To Solve Problems? (Part 4) 10/2/2014

    How do I empower my team to make decisions on their own, look at the whole picture of the problem, and bring it to resolution?

  5. The Quest For The Holy Grail: The 5 Best Metrics For Your Team (1 Of A 2-Part Series) 10/1/2014

    I was asked this month to provide you with the 5 Best Metrics for Service Delivery Management. That task is pretty easy. I would guess that given an hour or so, I could probably give you 40 important metrics.

  6. Ask Coach: How Do I Empower My Team To Solve Problems? (Part 3) 9/25/2014

    How do I empower my team to make decisions on their own, look at the whole picture of the problem, and bring it to resolution?

  7. Ask Coach: How Do I Empower My Team To Solve Problems? (Part 2) 9/22/2014

    How do I empower my team to make decisions on their own, look at the whole picture of the problem, and bring it to resolution?

  8. Ask Coach: How Do I Empower My Team To Solve Problems? (Part 1) 9/18/2014

    How do I empower my team to make decisions on their own, to look at the whole picture of the problem, and bring it to resolution?

  9. When It Comes To HR, You Don't Know What You Don't Know 9/4/2014

    Most small businesses out there are “building the engine while flying the plane” with regard to their operations, and human resources is no exception. In many cases the HR process isn’t even considered until after employees have been hired, and even then not so much. 

  10. Leading Your Service Team Through A Merger Or Acquisition 8/28/2014

    I can remember the day I had to go into my team’s normal meeting room and deliver the news that we had been acquired.  I had a prepared statement that we division leaders had prepared with the acquiring company which made the first seven minutes easy to get through.