Editor's Notebook

  1. Experiential Learning Hits IT 10/21/2010
    By Gennifer Biggs, security, storage, and managed services editor
    We all know how fun it is to head to a local electronics store and play with the gadgets, or hit an Apple store to find out if an iPad is really as cool as it looks. But how about hands-on learning for the IT channel? Distributor Westcon Group has tackled just that issue with its LEAP Centers – a next-gen playroom for virtualized data centers and cloud infrastructure.
  2. Is Your Lack Of Business Process Costing You Money? 10/14/2010
    By Gennifer Biggs, security, storage, and managed services editor
    I often hear questions from the channel about how to hire the right team and then inspire performance with customer service and the company’s success as the ultimate goals. That left me even more intrigued by a conversation I had with an MSP I met during the summer. Jason Caras, coCEO of IT Authorities, and I talked about several topics at the event where we met — but what really captivated me was Caras’ unbridled enthusiasm for the personnel side of his company.
    Is Your Lack Of Business Process Costing You Money
  3. Did You Miss Our Security Webinar? 10/7/2010
    If you missed Editor Gennifer Biggs talking with SonicWALL's Dmitriy Ayrapetov about how the complex threats from Web-based apps provide a significant value-add opportunity for VARs in terms of consultative sales, you can still take advantage of this educational opportunity.
  4. 5 Tips: How To Transform Data Into Business Intelligence 10/6/2010

    Here is an interesting column that landed in my inbox a few weeks ago, sent by Digitiliti, a vendor that develops advanced Information Management solutions. As more and more data flows through your customer’s networks, that means more and more information stored in each business. So why not use that information to help your customers grow? Want to know how? Read on.

  5. Webinar: Managed Services Education 9/29/2010
    If you are just starting out in managed services, this opportunity is great for learning proven approaches used by established MSPs to build their recurring revenue stream business.
    Managed Services Education
  6. Webinar: Leadership For A Competitive Advantage 9/23/2010

    In our next Business Solutions Lunch & Learn Webinar, scheduled for 12:30 p.m. ET on Oct. 14, Business Solutions Editor Gennifer Biggs welcomes Jason Caras, co-CEO of IT Authorities, a Florida MSP.


    Leadership For A Competitive Advantage
  7. Turn Up The Heat On Your Team 9/10/2010
    By Gennifer Biggs, security, storage, and managed services editor
    I often hear questions from the channel about how to hire the right team and then inspire performance with customer service and the company’s success as the ultimate goals. That left me even more intrigued by a conversation I had with an MSP I met during the summer. Jason Caras, coCEO of IT Authorities, and I talked about several topics at the event where we met — but what really captivated me was Caras’ unbridled enthusiasm for the personnel side of his company.
  8. Lunch & Learn Webinar: Marketing Your IT Business 8/26/2010
    By Gennifer Biggs, security, storage, and managed services editor
    On Thursday, Sept. 16, at 12:30 p.m. ET, Business Solutions Editor Gennifer Biggs will be joined by MSP Thomas Fox, CEO of Tech Experts. Tom shared his successful approach to marketing in a 2009 cover story, and we will talk at length about how he has automated much of his marketing process, plus the ways he measures a successful marketing campaign during this webinar.
  9. Are You Missing The Healthcare IT Opportunity? 8/19/2010
    By Gennifer Biggs, security, storage, and managed services editor
    When the American Recovery and Reinvestment Act (ARRA) was passed in February 2009, it meant nearly $17 billion was earmarked for incentive payments geared at fueling adoption of technology by medical providers and hospitals — namely, EHR (electronic health records) or EMR (electronic medical records).
  10. Lunch & Learn Roundtable: Future of the Cloud 8/18/2010
    By Gennifer Biggs, security, storage, and managed services editor
    Don’t miss this chance to hear how your peers are tackling the issue of cloud computing. Join me on Thursday, Aug. 19, from 12:30 to 1:30 p.m. ET as I chat with Steve Peck, Expert Data Labs; Ed Cocci, Cocci Computer Systems; and Bob Farkas, Computerama; about how they are using cloud, or hosted, solutions, and how they are handling the conversations with their customers about that technology.