Articles by Joshua Liberman

1. MSP Pricing Mistakes You Will Make 7/15/2016

   Even seasoned, 10-year veteran MSPs wrestle with how to price their services. Moreover, no matter how you roll your managed services, whether you either are offering only one plan or have broken your offerings into tiers, you will certainly hit some bumps along the way. By Joshua Liberman, President, Net Sciences, Inc., ASCII Group Member Since 2013

2. Why Every MSP Should Offer BDR 2/23/2016

   As a full service manages service provider (MSP), one of our goals is to turn our clients’ networks into the black boxes they expect them to be. But with that comes the responsibility of assuring them all the bases are covered, especially when it relates to backup. With that in mind, there are three reasons you should offer every client a comprehensive data backup and BDR solution...

3. How To Build Trust With A Managed Services “Gateway Drug” 12/22/2015

   Most of us want to be pure-play managed services providers, providing flat-rate services for every client as well as to be able to service the full spectrum of customers that find their way into our arms. Sometimes, however, clients are reluctant to embrace a full managed services solution. What we need is a “gateway drug” to get clients hooked on these proactive services and, based on our experience, we would recommend that every solution provider consider offering such an on ramp to their business.

4. 3 Things Solutions Providers Can Do To Build Partnerships With SMBs 7/29/2015

   Partnering as an IT solutions provider with the small and medium business client is the sole focus of many integrators and MSPs (managed services providers). Though SMBs have many of the same needs as bigger firms, they are usually less tech savvy, have fewer resources and a less strategic view of their IT. So they are looking to you for three things.

5. Defense In Depth: Layering The Security Solutions You Provide 7/7/2015

   One of the more common questions I see in the field is about why it is necessary to provide antivirus on the server and desktops if it is already in the firewall. It’s a simple enough question, but the answer leads to one of the most important security concepts, that of layering or Defense in Depth.  Even when wearing body armor, taking cover still makes a lot of sense.

6. Why Your Customers Need Modern UTM 5/5/2014

   The days of feeling secure by simply performing packet inspection at your network edge are long past. These SPI (stateful packet inspection) devices or firewalls were the first generation of network security that many of us first experienced in the late 1990s. In the first half of that decade, we also saw a parallel rise of devices and/or applications that performed more complicated duties such as IDS and IPS (intrusion detection and intrusion prevention).