Articles by Joanna Rotter
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How You Can Help Your Field Services Clients Add A Preventive Maintenance Program
1/20/2016
Thanks to advancing technology, machines are increasingly complex, which emphasizes even greater need for a mobile management system and strong customer service.
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8 Field Service Trends To Look Out For In 2016
10/26/2015
In 2015, field service saw the expansion of the Internet of Things (IoT) and the boom of Big Data. The growth of new companies and technologies have made it easier for service businesses to offer customers strong service programs and deliver more uptime for equipment end users.
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6 Uses For IoT Sensors In Equipment Manufacturing
7/22/2015
It seems you can’t read any technology-related news these days without hearing about the potential of the Internet of Things to revolutionize the way we engage with the world. The reason? It’s a really big deal! The IoT promises to be the most disruptive technological advance since … well …. the Internet.
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9 Ways Mobile Apps Boost Productivity For Your Field Service IT Clients
5/5/2015
Service organizations realize benefits of equipping remote workers with mobile apps to improve customer service, while increasing technician utilization and profitability
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Top 8 Trends For Field Service In 2015
3/10/2015
Today’s enterprise world is fast becoming based on a service economy. With ever advancing technologies and more options and resources to choose from, customers no longer want to buy just a product … they want an experience. That means businesses need to provide quality service encounters that make customers feel like they’re valued and in good hands.
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6 Rugged Mobile Device Features Field Service Technicians Are Asking For
1/26/2015
Service work out in the field can be rough. Equip technicians with mobile devices tough enough to get the job done without interruption.