In this video, James Foxall, President of Tigerpaw Software shows 4 key features available in Tigerpaw 11R2.
With Tigerpaw's Employee Web Portal your employees can have remote access to real-time customer data, quickly enter time for faster and more accurate billing, and increase revenue by creating quotes on location.
This video provides an overview of Tigerpaw's Customer Self-Service Portal which allows you to get paid faster, increase customer satisfaction, and reduce support calls by offering customers 24/7 access to payment and support services online.
There are nearly 6 million SMBs that aren’t ready for fixed-fee managed services, but need more than a traditional break-fix IT support program has to offer. David Weeks, senior partner development specialist at N-able Technologies, presents VARs and MSPs with a plan to bridge the gap between break-fix and managed services and to put together an attractive offering that meets customers’ needs and helps develop clients into managed services customers over time.
In part two of this two-part educational webcast, David Weeks, senior partner development specialist at N-able Technologies, identifies common challenges to selling managed services.
Making the move from break/fix to managed services requires not only a commitment from your clients, but a commitment from your business and staff as well.
In this 2 minute, 30 second video, N-able Technologies Product Manager Patrick Albert shows how having the capability to compare your managed devices with the time spent each month servicing those end points is a crucial step for an MSP to improve its profitability.
Stephen Gift, RSPA member services supervisor, and Amber Murdock, RSPA education and certification manager, shared the benefits of their organization with attendees at Business Solutions magazine’s Channel Transitions VAR/MSP Executive Conference.
Intel Director of North American Sales Bret Costelow shares the latest industry research on cloud computing, which reveals that an unprecedented number of SMB companies are planning to take their IT infrastructures to the cloud over the next few years.
Scott Hobbs, president of MSP company ComTech Systems, talks about how his business has been using PSA (professional services automation) software since 1989, and he explains how it helps his company account for every billable hour his employees service customers, thus improving his profitability.