What Retailers Really Want

By Matt Pillar, chief editor

We sat down with the CFO of 76-store lifestyle retailer Cavender’s for a frank discussion on how merchants choose their solutions — and their solutions providers.

Jim Thompson has been CFO at Cavender’s for 20 years, during which time he’s helped navigate the company’s growth — and the technologies it’s adopted to fuel that growth. Thompson was kind enough to join us for our Q1 Retail IT VAR Of The Future event, where we had the opportunity to interview him in front of a live audience of resellers. His comments on where retail technology is headed, and the role that culture plays in choosing solutions providers, are valuable fodder for the channel. Here’s a select portion of our interview.