Case Study

MSP Saves Time, Management Overhead With A Tailored Antivirus Solution

Source: Webroot

Mirus IT is a managed service provider based in Milton Keynes, UK, and serving customers in the surrounding Midlands and the London metro area. Their clients range in size from 2 to 400 employees and come from all verticals. They offer a full suite of solutions in addition to managed security services, always keeping an emphasis on client success and satisfaction.

The Challenge

Mirus IT was plagued by all the same problems that had aggravated the IT community for years. Heavy endpoint agents were causing major performance problems, upsetting clients and frustrating technicians. Kaspersky, their former antivirus solution, was becoming a major source of support tickets in its own right. With customers and employees alike, their existing antivirus was causing major headaches.

“The Kaspersky solution was quite heavy. There were a lot of complaints about how slow machines were, particularly when scanning around startup.”

“It was also a very difficult product to install and uninstall properly. It wasn’t something we could script, so any machines that needed to be taken off or put on required manual intervention, which again is very time consuming and frustrating for the customer,” Mirus Head of Service Operations Richard Cook said. “Also, the console was not particularly user-friendly, and there was no integration with our other tools.”