MSP Questions For Quantifying Objectives And Risks
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By Jim Roddy, VP of Marketing, RSPA
![MSP Objectives And Risks MSP Objectives And Risks](https://vertassets.blob.core.windows.net/image/29eeb7fa/29eeb7fa-c3c5-4bf0-ad0e-da9a387df0fe/375_250-quick_recovery_photo.jpg)
During StorageCraft’s keynote presentation May 29 at the ASCII Success Summit in Columbus, OH, Mark Crall, senior channel account manager, presented an interesting — and very specific — line of questioning for MSPs. Asking these questions will help solutions providers quantify their customers’ objectives and risks in regards to data recovery and help MSPs sell Recovery-as-a-Service (RaaS) and Offsite Backup-as-a-Service (OBaaS).
Crall recommended asking these four questions:
1. How long can your business afford to be without access to critical IT services?
- Minutes, hours, or days: ___
- Lost productivity cost: ___ per minute, hour, or day
- MTPOD: ___ (maximum tolerable period of disruption)
2. How much information can you afford to lose?
- Minutes, hours, or days: ___
- Lost productivity cost: ___ per minute, hour, or day
3. How much data are you required to keep?
- Retention objective: ___ days, months, or years
- Granularity objective ___ hours, days, weeks, months, years
4. When is the last time you tested this?
The ASCII Success Summit – Columbus is being held May 28-29 at the Renaissance Hotel in downtown Columbus, OH. It is one of eight solution provider-focused conferences ASCII is hosting in 2014. For more information on ASCII, go to www.BSMinfo.com/go/InsideASCII