How Firing Clients Spurs Growth

By Abby Sorensen, Editor

Mythos Technology is still projecting double-digit growth in 2018 despite its initiative to trim off the lowest-performing part of its customer base.

James Laszko had an awakening in 2014. He realized the Southern California-based MSP he owned with his wife, Stefani, was a lifestyle business – and that wasn’t the kind of business he wanted to run.

Founded in 2010, Mythos Technology was an amalgamation of Laszko’s expertise in IT consulting, data center infrastructure, and internet services. Despite his decade of prior IT experience and a ready-made customer base, Mythos didn’t hit its stride until 2014. The turning points included switching PSA providers, joining HTG Peer Groups, and implementing Geno Wickman’s Entrepreneurial Operating System (EOS) model to help structure the business. But every MSP can use automation tools or join a peer group or read a business book. Not every MSP has the guts to do what Laszko is about to do in 2018: fire the lowest- performing 20 percent of the Mythos customer base.