Give SMB Customers An Enterprise Experience

By The Business Solutions Network

Providing certified engineers, 24/7 NOC (network operations center) support, and service level agreements (SLAs) are ways this IT solutions provider meets SMBs’ business needs and achieves year-over-year 30 percent revenue growth.

It’s no secret to most IT solutions providers that there are big opportunities in the SMB market, which is commonly defined as companies with fewer than 1,000 employees. The Small Business Administration’s Office of Advocacy says that small firms accounted for 65 percent (or 9.8 million) of the 15 million net new jobs created between 1993 and 2009. According to the latest U.S. Census Bureau data, firms with fewer than 500 workers accounted for 99.7 percent of employer firms and 49.4 percent of private-sector payrolls.

Many SMBs operate lean when it comes to hiring IT resources, yet these companies have many of the same business needs and challenges as their enterprise counterparts, including a strong dependency on IT solutions and services that enable unified communications and collaboration, mobility, and analytics. Plus, all these business-critical apps, services, and infrastructure must be highly available and protected with BDR (backup and disaster recovery), security, and business continuity solutions.