Automation Helps MSP Manage Client Services

By Brian Albright, Field Technologies

A professional services automation (PSA) tool has helped this MSP improve visibility into client services and assets.

Managed services providers help their clients by taking on expensive or time-consuming operational or application-related tasks so that they can focus on their core competencies. But if handling those functions was too burdensome for one company, doing so for dozens or hundreds of clients can be a significant challenge for MSPs.

That’s where PSA tools come in. These software solutions provide a way for MSPs to centrally manage their service offerings across their client base, removing a lot of manual asset and labor tracking from the process and helping to improve their profitability for MSPs.