Multi Media
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State Of Managed Services: Is The Channel As We Know It Dead?
2/17/2022
Welcome to the second season of State Of Managed Services, a podcast for MSPs, featuring MSPs! We got the gang back together for season two, including Dede Haas, an award-winning high-tech sales professional and founder of DLH Services. We were also able to bring back our panel of experts as well.
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State Of Managed Services: What An MSP Should Look For When Deciding Who To Partner With
2/17/2022
Welcome to the second season of State Of Managed Services, a podcast for MSPs, featuring MSPs! We got the gang back together for season two, including Dede Haas, an award-winning high-tech sales professional and founder of DLH Services. We were also able to bring back our panel of experts as well.
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RSPA Trusted Advisor Ep. 70: How To Leverage The Unconventional To Recruit Talent
5/24/2022
In Episode 70 of “The Trusted Advisor,” the RSPA’s Jim Roddy talks with Tracey Lande, Vice President of Strategy and Growth/Business Development Lead at VAULT, about her unconventional – and highly successful – employee recruiting strategies. Lande shares how her personal journey back to the retail IT channel is influencing her hiring plans at VAULT, the importance of personalizing open positions and creating outcome-based job descriptions, and how to leverage your network and social media to build a strong team fast.
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5 ASCII Myths DEBUNKED!
1/19/2022
Do you know The ASCII Group? We examined our IT community and some of the myths surrounding us. More than a buying group, we set the record straight and clear up misconceptions about our MSP group of 37 years! Learn more about 5 ASCII myths debunked.
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Survey Results: Key Areas Of Focus For MSPs In 2021
1/5/2022
The ASCII Group is an IT community, and we asked our MSP members what areas they are focusing on for 2021. Are you planning the same type of internal investments and revenue generating activities? See the responses from our IT MSP Community here!
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Business Behavior & Preferences Of MSPs
1/31/2022
The ASCII Group polled its IT community business owners on their operational behavior and preferences. Information sharing, peer interaction and trading business advice are key elements to our group. See how ASCII’s MSP members are operating this year.
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The MSP’s Guide To Business Continuity And Disaster Recovery On Azure
9/19/2022
As cloud adoption continues to grow among small and medium businesses (SMBs), Microsoft Azure has emerged as a popular option. When SMBs run workloads in Azure, they agree to a shared responsibility model. In this model, the cloud provider (Microsoft) assumes responsibility for the security and protection of the physical data centers, hosts, and network, while the user is responsible for everything else—including information and data, applications, and more.
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Introducing, The Architect™, An All-In-One Point Of Sale Cable Management Solution
6/20/2022
For more than forty years…people like you have trusted apg® for high-quality, best-in-class, cash management solutions at the point of sale. AND again, we’re at the point of something good. Introducing The Architect™ by apg®… An all-in-one point-of-sale cable management solution—giving you the clean and professional counter you’ve dreamed of.
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State Of Managed Services: What Vendors Should Do To Help MSPs Market Themselves
2/17/2022
Welcome to the second season of State Of Managed Services, a podcast for MSPs, featuring MSPs! We got the gang back together for season two, including Dede Haas, an award-winning high-tech sales professional and founder of DLH Services. We were also able to bring back our panel of experts as well.
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RSPA Trusted Advisor Ep. 65: No-Nonsense Customer Service For VARs And ISVs
5/24/2022
In Episode 65 of “The Trusted Advisor,” the RSPA’s Jim Roddy talks with Randy Gunter, one of the principals at VAR Spark Solutions Group, and Jeff Sanders, the President of VAR Southwest Point of Sale, about customer service best practices for retail technology solution providers. Among the topics discussed are reactive and proactive customer communication strategies, the importance of an annual customer survey, how to win over an upset customer, and the biggest customer service mistake many resellers make.