Guest Contributors

31. “Who are the New Solution Providers?” And More From RSPA Inspire 2020 4/13/2020

    One question hanging over our channel has been “Who are the new solution providers?” that will backfill for retail IT resellers who are retiring, merging, or selling. The answer to that question could be found in the Inspire audience – the new faces that are engaging with the retail IT channel.

32. Remote Access Risk Increases Because Of COVID-19 4/8/2020

    The rush to allow users to work from home due to the COVID-19 virus opens up an increased threat vector. As companies struggle to allow their employees to work from home creating social distancing, security may not be sufficiently considered. Before just turning on remote access, please keep these basic rules in mind.

33. COVID-19’s Effect On The Retail Outlook For 2020 4/7/2020

    Retail growth projections have changed drastically as a direct result of the COVID-19 outbreak. While the overall sector was poised for growth when the year started, the new outlook is considerably less optimistic for segments such as department stores, general merchandise, specialty soft goods, and hospitality.

34. Avoiding Tablet Chaos: How To Manage A Client’s Third-Party Technology Woes 3/30/2020

    Your clients are using more third-party technologies than ever before to meet the needs of their customers. Here is the trick to use this obstacle to your advantage.

35. Why Not Offering A Full Business Platform Is Costing You Money 3/30/2020

    In today’s ultra-competitive business environment, you need to change your approach if you want to stay relevant. This means going beyond selling individual products and services to instead offer a full business platform.

36. 2020 RSPA VAR Sales Compensation Study 3/30/2020

    To help retail IT VARs understand sales compensation best practices in a SaaS world, the RSPA commissioned the 2020 VAR Sales Compensation Study. This first-of-its-kind survey reveals reseller compensation structures for SaaS sales vs. traditional sales, what VARs’ top sales reps earn, how they track salesperson performance, and more.

37. COVID-19 Crisis: Key Points from RSPA Communication Guidelines Webinar 3/24/2020

    To help retail IT VARs and ISVs effectively deal with the COVID-19 pandemic, the RSPA has produced several pieces of channel-focused content including a webinar on Communication Guidelines with Employees and Customers during this crisis. The 57-minute session featured insights from RSPA Legal Counsel Bob Goldberg and RSPA Board Chairperson Chelsey Paulson, who works full-time as the Human Resources Director at VAR North Country Business Products.

38. COVID-19 Crisis: How VARs Are Communicating With Employees, Merchants 3/24/2020

    RSPA members Brett Bennett, the President of VAR POSitive Technology and ISV OpSuite, and Chris Rumpf, the owner of VAR/ISV Flyght, provide examples of COVID-related messages they delivered to their employees and their merchants.

39. COVID-19 Crisis: ISVs Focus On Rescuing Merchants, Protecting Staff, Stimulating Creativity 3/24/2020

    In this article, software developer executives from the RSPA Niche & Startup ISV Community offer guidance for addressing customer issues, VAR issues, staff issues, and general business issues during the pandemic.

40. COVID-19 Crisis: Leading VARs And ISVs Are Taking Action – Today 3/24/2020

    To help retail IT VARs and ISVs effectively deal with the COVID-19 pandemic, the RSPA reached out to several members asking them for ideas and business best practices related to this crisis. Our community has responded generously with several executives sharing helpful information. Our first RSPA Blog post shared examples of how two VAR/ISV hybrids are communicating with their constituents.