Guest Contributors

  1. Moving Remote Support Services To Cloud

    There are a variety of reasons moving to the cloud could be right for your business. If you’re hesitant about stepping away from your self-hosted remote support software, here are a few more things you should consider.

  2. The Customer Journey Is Truly The Road Less Traveled

    It’s a fact that even companies with the best products and services can struggle to find a winning formula for growth in the marketplace. And with upstarts introducing competitive products of their own every day, it's more critical than ever that your company stand out from the crowd. But are you?

  3. Getting The Most Out Of Your Quarterly Business Reviews

    Let’s start by taking the subject at face value. Quarterly business reviews (QBRs) offer valuable face-to-face time with clients, and that plays an important role in relationship and retention. The QBR is a chance to check your customer’s pulse and an opportunity to demonstrate value. Tell them how many updates you’ve pushed, bugs you’ve squashed, threats you disarmed, and so forth. Here are a few pointers for making a QBR productive and profitable.

  4. What Is IT Automation And Why Should You Use It?

    The hottest word in IT is automation. More and more companies are using automated technology to speed up repetitive tasks, improve consistency and efficiency, and free up employees’ time. But what exactly is IT automation, and is it worth making changes so you can include it in your IT department or company? By looking at all the facts, options, and benefits, you can make an informed decision and maximize the potential of IT automation for your team.

  5. Evolving Your Help Desk With Remote Support & Systems Automation

    Remote support tools play a principal role in running efficient help desks of all sizes. Whether the objective is to support mobile workforces, large groups of unattended machines, or one-off support requests from end users, they ensure that customer satisfaction stays high by allowing technology solution providers (TSPs) to deliver immediate support wherever or wherever it’s needed.

  6. 5 Tips To Fine-Tune Your Service Delivery

    To provide excellent service, your help desk must be a well-oiled machine. Everyone should have his or her marching orders, because without assigned tasks and order, you risk having multiple techs work on the same task, or some tasks sitting dormant until a customer complains.

  7. 10 Considerations When Purchasing A PSA Solution

    There are a lot of PSA software choices on the market, and it may be confusing to know how to narrow your options and determine which is best for your company. If you’re considering purchasing your first PSA or switching your current PSA, here are the top things to keep in mind.

  8. How To Stay Organized And Productive As A Busy VAR

    You know the VAR world is fast-paced and falling behind could be detrimental to your business. Keeping your services up-to-date while staying organized can feel like a juggling act. With shrinking margins and heightened competition, working efficiently and delivering excellent customer service is more important than ever.

  9. Turning Piracy Positive: Benefits To Channel Partners From Pursuing License Compliance Opportunities

    The commercial value of unlicensed software globally is $46.3 billion, and 37% of software installed on personal computers is unlicensed according to BSA | The Software Alliance’s 2018 Global Software Survey. The commercial value of unlicensed software in North America and Western Europe alone is $19 billion – that’s 41% of the global number despite these regions having lower than average piracy rates (16% and 26% respectively). On its face this might seem troubling, but it is doesn’t need to be: vendors with software usage analytics capabilities are identifying organizations using unlicensed software and generating significant revenue.

  10. Finding The Best Backup Approach For Your Customers

    On-premise or cloud – what are the pros and cons for your clients?