Guest Contributors

  1. Introducing “Swipe Left” Security

    You may have heard about the idea of shifting left in security: as developers move more to the cloud, security professionals are looking more upstream – or left – toward where the development processes are initiated. As you progress from Development to Q/A and then Production (moving right), there is more underlying thinking about end-to-end security.

  2. These Vulnerabilities Are Putting Your Clients At Risk

    Cybercriminals have their eyes on new vulnerabilities as a way of compromising your clients. Your response needs to go beyond patching bad code.

  3. 5 Keys To Retaining Top Technicians

    The unemployment rate for IT talent is 1.3%, according to CompTIA research. Let that soak into your prefrontal cortex for a minute.

  4. IT Glue GlueX Recap

    The last day of the GlueX conference was overflowing with amazing content. I’ll try and give you a recap that captures everything, but to really understand what a success GlueX was, you just had to be there.

  5. The Essentials For Becoming Your Customer’s Trusted IT Advisor

    The most important part of any business relationship is trust. For many of your customers, their size often means they lack substantial internal resources, requiring them to trust key advisors to help them run their business. This includes lawyers, accountants, or an IT team. For Managed Service Providers (MSP), the ability to build trust is critical to keeping current customers and attracting new ones. Their business is practically in your hands; whether you’re helping with their productivity, transforming their business processes, keeping them compliant, or getting them back online after a security breach. If you can’t build trust, you can’t build a business.

  6. Why MSPs Fail At Marketing

    That piqued your interest, right? I’m not just saying that as a way to get you to click, and I’m most certainly not trying to offend you. I’m saying this because I’ve seen it time and time again. But mostly, I’m saying this because it happens for the wrong reasons.

  7. Online Marketing Strategies MSPs Can Use For Lead Generation

    There was a time when companies would put out advertising and reward their customers for referrals and that was enough to bring in new leads. This is no longer the case. In today’s online world, the business landscape is highly competitive. To stay ahead of the game, businesses, including Managed Service Providers (MSPs), are required to continuously generate new leads in order to grow and stay ahead of the competition.

  8. Top 10 Ways A Cloud Service Partner Will Help You Drive Your Own Success In The Cloud

    As a Managed Service Provider (MSP), the opportunities arising from your customer’s move to cloud services are huge. Your customers know the business and economic benefits of the cloud and are ready to switch their spending from legacy, on-premises systems to cloud services. Yet, while the cloud appears simple at a surface level, marketing, selling, designing, deploying, and supporting new cloud apps often demands skills that might be outside of your current capabilities.

  9. 5 Ways SIP Trunking Benefits Both MSPs And Their Customers

    Legacy phone infrastructure is known for being temperamental and complex. Unfortunately, many MSPs have had to learn this the hard way. And it’s also the reason many customers are hesitant to make major changes to their telecom setup. That’s why migrating them to a SIP trunk is a relatively painless way to give them some of the benefits of a full-fledged VoIP or UCaaS suite, without the headaches that come with a full infrastructure migration.

  10. Three Simple Ways To Succeed As An MSP

    With technology evolving so fast and new digital business models popping up everywhere, it’s easy for an MSP to get distracted or worse, derailed. As technology evolves, the market changes, and customers adjust their mindsets to these changes—meaning MSPs need to evolve their market positions and their businesses too.