Articles by Frank Colletti
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How Elite MSPs Tackle Today’s Biggest Managed Services Challenges
6/15/2015
From dangerous new competitors, to perilous price wars, security threats and the mobile device explosion, best-in-class MSPs (managed services providers) know how to turn challenges into opportunities. Their greatest strength is their ability to find new ways to refine and expand their practices to address the constantly evolving needs of their customers.
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3 Easy Ways For MSPs To Report Their Way To A Better Customer Relationship
4/1/2015
The best managed services relationships are built around trust. As celebrated business leader Steven Covey once said, “Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships.” For managed services providers (MSP), trust comes from showing continuous value to customers over time. A relationship founded on trust is a powerful way for an MSP to protect critical business relationships from competitors as well.
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6 Reasons You Have To Sell Backup and Disaster Recovery Software
10/2/2014
Making a BDR plan requires your customer to take a long, hard look at their businesses, at their processes, software, and more. If your clients want to backup their data and services and then be able to recover them quickly if there’s a disaster, they need to know where that data is, what those services are, and to be able to prioritize them.