Industry Insights
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COVID-19 Communication Guidelines – Addressing Employee and Customer Questions
3/24/2020
This 55-minute session features RSPA Legal Counsel Bob Goldberg and RSPA Board Chair/North Country Business Products HR Director Chelsey Paulson sharing communication best practices.
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Diversity And Inclusion (D&I) Plan For Technology SMBs
3/23/2020
Can we talk? As a small business owner, could your diversity and inclusion (D&I) efforts use a little help? Most small business owners responded “yes” to our survey and cited challenges like, “I don’t know where to start,” or “I don’t have the time and resources to dedicate to such an initiative,” or “I’m too small to think about diversity.”
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Your Annual Customer Health Checkup Is Overdue. You Just Don’t Know It.
2/24/2020
How satisfied are your merchants with your customer service? The answer is … you only know what they’ve told you directly. And because they’re polite like most of us, you likely have a blind spot to their actual feelings and could be at risk of losing them to a competitor. I’ve been working with VAR and ISV executives who have been surprised by what their merchants have told them through the RSPA’s Customer Health Checkup survey.
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Reader Spotlight: Dawn Sizer, 3rd Element Consulting
1/9/2020
In this Reader Spotlight, 3rd Element Consulting CEO and ASCII Group member Dawn Sizer shares a little about herself, company, and the state of the channel.
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How To Get MORE Word Of Mouth Referrals
1/6/2020
Discover how caring about your clients and contacts can be a powerful marketing weapon. Learn more about the four pillars of word of mouth strategy: over delivery; listening; surprise; and non-self-serving acts.
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How To Use PR To Get Your MSP Noticed
9/12/2019
Learn how you can use local media to generate PR exposure for your company!
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Skills For Successfully Implementing Smart Cities Solutions
6/17/2019
CompTIA's Smart Cities Advisory Council has identified these 4 critical skills needed for successfully implementing smart cities solutions. Check out this inforgraphic to discover these critical skills along with other hard skills, soft skills, and management skills.
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CompTIA Tech Buyer's Journey
6/17/2019
Technology Buyer's Journey, Developed by the Channel Advisory Board and the Business Applications Industry Advisory Council. This graphic shows the journey of a technology buyer including the key elements that a buyer (end user company) experiences when making a technology purchasing decision.
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Today’s Smart Home Technologies And Turning Them Into Profits
5/1/2019
Learn about the latest trends and products for smart homes and how to successfully turn them into profit. You’ll also see various sales opportunities and how to market them.
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How To Manage Millennials In The IT Workforce
3/25/2019
I often hear complaints about Millennials in the workforce. Much of what is said is negative in character and sometimes outright derogatory. Have you heard any of these? Millennials don’t have a work ethic. Millennials care only about themselves. Maybe you’re lucky if they show up for work.
As a tail end baby boomer, I subscribed to some of this thinking as well. They didn’t fit my mold or expectations so obviously they are tough to deal with. I would like to propose something that may not be as obvious…maybe we are the problem.