Industry Insights

  1. Is The Tsunami Of On-Premise Mail Migrations Finally Over?
    8/15/2018

    Our company was one of the first IT service providers in our area to embrace the change from on-prem to cloud hosted email. It gave us a surprising advantage in the local market as prospects were itching to cut expenses and were already familiar with the concept of “the cloud” due to a tremendous amount of marketing around the subject.

  2. Managed Services Operating Model: Top Tips To Start Business
    8/9/2018

    Whether you want to start your own business as a managed service provider or you already run a small company providing IT services, you may find yourself at a crossroads trying to identify the best operating model and the steps you need to do immediately to get everything running. The aim of this article is to offer an introduction to two main types of MSP operating models and give you some practical advice on MSP business management.

  3. 3 Secrets To Customer Loyalty And Retention For Managed IT Providers
    8/9/2018

    It is a well-known fact that the cost of acquiring new customers for managed service providers is several times higher than the cost of retaining existing ones. If you keep your clients happy in the long-term, and if you provide them with reliable services and great IT support, there will be no reason for them to leave you, and thus they will continue regular payouts. 

  4. Balancing ISV And Vendor Customer Support
    8/1/2018

    Delivering a positive customer support experience is a must for any business looking to keep customers for the long term. For POS ISVs who maintain relationships with multiple hardware vendors, this can get tricky because it requires tight coordination with the partners.

  5. Running Fast, Effective Meetings In 4 Steps
    8/1/2018

    How about a quick show of virtual hands — who loves meetings? Immortalized in countless movies, poorly run meetings are the bane of anyone’s work day. Many meetings — even in small business — are boring, ineffective, and wasteful. The good news is we can fix this, together.

  6. Parsing The Distinction Between AI & Machine Learning
    7/31/2018

    AI and ML are not the same thing. Marketing campaigns and news articles oftentimes confuse people into thinking that they are—and my insistence on clarifying their nuance might be overkill—but I think it’s important to know the difference so you can understand how each can help make cybersecurity stronger.

  7. 3 Cyber Threats IT Providers Should Protect Against
    7/31/2018

    With cybercrime damages set to cost the world $6 trillion annually by 2021, a new bar has been set for cybersecurity teams across industries to defend their assets. This rings especially true for IT service providers, who are entrusted to keep their clients’ systems and IT environments safe from cybercriminals. These clients are typically small and medium-sized businesses (SMBs), which are now the primary target of cyberattacks. This presents a major opportunity for the managed service providers (MSPs) who serve them to emerge as the cybersecurity leaders their clients rely on to help them successfully navigate the threat landscape.

  8. Streamlining Cybersecurity Services With Machine Learning
    7/25/2018

    As an MSP, you’re looking for new ways to improve services without adding overhead. The addition of providing security to your clients is an absolute necessity in today’s threat landscape, but MSPs need ways to ensure the highest levels of security without draining staff and profits.

  9. ASCII Educational Webinar: From Swords To Keyboards, MSPs And Their Customers Under Attack
    7/23/2018

    Education, collaboration and networking at its best…all within our IT community.  If you were a member, you could have access to all of the education webinars right now learning tips on how to grow your business.

  10. Managed Offsite Backup For Saving Data From Natural Disasters
    7/12/2018

    The importance of understanding the value of centralized backup and demonstrating it to your clients.