Industry Insights

  1. The Best Resellers Are Focusing On Their Customers’ Success
    4/11/2019

    While having the latest technology and high-end hardware is important, today’s most successful resellers are looking beyond their expertise and are aiming to align their business model and sales strategy with the success of their customers.

  2. How To Manage Millennials In The IT Workforce
    3/25/2019

    I often hear complaints about Millennials in the workforce. Much of what is said is negative in character and sometimes outright derogatory. Have you heard any of these? Millennials don’t have a work ethic. Millennials care only about themselves. Maybe you’re lucky if they show up for work.

    As a tail end baby boomer, I subscribed to some of this thinking as well. They didn’t fit my mold or expectations so obviously they are tough to deal with. I would like to propose something that may not be as obvious…maybe we are the problem.

  3. How To Use Public Speaking To Build Your MSP Brand And Bring On New Clients – Even If You Are Terrified Of Speaking
    3/7/2019

    Learn the key differences between "Speaking to Present" and "Speaking to Sell" as well as beginner mistakes to avoid.

  4. Where To Start Your Documentation Journey
    2/5/2019

    You know developing a documentation rhythm will benefit you, but with so much to document, where do you start? We get it. You’re swamped with information and data, and it’s all important for different reasons. That’s why we’ve developed 6 steps to get you started, and mastering, your documentation.

  5. Use Templates For Documentation Success
    2/5/2019

    Does documentation ever seem like a daunting task that’s missing a clear starting point? We get it. With so much crucial information to document, it can be difficult to nail down how to do it. However, the key to mastering your documentation is to first master the use of documentation templates. Not only is a documentation template going to increase company-wide consistency and save you a ton of time, but it’s going to help you get started.

  6. Looking Beyond PCI Compliance: More Ways To Increase Security
    1/29/2019

    In the past few years, there has been a significant effort to curb debit and credit card fraud, especially through the integration of mobile and EMV payment processing. However, while these platforms tend to be effective shields against bogus payments, merchants should still seek to do more when it comes to ensuring they and their customers aren’t hit by fraud on a regular basis.

  7. Positioning Value-Added Resellers As Trusted Security Advisors
    1/29/2019

    Everyone has skin in the game when it comes to security within the payments ecosystem. Consumers need their account information protected to avoid fraud, merchants need to safeguard all data they collect to avoid liability for breaches, and payment processors need to avoid payouts for fraudulent losses.

  8. Tips For Making POS Systems Less Vulnerable To Cyber Attacks
    1/29/2019

    In just the last few years, the retail and hospitality industries have been prime targets for a multitude of cyberattacks. Point of sale (POS) systems have been particularly vulnerable, with debit and credit card readers being targeted in an effort to steal confidential financial information. While some of the most well-known victims of cyberattacks on POS systems have included Target and Home Depot, restaurant chains Chipotle, Chilis, and Applebees were also affected recently as a result of malware.

  9. Preventing Security Breaches: Reducing Merchant Risk
    1/29/2019

    Data breaches are a continual risk for companies of all sizes that must maintain customer data. The situation has now evolved into a question of not if a business will become the victim of a data breach, but when and how many times it will happen. A data breach is defined as, “the intentional or unintentional release of secure or private/confidential information to an untrusted environment.

  10. What Is PCI Compliance And How Does It Affect My Business?
    1/29/2019

    The PCI DSS (Payment Card Industry Data Security Standard) is a set of standards that are put in place to ensure that all companies accept, process, store, and/ or transmit cardholder data (i.e., credit card information) in the safest possible manner. The PCI DSS is run by the PCI Security Standards Council, which is an independent body founded by the five largest credit card companies. According to Verizon’s PCI DSS Compliance Report, 80% of organizations are still non-compliant. That’s a large number of businesses still at risk of a breach.